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Keep getting an error code

New Here ,
Jan 05, 2013 Jan 05, 2013

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Everytime I try and update, it goes all the way to 100% downloaded then gives me the following error: Error log file location: /Library/Logs/Adobe/Installers

How can I fix this?

Also, I have some purchased actions that used to work fine for me when I had the free trial, but now that I have subscribed, they no longer work right.  How can I fix this as well?

Thanks!

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Community Expert ,
Jan 05, 2013 Jan 05, 2013

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Which Adobe product?

Which operating system?

Can you paste the contents of the log file here?

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New Here ,
Jan 05, 2013 Jan 05, 2013

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It's for the CS6 Photoshop.  I subscribed to the cloud for one app. 

I'm using a Macbook Pro. 

The error I get is what I pasted up above.

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New Here ,
Jan 05, 2013 Jan 05, 2013

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For the life of me, I can't find the log itself.  I am a long time PC user and I haven't mastered the Mac yet.  The actual code I guess is U44M1P7 if that helps.

Do you think that the reason I can't do some of my actions is because I'm on the subscription edition?  If I did the full creative cloud, would this fix it?

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Engaged ,
Jan 18, 2013 Jan 18, 2013

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Hi there,

     Sorry for the inconvenience. For the error: U44M1P7, Please follow the instructions mentioned in the below document:

http://helpx.adobe.com/photoshop/kb/photoshop-cs6-updates-dont-install.html

Regards,

Jairaj

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New Here ,
Apr 24, 2013 Apr 24, 2013

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I am having the same issue as NLT Photography.  I appreciate the link you posted, but it says to reinstall and as a creative cloud subscriber, I can't figure out how to re-download the photoshop app so I can reinstall.  Any suggestions?

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Community Expert ,
Apr 24, 2013 Apr 24, 2013

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Adobe Employee ,
Apr 24, 2013 Apr 24, 2013

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Hi ,

I am replying the second part of the query ,

Also, I have some purchased actions that used to work fine for me when I had the free trial, but now that I have subscribed, they no longer work right. How can I fix this as well?

For such issues , please click on "license this software" which is at the bottom of the prompt which asks to buy the product , it will ask you to sign in , if the subscription is active , it will provide you the message "subscription activated",

This is for Creative cloud  subscription ,incase it is a perpetual product , then after signing it will take you to a screen asking for serial number , insert the serial number , the product will be serialised .

To check whether it is a trial or paid subscription/product , click on the help tab of the product , check the "deactivate" tab , if it is live then it the paid subscription /product , if it is greyed out then it is still the trial running.

Regards

Raj

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