Yep, tried that, in I fact tried the VIA driver as well since I have a VIA VT6315N controller chip on my motherboard but that didn't work either.
I also tried re-installing PE11 to no avail.
Thanks for the response though.
I don't use a tape camera, so don't if the one you have is SD or HD (or both?) but here is some other software to use
I have NOT used it, but many say to try this for HDV capture http://strony.aster.pl/paviko/hdvsplit.htm
The camera is a standard definition miniDV tape recorder so I am using AddMedia/DV Camcorder. Interestingly though, I get the same error if I select AddMedia/HDV Camcorder.
Although there is other software that I can use to download the video, I feel a little miffed that I have paid money for PE11 and cannot use it to download video yet a free piece of software has no problem.
There is absolutely no reason you can't use this camcorder with Premiere Elements. It's a miniDV! There's clearly something going on with your computer that's unrelated to Premiere Elements.
For instance, this appears to be a European camcorder. Is your program installed for PAL rather than NTSC? It's an obvious question but one that needs to be asked.
Also, PLEASE try using the free program WinDV to capture your video over a FireWire connection. If it does,we know something is wrong with your Premiere Elements installation. If not, we know it's something more basic.
Nero, by the way, it notorious for not sharing certain hardware resources. I've never known it to block access to the FireWire -- but I suppose it's possible.
So, please, instead of just flipping off Premiere Elements, do a little basic troubleshooting. Problems with a FireWire/miniDV capture are virtually unheard of, and I'm really curious what's going on with your system!
Thanks for sticking with this, much appreciated.
Program install is set to PAL. There are not many other user configurations during the install so I am pretty sure PE11 is installed correctly.
I take your point about resource sharing but not only does Nero capture video from my camera but so does Microsofts Photo Gallery - another free piece of software.
However I uninstalled Nero, restarted my PC (just to be sure), made sure the autoplay setting for the digital camera device was set to PE11 and tried again. Same error.
Is there is a reason you're not willing to try a capture with WinDV, as I suggested we do to troubleshoot this problem?
We really do need to try with another third-party program.
WinDV is no longer being developed by Petr Mourek and the last version (1.2.3) was only developed for windows ME/2000/XP not windows 7 64 bit.
I have already tried third-party programs: Nero Video Essentials and Microsoft Photo Gallery. Both of these third-party programs support Windows 7 (64bit) and happily connect to my miniDV camera and capture video without problem.
Further things I have tried are downloading the current build of PE11 (V11.0 20120921.B275.435760) and installing this. Same problem!
I have now also tried Exsate DV capture live and this works OK as well, it can control the miniDV camera and capture video.
It would be good to be able to ask an Adobe engineer what the Timecode.cpp-1014 message is since it looks like it is a debug message pointing to a particular error code in a specific software module, does anyone know of a way of setting up a dialogue with Adobe to ask this? Does Adobe monitor and contribute to these community forums?
You might submit a bug report https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform and include a link to this discussion in your report
I know that Adobe staff read/post in the Premiere Pro forum, but do not know if the same is true in this PrElements forum
Thanks I have followed this link which eventually took me to the 'Photoshop Family community forum' rather than a PE bug report, however I posted a question anyway.
I believe I have solved this problem.
I have a number of connected external USB devices, e.g disk drives, webcams, mouse, keyboard etc, so I disconnected individual devices until I found that the 1014 error no longer popped up when adding media. I plugged the other USB devices back in but kept the last device unplugged and can now add media from my miniDV over firewire.
I don't think we can let PE11 off the hook here, since I have not had any problems with USB up to now and every freeware capture program I tried did not have a problem capturing video no matter what USB device I had plugged in.
Thanks to all who contributed and I hope this helps other users struggling with error 1014, from looking at the number of views on this discussion after just a few days (~300) I do not think I was the only one.