35 Replies Latest reply: Aug 20, 2013 12:54 PM by CLUAdobe RSS

    CS6 Design and Web Premium asking for Adobe ID sign in

    Paul Cossey Community Member

      Hi

       

      We're a Univerisity and have a site licence for CS6. I created an install package for our mac's using the Enterprise Application Manager. It's been working fine for the last term, but now all of a sudden CS6 is asking for an Adobe ID to be entered.

       

      Adobe ID.png

       

      Has anyone else had this issue?

        • 1. Re: CS6 Design and Web Premium asking for Adobe ID sign in
          SeanAlexander Community Member

          It is normal. Adobe CS6 requires an Adobe ID to register it. (My company and I came to CS6 quite late so I cannot answer the question if CS6 was ever possible without an Adobe ID, though my brief search on the web suggests that CS6 always had an Adobe ID requirement).

           

          My suggestion is for your University to create a generic Adobe ID (for example, "university_name_CS6@adobe.com") and plug that in all your Adobe CS6 installations so that your university can track your licenses with that Adobe ID.

          • 2. Re: CS6 Design and Web Premium asking for Adobe ID sign in
            Paul Cossey Community Member

            Yes, true. But the whole point of using aamee is that it allows you sign in when you create the package and then surpress any future requests to login with an Adobe ID. And as I've said it's been working fine for the last 3-4 months and only now is it asking for and Adobe ID, when it shouldn't. I have also be informed that our student helpdesk have updated CS6 so I'm wondering whether and update has changed a setting/file back to default?

            • 3. Re: CS6 Design and Web Premium asking for Adobe ID sign in
              SeanAlexander Community Member

              My mistake. I overlooked that this was an Adobe package.

              One other clue is the fact that the Adobe ID is giving you 32,000+ days before it will stop working. Quite lenient, don't you think?

               

              Are you using AAMEE 3.1 (as opposed to 3.0)?

              Is the Adobe package separate from or is it baked into the master image?

               

              So far, the only relevant URLs I have located are:

              https://groups.google.com/forum/?fromgroups=#!topic/macenterprise/u4JskwVrLrk

              http://blogs.adobe.com/oobe/2012/06/imaging-cs6-attack-of-the-clones.html

               

              Maybe something in there will lead you down the right path.

              • 4. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                Don Montalvo Community Member

                We are getting reports of Mac users being prompted for Adobe ID as well...all installs were done using AAMEE 3.1 generated packages.

                 

                Did something break at the Adobe end?

                 

                Don

                • 5. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                  Don Montalvo Community Member

                  Paul Cossey wrote:

                   

                  Hi

                   

                  We're a Univerisity and have a site licence for CS6. I created an install package for our mac's using the Enterprise Application Manager. It's been working fine for the last term, but now all of a sudden CS6 is asking for an Adobe ID to be entered.

                   

                  Adobe ID.png

                   

                  Has anyone else had this issue?

                   

                  Hi Paul,

                   

                  Does that really read "32767 days"?

                   

                   

                   

                  Don

                  • 6. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                    Jody Rodgers Adobe Employee

                    Hello. We are currently investigating this issue. Clearly there is a licensing issue. Can you confirm which version of AAMEE the install package was created with? Do you still have that package?

                     

                    In the meantime, my guidance is to use the command line tool APTEE to un-serialize and then serialize.  Using the serialization executable from AAMEE 3.1 should also resolve the issue. I have multiple confirmations that either method should resolve the issue.

                     

                    We'll respond to this issue with more details once we get to the root of the issue. So sorry for the inconvenience on this!

                     

                    Jody Rodgers | Sr. Product Manager | Enterprise + Volume | Digital Media | Adobe Systems

                    • 8. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                      Jain, Priyank Adobe Employee

                      Hi Paul,

                       

                      We are looking into this issue, but we needed some help from your end:

                       

                      • Are you seeing this after fresh installation.
                      • Were you able to run the software and ran into this issue after a while.
                      • Which product were you using when you encountered this issue.
                      • Can you please mail me the logs (oobelib.log and amt3.log  from /tmp) and details on priyjain[at]adobe[dot]com, this will help us to drill down the issue.

