Problems with Disappearing Mapping in whcshdata.htm

[ArmadilloGrey]

Hi again,

We're using RoboHelp 9, and have had successful context sensitive page help in past releases. Suddenly, all the "page help" is gone, i.e., the user receives only the "home" page of the help, no matter what page is open.The whcshdata.htm files from the two versions look very different. Is there something the Help Author (user of RoboHelp) needs to do differently? I am clueless about the under-the-covers-workings of WebHelp and its deployment and I think we have generated all the mapping correctly. If not, what are we missing? We have a map file with all the right numbers.

Here is a sample of the "old" whcshdata.htm that worked:

function addWindow(sWName,bBUseDefault,nWBOptions,sWBLeft,sWBTop,sWBWidth,sWBHeight,sWCaption,nWPanes,nWPOptions,sWPButtons,sWPDefBtn)

{

       gaWindow[gaWindow.length]=new CshWindow(sWName,bBUseDefault,nWBOptions,sWBLeft,sWBTop,sWBWidth,sWBHeight,sWCaption,nWPanes,nWPOptions,sWPButtons,sWPDefBtn);

}

SetCsh(0,"Drug_Drug_Interaction_Detail1",1039,"drug-drug_interaction_detail.htm");

SetCsh(1,"Drug_Pair_Customization_Section_508_Compliant_",1059,"drug_pair_customization_(section_508-compliant).htm");

SetCsh(2,"Easy_Search_Results_Dose_Range",1042,"easy_search_results-dose_range.htm");

SetCsh(3,"Customization_Tab1",1033,"customization_tab.htm");

SetCsh(4,"Settings1",1056,"settings.htm");

SetCsh(5,"Advanced_Query_Customization_Build_A_Query1",1028,"advanced_query_customization.htm#Build_A_Query");

SetCsh(6,"Easy_Search_EasySearchDDI",1045,"easy_search.htm#EasySearchDDI");

SetCsh(7,"Easy_Search_DoseRange",1044,"easy_search.htm#DoseRange");

SetCsh(8,"Easy_Search",1041,"easy_search.htm");

It goes on and on for all the help pages in the application.

Here is a sample of the latest whcshdata.htm that results in broken (or non-existent) mapping:

function addWindow(sWName,bBUseDefault,nWBOptions,sWBLeft,sWBTop,sWBWidth,sWBHeight,sWCaption,nWPanes,nWPOptions,sWPButtons,sWPDefBtn)

{

gaWindow[gaWindow.length]=new CshWindow(sWName,bBUseDefault,nWBOptions,sWBLeft,sWBTop,sWBWidth,sWBHeight,sWCaption,nWPanes,nWPOptions,sWPButtons,sWPDefBtn);

}

addWindow("NewWindow",true,0,"","","","","NewWindow",2,0,"toc|ndx|nls|gls","toc");

addWindow("PECS Help",false,4,"5%","5%","90%","90%","PECS 3.0 Help",2,0,"toc|ndx|nls|gls","");

None of the SetCsh() JavaScript methods that control the topics (Page Help) are being generated in this whcshdata.htm WebHelp file.

Can anyone tell me if there's something the RoboHelp Author needs to do differently?

Can anyone provide help for the developer?

Thanks in advance.

ArmadilloGrey

[Amebr]

I believe your author is already looking at this here:

How Do RoboHelp 9 WebHelp Generated Files Handle Map IDs and Aliases?

(Actually, I've re-read the post and maybe you aren't sharing a login like I first thought. In any case, please keep all posts for the same question in one thread. You might like to have a look at the tips in this post: Before you post... )

Message was edited by: Amebr

[Willam_van_Weelden]

Hi,

In your SSL settings, go the the content category and make sure that you checked any Map Files. If you do not check the map files, your output will not contain context sensitivity.

Greet,

Willam