Liscense key is damaged.

[eldo77]

What does this mean?

[kglad]

attach a screenshot of the error message.

[John Waller]

It means what it says, I guess.

Which Adobe product? Which operating system?

[eldo77]

Adobe Digital Editions.Windows XP..I don't even know what a liscense key is, but

thats what the message box says when I try to open a previously downloaded

e-book that I was actually able to read yesterday.

I tried to download 3 e-books today from my regional library but couldn't read

them either.Got a messa

ge box that says: Unable to download..error getting liscense..Liscense Server

Communication Problem...E_AUTH_

BAD_DEVICE_KEY_OR_PKCS12

[kglad]

the is from bwolfe:

regarding the E_AUTH_BAD_DEVICE_KEY error...

We can't tell you -exactly- what this is, but we can give you some general direction.

On the Mac, Digital Editions 1.5 stores an encryption key (to make sure our client to server calls are secure) in your OS X Keychain.

If there is a problem creating this key then E_AUTH_BAD_DEVICE_KEY is the error you'd see.

The key information is stored as an application password in your keychain. Likely causes of failure include denying access to Digital Editions, or locking your user keychain, and not entering their password when prompted.

If you're denying access explicitly to Digital Editions, well don't do that (ha. )

Now, you may not be doing this intentionally. The access permissions on OS X are complicated, so this could be a side effect of some other permission work. You can explicitly grant Digital Editions access to the the keychain item:

Open Keychain Access (Applications/Utilities)

Select Passwords from Category

Select Digital Editions from password list

Click info button (or press Cmd+i)

(Dialog labeled Digital Editions should appear)

Select Access Control tab

Click + button

Navigate to our install directory and select ADE 1x5

Click Save

Close Dialog

Launch Digital Editions.

Anyway, hopefully this helps you narrow the issue down.

Regards,

Bentley Wolfe

Senior Support Engineer, Flash/Flash Player/Digital Editions

Adobe

[eldo77]

I am using Windows XP.

[kglad]

attach a screenshot of the error message.

[Jeff A Wright]

Moving this discussion to the Adobe Digital Editions forum.

Please try downloading a book from our sample library at http://www.adobe.com/products/digital-editions/eBook.html.  If you are able to download the book successfully then please contact the support team responsible for your e-book downloads from your library.