                       

                      -Priyank

                      • 10. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                        Paul Cossey Community Member

                        Hi Jody/Jan

                         

                        The original package was created using 3.0 and Yes I still have a copy of that package. (I have created a new one with all the updates a few days ago)

                        We're only seeing this happen to some Mac's after 3-4 months

                        It's when our students open any product from the suite. Although photoshop is the most commenly used one.

                        Yes - I'll get those logs to you now!

                         

                        Thanks for your help!

                        • 11. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                          MHSTECHS Community Member

                          I had this issue on a windows environment. We worked around this by creating a serialization file which ran on start up. dont know if this helps

                          • 12. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                            timothy-sutton Community Member

                            MHSTECHS,

                             

                            Did you have this exact issue, where it displays 32767 days? I'm trying to get an answer as to whether this issue affects Windows clients too.

                            • 13. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                              MHSTECHS Community Member

                              Yes it had that exact amount of days.

                               

                              We created a normal installation package and installed it onto the machine in which we would clone. On every client PC we have a serialization file located at :

                               

                              "c:\Program Files\Adobe\CS6Serialization\adobeserialization.exe"

                               

                              This is then executed by a batch file containing this:

                               

                              "c:\Program Files\Adobe\CS6Serialization\adobeserialization.exe" --tool=VolumeSerialize

                               

                              which runs each time a pc is booted (we put a shortcut in the stat menu startup folder).

                               

                              We didnt like the way it was done, but it was the only work around we could find and calling the Adobe help desk didnt bare any fruit.

                              • 14. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                timothy-sutton Community Member

                                Thanks MHSTECHS. Is there a specific reason why you're doing this every time the PC is booted? As far as I understand, the fix is to run the serialization executable built with AAMEE 3.1, but this should only be needed once.

                                • 15. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                  MHSTECHS Community Member

                                  Apparently when you install cs6 on a PC with an older version of AAMEE its bound to that PC and will not clone. If you do clone it, it is without any serializaiton. They did say this feature was removed with 3.1, but it may be worth trying the serialize just to see if it helps.

                                   

                                  I built the current package we use with an older version of AAMEE (i think 2.1). Originally I was under the impression that the serialize would only need to be run once per machine but we started getting errors like the one above and some of them claiming their trial period had finished.This was the only way to get it to work. Come to think of it im still waiting for a call back from adobe on this issue

                                  • 16. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                    dvdborn_ Community Member

                                    Is there any time frame on when Adobe will release an official patch?

                                     

                                    We deployed CS6 Master Collection and Design Standard using AAMEE 3.0 and are also having the "Sign in Required" problem.

                                     

                                    I'd like to wait for an official patch so that we're sure that this issue won't happen again in the future.

                                     

                                    David

                                    • 17. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                      Don Montalvo Community Member

                                      Create a new serialization key using AAMEE 3.1.x, push to your users.

                                       

                                      Karl Gibson posted a GUI app solution using Platypus for deploying the key, not a very enterprise friendly solution but it gives everyone a way to deploy (albeit by double-click).

                                       

                                      http://forums.adobe.com/servlet/JiveServlet/downloadBody/2352-102-1-2404/AAMEE%20-%20Seria lization%20for%20the%20Mac%20Platform%5B1%5D.pdf

                                       

                                      A savvy admin will wrap the script and XML files that AAMEE 3.1.x produces in a PKG for silent deployment.

                                       

                                      Don

                                       

                                      #WhistlingRainDropsKeepFallingOnMyHead

                                      • 18. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                        Don Montalvo Community Member

                                        dvdborn_ wrote:

                                         

                                        Is there any time frame on when Adobe will release an official patch?

                                         

                                        We deployed CS6 Master Collection and Design Standard using AAMEE 3.0 and are also having the "Sign in Required" problem.

                                         

                                        I'd like to wait for an official patch so that we're sure that this issue won't happen again in the future.

                                         

                                        David

                                        The problem is with the AAMEE 3.0.x tool, a date bug tosses up a spurious Adobe ID prompt, entering credentials doesn't fix the problem...see my other post on this thread.

