6 Replies Latest reply: Jan 13, 2013 9:59 PM by KokoBlue RSS

    How do I get this to stop asking me to register?

    KokoBlue Community Member

      I am already a Cloud member...but I keep getting a constant message everytime I open Photoshop or Illustrator or Dreamweaver, to register.  I have been a member for more then 4 months!!!  Enough already!!!

        • 1. Re: How do I get this to stop asking me to register?
          David__B Employee Hosts

          Hi MollyMidnight,

           

          This is usually due to some kind of permissions issue. Are you on Windows or Mac?

           

          It recommend creating a new local administrative account and running the software from there and see if the behavior persists.

           

          Windows 7 - http://windows.microsoft.com/en-IN/windows7/Create-a-user-account

          Windows 8  - http://windows.microsoft.com/en-IN/windows-8/create-user-account

          Mac 10.7  - http://support.apple.com/kb/PH4600

          Mac 10.8 - http://support.apple.com/kb/PH11468

           

          -Dave

          • 2. Re: How do I get this to stop asking me to register?
            laurie@cn Community Member

            I, too, am quite tired of getting this message everytime I log-in to a tool. I am the one and only administrative user on a single private computer with literally hundreds of programs that all work just fine, including other subscription model software. This is a bug in the Adobe software. Please let us know when this will be fixed.

             

            Thanks,

            Laurie

            • 3. Re: How do I get this to stop asking me to register?
              David__B Employee Hosts

              Hi Laurie,

               

              I'm sorry for your frustration. Product registration is only something which should happen the first time you launch the products. Would it be possible to post a screen shot of the registration prompt that keeps coming up? If you have a lot of programs on the computer it could be due to conflict between the Adobe programs and some other software on the computer.

               

              There is a licensing issue with Photoshop CS6 which causes it to revert to trial mode, this is not related to registration though but is something else I've heard of that others are experiencing lately. With that issue the solution is to uninstall and reinstall Photoshop CS6 specifically. It might be a different issue than what you are experiencing.

               

              Just trying to help,

               

              -Dave

              • 4. Re: How do I get this to stop asking me to register?
                laurie@cn Community Member

                I had already launched most apps today, so those messages won't come up again now-unless I reboot. But, I hadn't used DW yet today. This message is representative of the others I get, though each product screen is a little bit different. I did uninstall and reinstall Photoshop about a month ago already. Didn't seem to make any difference. I do know you are trying to help, sorry if I was overly rude.  Today'sDWmessage.png

                • 5. Re: How do I get this to stop asking me to register?
                  David__B Employee Hosts

                  Hi Laurie,

                   

                  Thanks for the screen shot. The issue with Photoshop CS6 is something caused by a prior copy the most recent update, 13.1.1 but most of the reports and most of the cases that I've heard there have been limited to just Photoshop. Even though you've reinstalled Photoshop previously I'd recommend reinstalling it again if this licensing thing is something which has just started happening to you lately. I'd uninstall and then reinstall Photoshop CS6, install all the Photoshop updates and then click the "License This Software" button and sign in with your Adobe ID. Then see if it fixed it for all of them,

                   

                  Let me know if you are still having difficulties,

                   

                  -Dave

                  • 6. Re: How do I get this to stop asking me to register?
                    KokoBlue Community Member

                    Yes, it is frustrating ALL the TIME.  And why are you sending me a link

                    regarding my own Mac preferences, that that nothing at all to do with the

                    issue.  I am a cloud member.  It takes my money every month.  I use

                    InDesign ...Illustrator, Flash, etc. but it's only Photoshop that keeps

                    asking me and it is the same screen shot that others have have shown you.

                    Exactly the same annoying screen every day, sometimes more then once a day

                    ....  ARGGGGG