'No record of this loan found...' error

[Kaynessy8]

the I am using a Sony PRS-300 with Digital Edition v2 on a PC running Windows 7. No other ereaders or similar are authorised on this machine.

I upgraded Digital Editions to v2 about a month ago, and I am now unable to open .epub books from my library. Books I have bought I can open in DE and then transfer to the Sony, but when I try to borrow an book from the library, I get the  error message "Unable to open (book title). No record of this loan is found on this machine."

The book does show on the DE shelves under 'All Items' and undr 'Borrowed' but I get the same error message when I try to open through DE or transfer to the Sony. DE will let me right click and 'Return' the item, though!

I've tried 2 different libraries, and get the same message for both. I've double checked that old versions of the books aren't somewhere on my C drive (they aren't), and  the error also happens with books that I have never downloaded before.

When I installed v2 of DE, I ended up having to de-authorise the computer and then re-authorise it because I was getting the E_AUTH_NOT_READY error - could this be part of the problem?

many thanks in advance!

[sjpt · Accepted solution]

I think the problem is ADE2.0.  I had similar problem with PRS-350.

The combination of ADE2.0, Sony and Overdrive seems to be broken.

See this mis-titled thread http://forums.adobe.com/thread/1111732?tstart=60 for more detail.

One person did manage to get one working with ADE2.0; see post 16 on that thread.

The best solution I found was to uninstall ADE2.0 and reinstall v1.7.2.

Version 1.7.2 is a little difficult to find, now available on Adobe site for Windows and for Mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editio ns.html

also for PC at http://www.tucows.com/preview/853736/Adobe-Digital-Edition-For-EBooks

If you really want to continue using ADE2.0, and assuming that the Sony is already authorized to the correct AdobeID, try

1. opening the .acsm files in ADE, which will create the appropriate .epub files
2. copy the .epub files to the Sony using Windows file manager or similar
3. you should then be able to read them on the Sony

[Kaynessy8]

Many thanks - I uninstalled v2 and installed 1.7.2, and it now works perfectly!