                                        • 19. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                          Don Montalvo Community Member

                                          timothy-sutton wrote:

                                           

                                          Thanks MHSTECHS. Is there a specific reason why you're doing this every time the PC is booted? As far as I understand, the fix is to run the serialization executable built with AAMEE 3.1, but this should only be needed once.

                                           

                                          Yep.

                                          • 20. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                            SeanAlexander Community Member

                                            My two-cents clarification is that, while it only needs to be once, if something wipes the Adobe apps (like a hard crash), then the two-step process of installing AAMEE 3.0 packages, plus the AAMEE 3.1 serialization executable, will be needed again.

                                             

                                            If a person has the time, I would recommend just redoing the package in AAMEE 3.1 so that flaw is no longer there.

                                            • 21. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                              dvdborn_ Community Member

                                              Thanks for the link to the PDF with the solution.

                                              I wasn't aware that this was made available.

                                               

                                              David

                                              • 22. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                                timothy-sutton Community Member

                                                Jody, can you answer to staze's comment about it seeming to not work when there is not a user logged in?

                                                 

                                                http://managingosx.wordpress.com/2013/01/09/adobe-cs6-serialization-fun/#comment-12573

                                                 

                                                Karl's PDF is simply an example that requires user interaction while logged in. Many of us manage fleets of machines that are not kept logged in as a user and we'd actually like to address this proactively rather than whack-a-mole as complaints start pouring in.

                                                • 23. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                                  GregNeagle Community Member

                                                  We've been seeing this problem for a week or so now with Photoshop CS6. Three or four users out of ~100 are seeing it daily (more or less).

                                                   

                                                  Nothing has fixed it for more than a day.

                                                   

                                                  We've tried:

                                                   

                                                  1) Uninstalling and reinstalling the product. The installer package was originally created with AAMEE 3.0.

                                                   

                                                  2) Using AAMEE 3.1 to create a serialization executable and "re-serializing" the product.

                                                   

                                                  3) Uninstalling the product and reinstalling it using a new installer package generated with AAMEE 3.1

                                                   

                                                  All of these get the user up and running for a short while, but the issue inevitibly returns.

                                                   

                                                  This is beyond frustrating for the affected users, and has consumed a fair number of man-hours here as we attempt to remedy the situation. We're currently telling people to _not_ use Photoshop CS6.

                                                  • 24. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                                    Don Montalvo Community Member

                                                    GregNeagle wrote:

                                                     

                                                    We've been seeing this problem for a week or so now with Photoshop CS6. Three or four users out of ~100 are seeing it daily (more or less).

                                                     

                                                    Nothing has fixed it for more than a day.

                                                     

                                                    We've tried:

                                                     

                                                    1) Uninstalling and reinstalling the product. The installer package was originally created with AAMEE 3.0.

                                                     

                                                    2) Using AAMEE 3.1 to create a serialization executable and "re-serializing" the product.

                                                     

                                                    3) Uninstalling the product and reinstalling it using a new installer package generated with AAMEE 3.1

                                                     

                                                    All of these get the user up and running for a short while, but the issue inevitibly returns.

                                                     

                                                    This is beyond frustrating for the affected users, and has consumed a fair number of man-hours here as we attempt to remedy the situation. We're currently telling people to _not_ use Photoshop CS6.

                                                     

                                                    Greg,

                                                     

                                                    Thanks for the heads up..I just got a call back from two depts, one running Design Standard and one running Production Premium...both say users are running fine at the moment.

                                                     

                                                    I let them know the fix might not be permanent, and if necessary we may get On Site Support to manually install the suite(s)...not exactly the enterprise approach but we may be stuck unless Jody/Karl's team(s) can come back with a fix...

                                                     

                                                    Don

                                                    • 25. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                                      Don Montalvo Community Member

                                                      dvdborn_ wrote:

                                                       

                                                      Thanks for the link to the PDF with the solution.

                                                      I wasn't aware that this was made available.

