Premiere CS5 not importing .mov files - codec missing or unavailable

Report · Dec 19, 2012

Hi,

I'm on a Windows 7 PC running Premiere Pro CS5. Have encountered a problem with .mov files that I haven't had before. I recently received three files from a shoot at a local tv station. They are .mov files and I believe they are in an XD CAM wrapper or format. I've gotten files from this station before and have imported them with no trouble (not sure if the earlier files were XD CAM, though). When I try to import, I get the error message: Codec missing or unavailable. Would using the Prism video convertor to convert to another format be the way to go? The file sizes range from 7.18 GB to 14.9 GB. Thanks in advance.

Report · Dec 19, 2012

First, lets find out exactly what is inside that MOV wrapper

Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
.
Report back with the codec details of your file, use the programs below... a screen

shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
.
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/

Report · Dec 19, 2012

John,

Here's the result of a GSpot scan on one of the troublesome files.

Report · Dec 19, 2012

Here's more info on the above clip:

General

Complete name : F:\FLV Projects\TalkingMatters\Leah Fabiano-Smith121312\Smith01.mov

Format : QuickTime

Format/Info : Original Apple specifications

Format_Commercial_IfAny : XDCAM EX422

File size : 15.0 GiB

Duration : 38mn 58s

Overall bit rate : 55.0 Mbps

Encoded date : UTC 2012-12-13 08:53:51

Tagged date : UTC 2012-12-13 08:53:51

©TSC : 2997

©TSZ : 100

Video

ID : 1

Format : MPEG Video

Format_Commercial_IfAny : XDCAM EX422

Format version : Version 2

Format profile : 4:2:2@High

Format settings, BVOP : Yes

Format settings, Matrix : Default

Format settings, GOP : M=3, N=15

Codec ID : xd5b

Codec ID/Hint : XDCAM

Duration : 38mn 58s

Bit rate mode : Constant

Bit rate : 50.0 Mbps

Width : 1 888 pixels

Original width : 1 920 pixels

Height : 1 062 pixels

Original height : 1 080 pixels

Display aspect ratio : 16:9

Frame rate mode : Constant

Frame rate : 29.970 fps

Color space : YUV

Chroma subsampling : 4:2:2

Bit depth : 8 bits

Scan type : Interlaced

Scan order : Top Field First

Compression mode : Lossy

Bits/(Pixel*Frame) : 0.832

Stream size : 13.6 GiB (91%)

Language : English

Encoded date : UTC 2012-12-13 09:33:19

Tagged date : UTC 2012-12-13 09:33:19

Audio

ID : 2

Format : PCM

Format settings, Endianness : Big

Format settings, Sign : Unsigned

Codec ID : in24

Duration : 38mn 58s

Bit rate mode : Constant

Bit rate : 4 608 Kbps

Channel(s) : 4 channels

Sampling rate : 48.0 KHz

Bit depth : 24 bits

Stream size : 1.25 GiB (8%)

Language : English

Encoded date : UTC 2012-12-13 09:33:19

Tagged date : UTC 2012-12-13 09:33:19

Menu

ID : 3

Language : English

Encoded date : UTC 2012-12-13 09:33:19

Tagged date : UTC 2012-12-13 09:33:19

Report · Dec 19, 2012

Well, the only saved notes I have are for CS6

CS6 Bug XDCAM http://forums.adobe.com/thread/1009064?tstart=0

-and a codec http://www.calibratedsoftware.com/QXD.asp

Report · Dec 19, 2012

Thanks, John. I was able to get the clips to play using the demo version of Calibrated XD and QuickTime player - but still not in Premiere Pro. I assume I'd have to convert the files using QuickTime Pro - but I'm not crazy about having to purchase both that and Calibrated XD. Luckily, the TV station still has the files on their server and can export them using the ProRes codec, which has worked just fine for me in the past. So, lesson learned - and thanks for your help. Have a Happy New Year!

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Premiere CS5 not importing .mov files - codec missing or unavailable