2 Replies Latest reply: Jan 2, 2013 11:02 AM by JT-in-AZ

Getting error 1316 when attempting to uninstall Elements 9

JT-in-AZ Dec 30, 2012 6:23 PM

Windows 7 Ultimate 64-bit

I've been running Elements 9 with no problem for some time. I purchased Elements 11 and installed parallel to 9 for a couple of weeks. Both worked fine, and I converted my catalogs with no problem. When I then attempted to uninstall 9 I get "Error 1316. A network error occurred while attempting to read from the file C:\Windows\Installer\Adobe Photoshop Elements 9.msi"

I've run out of ideas. I did a chat with a tech a couple of days ago, but he just told me the problem was above his capabilities and the people who knew the answers weren't in... to call back. I haven't yet. I'm hoping someone knows the answer without having to go through that.

When I try starting 9, all I get now is the startup splash followed by a message telling me I have an install problem. I can't actually do anything. Elements 11 seems to be working fine.

Ideas?

1. Re: Getting error 1316 when attempting to uninstall Elements 9

18qwer Jan 2, 2013 4:20 AM (in response to JT-in-AZ)

Run the MS FixIt utiltiy, then see if you can use the Control Panel to uninstall:
http://support.microsoft.com/fixit/

If that doesn't work, here are the Adobe instructions for manually removing PSE9, you'll have to adjust for PSE10:
http://helpx.adobe.com/photoshop-elements/kb/manually-remove-photoshop -elements-9.html
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2. Re: Getting error 1316 when attempting to uninstall Elements 9

JT-in-AZ Jan 2, 2013 11:02 AM (in response to 18qwer)

18qwer...

Thanks for the answer, it mostly worked.

Microsoft's fixit said it corrected the problem, and it did, but left a ton of registry fragments, Adobe Active File Monitor v9 running, and a "ghost" of Photoshop Elements 9 in uninstall. I believe that anyone else viewing this can quit here and run just fine.

Wanting a cleaner system, I then went through the manual uninstall procedure. It was a bit different than documented, probably because of changes made by fixit. There were still a few fragments which I removed myself.

Elements 11 seems to be working fine. Elements 9 seems to be 99% gone. I'm happy.

Unless experienced with the registry, I would recommend most users with this problem stop after successful execution of fixit.
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Getting error 1316 when attempting to uninstall Elements 9

1. Re: Getting error 1316 when attempting to uninstall Elements 9

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