                                                       

                                                      David

                                                       

                                                      It's actually a how-to-serialize PDF from early 2012...and it's not really usable in enterprise as you have to double-click a GUI app, as opposed to wrapping the script and xml in a PKG for silent deployment.

                                                       

                                                      We just got word from two Production Premium, confirming Greg Neagle's findings, they're getting the prompt again.

                                                       

                                                      I know the Adobe elves are cranking away on a fix for this issue, I wish I could send them ether-beers...

                                                       

                                                      Don

                                                      • 26. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                                        rzm102 Community Member

                                                        We've been seeing this issue pop up in our sudent labs at Penn State. It's been effecting over 700 lab computers and an untold number of faculty and staff machines. From what I hear, AAMEE 3.1 doesn't fix the issue so we've just been re-serailizing the suite every night.

                                                        • 27. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                                          Don Montalvo Community Member

                                                          Please post to @Adobe_ITToolkit on Twitter...let Adobe know how many users are effected.

                                                           

                                                          https://twitter.com/Adobe_ITToolkit

                                                           

                                                          Jody/Karl are burning the midnight oil on this one...the more Adobe hears how our users are effected, the more leverage Jody/Karl will get to devote more resources on a fix.

                                                           

                                                          Don

                                                          • 28. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                                            DavidS.001 Community Member

                                                            Could we all just ask Adobe to stop.  To stop broken license activation tools and processes, and their Adobe ID requirement.  There is no excuse for legally licensed customers to have to put up with Adobe's failed activation processes.  We should not have to be asking Adobe to fix this and we should not have to be dealing with "personally" assigned or "shared" Adobe ID accounts. Is Activating, Deactivation, and Obstructing Business Efficiency part of Adobe's core products and services these days? 

                                                             

                                                            Adobe should NEVER block their products from working for people and organizations that actually paid to license them. They will lose more money from customers walking away, than from the theft this process is suppose to prevent.

                                                             

                                                            I will be working with my wife, a photographer, to find Adobe CS6 and Light Room 4 (She will go back to iMatch maybe) alternatives when she next needs to upgrade. She will be happy with any brand of quality product as long as it actually works when she needs it to; it does not have to be Adobe.  She is a photographer, not a IT specialist or Adobe Photoshop fanatic.  She has no need for Adobe's Activation, Deactiation service even though she was forced to pay for to get Photoshop, etc.

                                                             

                                                            Really, you are actually making customers pay for the work you put into your activation processes, then screwing over when it fails them.  The theives don't care.

                                                             

                                                            Good by.

                                                            • 29. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                                              Jody Rodgers Adobe Employee

                                                              The following Adobe OOBE blog post addressees this issue:

                                                              http://blogs.adobe.com/oobe/2013/01/32767-days-left-but-whos-counting.html

                                                               

                                                              Thanks to Paul Cossey and the others who reported this and helped work with Adobe to identify and resolve this issue for the IT community.

                                                               

                                                              Jody Rodgers | Sr. Product Manager | Enterprise + Volume | Digital Media | Adobe Systems

                                                              • 30. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                                                Don Montalvo Community Member

                                                                DavidS.001 wrote:

                                                                 

                                                                Adobe should NEVER block their products from working for people and organizations that actually paid to license them.

                                                                 

                                                                I'm sure lost productivity amounted to many dollars for companies that are heavy Creative Suite users.

                                                                 

                                                                With that said. I'm hoping Adobe revisits their license managment model, if for no other reason than to prevent this kind of issue from ever impacting enterprise environments again.

                                                                 

                                                                This Adobe ID fiasco should go onto the books as Adobe's "Newtown" so we can get much needed changes - let's hope Adobe's eyes are open now, and let's hope we get a formal commitment from Adobe so we can expect PKG installers that adhere to Apple Software Delivery guidelines.

                                                                 

                                                                Kudos to Jody and his team...and my hat is off to Adobe in the hope that they'll understand and step forward...

                                                                 

                                                                Don

                                                                • 31. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                                                  dvdborn_ Community Member

                                                                  I'm not seeing any mention that the core of the issue was related to AAMEE 3.0 created packages, but rather to the Photoshop CS6 13.0.2 and 13.0.3 updates.

