window goes transparent with only title bar left

[deRob8]

I'm trying to download Adobe Flash Player (11.5) for mac OS X (10.6) and when i should get the window to check box and instal- it disappears!!!with only the top of the window (title bar) left so i can close or minimize only

[chris.campbell]

Does this happen when you are downloading or installing?  If downloading, I'm not sure which checkbox you are referring to.  Any chance you could post a screenshot? 

[deRob8]

This happens when i am installing (i have already done all the steps of the window you see behind on the screen shot: http://get2.adobe.com/flashplayer/download/?installer=Flash_Player_11_for_Mac_OS_X_10.6_-_10.8&os=OS...). I took two screen shots: one right before and one after the content has disappeared. Thanks

[deRob8]

On that first screen shot the bar loads entirely before getting that second screen shot.

[chris.campbell]

Thank you for posting these!  I'm talking with our installer team and will get back to you asap.

Chris

[chris.campbell]

Ok, just heard back that this is a known issue that we're working on with a new version of our installer.  You should be able to install using the stand alone installer that you can download here:

get.adobe.com/flashplayer

I apologize for the inconvenience.

Thanks,

Chris

[deRob8]

I don't understand.This link is the exact same link that i've been using to try and instal flash player.So i still have the same problem.....

What is the "stand alone installer" you are talking of?

Thanks

[chris.campbell · Accepted solution]

I actually just learned that unless you delete your adobe.com cookie, you'll still get the online version of the installer that is causing you the problem.  Here's a direct link that you can use instead:

http://fpdownload.macromedia.com/get/flashplayer/pdc/11.5.502.146/install_flash_player_osx.dmg

Thanks,

Chris

[deRob8]

It worked!!!! Thank you so so much!!!!