8 Replies Latest reply: Sep 30, 2014 3:52 PM by Amy Widenhofer RSS

    Can't install Updates to Photoshop CS6

    Culver99 Community Member

      I have tried everything to install updates that I can think of, but still have had no success.  The option to check for updates in Photoshop 6 is grayed out(I am running Windows 7 on a relatively new machine).  I tried downloading the update and installing manually via the AdobePatchInstaller, but it fails also and I get the window which is shown below.  I have tried reinstalling Photoshop CS6.  That doesn't work either.  I have turned off the virus checker(McAfee).  I am the only user on this machine(full administrator privileges) and have no trouble with the Lightroom installations or any other updates from other programs.  It seems to be something with the Adobe Application Manager and CS6.  What could cause the update to be grayed out in the help menu of CS6 ??  It seems someone at Adobe would know.  I would greatly appreciate any help in remedying this as I am getting a new camera and at the least would like to be able to upgrade camera raw, but the updates to CS6 would be nice too.  Any thoughts on other things that I can try .. 

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      Cordially,

       

      Mike Culver