Hi Pam
I'm not quite sure how to put this in terms you will fully
understand, but I'll try.
When computers are manufactured, there are certain pieces of
hardware that perform the tasks we ask of them. This hardware is
supplied by different manufacturers. For example, you are using a
Gateway brand computer, but the inner circuitry and devices are all
provided by different manufacturers. So Gateway purchases
components from all over the place. And in this case, the
manufacturer of the audio component is named RealTek. The audio
hardware may be hard wired directly into the motherboard or it
could be a separate and external expansion card that connects to
the motherboard via some slot.
Any hardware component normally requires a special software
component called a "driver" to help the operating system (Windows)
understand how to work with the hardware. The driver may also
reside in a few different places. It may be supplied on a chip
found on the motherboard or the expansion card, or it may also
exist as a file that is installed in the Operating System. Or it
could be a combination of both.
Soooo, in this case,
RealTek is the
manufacturer of a specific type of audio hardware. Unfortunately,
no existing version of Captivate understands how to work with
hardware provided by this manufacturer. The really unfortunate part
of all this is that while Captivate has issues with it, other
software merrily works just dandy and doesn't complain a bit.
So the answer to part of your question is that if you were to
delete any aspect of your RealTek software, you would also probably
kill any audio capabilities for your computer. This means no sound
would work in Windows or any other software. As for installing
other software that would work, you would be looking at possibly
purchasing an additional audio card. Disabling the RealTek hardware
and installing the new card and its associated drivers. And even
then, there's no guarantee it would work with Captivate or even
Windows. (My son chased his tail for literally weeks on end trying
to make a sound card work in an older PC)
As you can see, taking that approach is far more cumbersome
and involved than it would be to simply launch perhaps Windows
Sound Recorder or Audacity, record your audio clip and save it.
Then within Captivate, import it into the project.
Is it a pain that you would have to work this way? You
betcha. But until the developers can sort why some hardware works
and some doesn't, this is what we have to deal with. For what it's
worth, we see a similar issue with Captivate not reliably detecting
and working with a Headset Microphone that connects via the USB
port.
Hopefully this was helpful... Rick