6 Replies Latest reply on May 8, 2013 5:20 PM by Joey D

FW CS5 - Severe Color Sample Issue

Joey D Jan 18, 2013 4:28 PM

Howdy,

I know there is another thread on color variations when using the color sampler but I am having a severe issue with sampling colors. No matter what I color sample the color it gives back is way off. An example would be purple comes back as a light gray. To better illustrate, I have created a quick video that shows how bad/frustrating it is.

Here are my specs and what I have done so far...

Specs

MacBook Pro Retina (15")

Mac OSX Mountain Lion - 10.8.2

Adobe Fireworks CS5 - 11.0.1.7 (11.2)

What I have tried.

Snap to web safe is NOT checked.

Delete preferences (http://helpx.adobe.com/fireworks/kb/restore-preferences-fireworks-cs5.html)

Re-install

Still no luck. This doe not seem to be a common issue but I am wondering if this is an issue with CS5 and MacBook Pro Retina. Any thoughts on resolving?

Any help greatly appreciated. : )

1. Re: FW CS5 - Severe Color Sample Issue

groove25 Jan 18, 2013 8:36 PM (in response to Joey D)

There are definitely known color sampling issues with Mac OSX Mountain Lion and Fireworks CS6 (and perhaps with CS5), as discussed in this thread:

http://forums.adobe.com/message/4680209

Issues involving the Retina display are less well-documented, but at least one other user has reported similar difficulty:

http://forums.adobe.com/message/4591547

Have you tried the Eyedropper (I) tool? It uses a different mechanism for color sampling than the color picker, and isn't susceptible to the standard Mountain Lion color sampling bug: http://forums.adobe.com/message/4751371
Like Show 0 Likes(0)

Actions
2. Re: FW CS5 - Severe Color Sample Issue

Joey D Jan 21, 2013 9:29 AM (in response to groove25)

Thanks. I guess the question is, will they fix this for CS5? I did download the trial of FWCS6 and the problem I have does not exist there. A fix for CS5 would be greatly appreciated.

I appreciate the workarounds but, I have used FW for the past 7 years or so and my workflow relies heavily on the color picker. It is frustrating to be forced to do it another/non-optimal way.

Is there another channel to contact Adobe on this issue? Not certain if the forums are just user-to-user or if they do look over these threads like Macromedia did.
Like Show 0 Likes(0)

Actions
3. Re: FW CS5 - Severe Color Sample Issue

groove25 Jan 21, 2013 1:03 PM (in response to Joey D)

Will they release an update to CS5 to address these issues? I'm not qualified to answer that, but the odds seem low. Nevertheless, you can report the issue(s) using Adobe's official bug report and feature request form:

https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

I like to include URLs to relevant forum posts in my bug reports, to provide additional information (like the video you've included) and reinforce that other users are also being affected, if applicable.

You could also pipe up about it on the Adobe Fireworks Facebook page, but you won't likely receive a response.

I wonder if there are any adjustments or accommodations that can be made at the computer- or OS-level that might help. (Something to do with the Retina aspect.) It's a long shot, but you might also try saving your Fireworks preferences and configuration files and then reinstalling Fireworks.
Like Show 0 Likes(0)

Actions
4. Re: FW CS5 - Severe Color Sample Issue

palurie Mar 24, 2013 6:37 AM (in response to groove25)

I have the same issue...

did you ever have any solution?

I am really frustrated.

Peter
Like Show 0 Likes(0)

Actions
5. Re: FW CS5 - Severe Color Sample Issue

daziggy May 8, 2013 4:27 PM (in response to Joey D)

Have an older MBP with Mountain Lion running CS5 without issue. Just upgraded to MBP Retina, installed CS5 and seeing this issue. A real pain. Still looking for a resolution
Like Show 0 Likes(0)

Actions
6. Re: FW CS5 - Severe Color Sample Issue

Joey D May 8, 2013 5:20 PM (in response to daziggy)

I have not found a solution within fireworks. However, I am using a 3rd party Mac App for the color picker. Its called Frank Deloupe and saves history. Not an optimal soution by any means but it is useful.

https://itunes.apple.com/us/app/frank-deloupe/id530458789?mt=12
Like Show 0 Likes(0)

Actions