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Green screen - Chrome - Flash 11.5.31.137

New Here ,
Jan 17, 2013 Jan 17, 2013

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I have never had any green screen problems in my life, but now I'm getting them on almost every video I'm watching online.

I always keep my drivers up to date and haven't got any problems like this one before.

I have tried to disable hardware acceleration - nothing happend, still green screen.

HTML5 worked fine for a while, but now I get green screen there aswell.

Some links where I have gotten green screen:

http://www.youtube.com/watch?v=DR0PNZAO6O8

http://www.youtube.com/watch?v=JrKXH1CeXck

http://youtu.be/Zie5ZDnQwY0

Browser:
Google Chrome24.0.1312.52
WebKit537.17 (@138969)
JavaScriptV8 3.14.5.3
Flash11.5.31.137

adobe1.pngadobe2.png

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correct answers 1 Correct answer

Adobe Employee , Jan 31, 2013 Jan 31, 2013

What anti virus are you using?  Some users report conflicts with certain antivirus (ESET, Bitdefender, etc.) and two recent Microsoft KB downloads.  Please take a look at this post to see if it applies.

http://forums.adobe.com/message/4865912#4865912

Thanks,

Chris

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Adobe Employee ,
Jan 17, 2013 Jan 17, 2013

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Chrome was updated last weekend so you might be running into a new bug with the built in version of Flash.  Could you try switching Chrome over to your system's version of Flash Player to see if this still occurs?

Enable system Flash Player in Google Chrome | Windows | Mac

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New Here ,
Jan 17, 2013 Jan 17, 2013

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Chris Campbell wrote:

Chrome was updated last weekend so you might be running into a new bug with the built in version of Flash.  Could you try switching Chrome over to your system's version of Flash Player to see if this still occurs?

Enable system Flash Player in Google Chrome | Windows | Mac

By following the steps in that guide you'll not install/use any "system flash player".

I have searched online how to install Flash Player just to my system and I don't seem to find anything there usefull.


Do you mean by saying "system flash player" that I should try to use Internet Explorer or what, I don't understand.


EDIT: Nevermind, I went to this archive: http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html#main_Archived_versions

and installed this release: (Released 01/08/2013) Flash Player 11.5.502.146 (146.38 MB)

So far so good, I will look into this more tomorrow and see if it's fixed or not, hang thight!

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New Here ,
Jan 18, 2013 Jan 18, 2013

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Toastar wrote:

Chris Campbell wrote:

Chrome was updated last weekend so you might be running into a new bug with the built in version of Flash.  Could you try switching Chrome over to your system's version of Flash Player to see if this still occurs?

Enable system Flash Player in Google Chrome | Windows | Mac

By following the steps in that guide you'll not install/use any "system flash player".

I have searched online how to install Flash Player just to my system and I don't seem to find anything there usefull.


Do you mean by saying "system flash player" that I should try to use Internet Explorer or what, I don't understand.


EDIT: Nevermind, I went to this archive: http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions. html#main_Archived_versions

and installed this release: (Released 01/08/2013) Flash Player 11.5.502.146 (146.38 MB)

So far so good, I will look into this more tomorrow and see if it's fixed or not, hang thight!

Nope, didn't work, still green screen...

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Adobe Employee ,
Jan 18, 2013 Jan 18, 2013

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ATI just updated their drivers (I received notification last night.)  Could you update to the latest version and see if that helps?

http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx

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New Here ,
Jan 19, 2013 Jan 19, 2013

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Chris Campbell wrote:

ATI just updated their drivers (I received notification last night.)  Could you update to the latest version and see if that helps?

http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64. aspx

Still getting green screens.

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New Here ,
Jan 27, 2013 Jan 27, 2013

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Any update on this problem...?

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New Here ,
Jan 31, 2013 Jan 31, 2013

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BUMP.

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Adobe Employee ,
Jan 31, 2013 Jan 31, 2013

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What anti virus are you using?  Some users report conflicts with certain antivirus (ESET, Bitdefender, etc.) and two recent Microsoft KB downloads.  Please take a look at this post to see if it applies.

http://forums.adobe.com/message/4865912#4865912

Thanks,

Chris

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New Here ,
Feb 01, 2013 Feb 01, 2013

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My anti virus is Bitdefender, and I have uninstalled these two windows updates: http://support.microsoft.com/kb/2735855 and http://support.microsoft.com/kb/2750841

And everything works just fine now, thank you!

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Adobe Employee ,
Feb 01, 2013 Feb 01, 2013

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Excellent, thank you for posting back!  Have a great weekend.

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