                                                                   

                                                                  Does this mean that we can continue to savely use our AAMEE 3.0 created packages if we apply the official fix?

                                                                  • 32. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                                                    K Gibson Adobe Employee

                                                                    The issue is not born out of the fact that the package was created with AAMEE 3.0 rather that there was a problem with the 13.0.2 & 13.0.3 patches correct. However that said we would always advise using the latest version of AAMEE to create packages and also AAMEE 3.1 can be used to create an update package which would contain the 13.0.4 patch that we suggest applying to affected machines.

                                                                     

                                                                     

                                                                    Cheers

                                                                    Karl Gibson | Product Manager | Enerprise IT Tools

                                                                    • 33. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                                                      kimpton Community Member

                                                                      Thanks Karl forgotten about making an updater package in AAMEE

                                                                       

                                                                      RUM doesnt like the update even after copyng it manually to my AUSST server and sorting permissions out.

                                                                       

                                                                      It shows up when i manually run the updater from the mac tool bar at the top.

                                                                       

                                                                      Is there any way the run the Adobe Application Manager in Updater mode via terminal?

                                                                       

                                                                      I want to be able to get aroung the problem by offereing it as a point and click solution for the existing users by using JAMFs Self Service

                                                                       

                                                                      (AdobePhotoshopCS6Support-13.0/13.0.4)

                                                                      01/22/13 11:09:32:637 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  |

                                                                      01/22/13 11:09:32:637 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | | *** Downloading (AdobePhotoshopCS6Support-13.0/13.0.4) ...

                                                                      01/22/13 11:09:46:842 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  | | UpdaterCore failed for DownloadUpdates errorCode(207) curRefId(AdobePhotoshopCS6Support-13.0/13.0.4) errorCodeString(U43M1D207)

                                                                      01/22/13 11:09:46:842 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | *** Failed to download (AdobePhotoshopCS6Support-13.0/13.0.4) ...

                                                                      01/22/13 11:09:46:842 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | Some Updates failed to download ...

                                                                      01/22/13 11:09:46:842 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | | **************************************************

                                                                      01/22/13 11:09:46:842 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | Starting UpdaterCore InstallUpdates...

                                                                      01/22/13 11:09:46:842 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | No new Updates to be installed ...

                                                                      01/22/13 11:09:46:842 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | | **************************************************

                                                                      01/22/13 11:09:46:842 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | Following Updates failed to Download :

                                                                      01/22/13 11:09:46:842 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  |           (AdobePhotoshopCS6Support-13.0/13.0.4)

                                                                      01/22/13 11:09:46:842 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | | **************************************************

                                                                      01/22/13 11:09:46:915 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | | ##################################################

                                                                      01/22/13 11:09:46:915 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | | Ending the RemoteUpdateManager Return Code (2)

                                                                      01/22/13 11:09:46:916 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | | ##################################################

                                                                      01/22/13 11:09:46:916 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | | #################################################

                                                                      • 34. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                                                        daveseth Community Member

                                                                        That is part of the Adobe update changes, and as you mentioned during the first time you used it is not included, and now the Adobe release new updates, so it all covers and requires those previously installed and newly installed Adobe CS6 to add their Adobe ID, this is normal and just part of security measures. In fact we have the same issue and even asked my friend that is working at web design gold coast, he told me same thing.

                                                                        • 35. Re: CS6 Design and Web Premium asking for Adobe ID sign in
                                                                          CLUAdobe Community Member

                                                                          Hi Karl,


                                                                          I am in a similar situation as OP, except I am fully Patched to 13.0.4 and still experiencing the issue.  Any updates on this?  I have also posted on http://blogs.adobe.com/oobe/2013/01/32767-days-left-but-whos-counting.html#comment-4849

                                                                           

                                                                          "I just packaged an unattended CS6 Master Collection trial install for iOS and am still getting prompted to sign in once I run the Serialization Utility. Both the package and the serialization were created using AAMMEE 3.1, and all components are fully updated and patched to latest versions. (For Example Photoshop 13.0.4)"