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The review process creates a PDF, not a Word document. I suspect you are adding comments and then generating Printed Documentation from the SSL layouts. Wrong.
See the RoboHelp Tour on my site and look in Rh9 New Features. The process is described there.
http://www.grainge.org/pages/authoring/rh_tour/index.htm
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The fact that you are saying the comments cannot be view in Word leads me to think you have not picked up the key point and that you are using Printed Documentation to create the DOC and PDF files. Is that the case?
You can only do this creating a PDF and you do that via the Review menu.
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I am seeing the same so I am wondering if the problem is the version of Acrobat. What version do you have?
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I am also beginning to wonder if this is a feature intended only for peer to peer reviewing, in other words if you are sending the project to another author rather than creating a PDF. I am seeking advice from Adobe on this.
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We seem to be back to square one. You cannot create a Word document from the Review options so what is it that you are doing that creates a Word document?
As far as how comments should work with a PDF Review is concerned I am, as stated above, trying to get clarification from Adobe.
If you cannot wait for that, then there is a different approach but you will lose the ability for your reviewers to make changes in a PDF that can be imported. Changes are not the same thing as comments.
What you do is create a character style in both Rh and Word. I suggest you base the style on Normal and just change the font colour to something that stands out, Shocking Pink works. It's important that your create a character style rather than a paragraph style as that let's you insert comments within a paragraph. Then you create a Word document using Printed Documentation and map the two styles.
You will also need to create a build tag and apply it to those comments so that you can generate outputs with or without the comments.
I would suggest you also preface each comment with three hash symbols ### so that you can search any output to make sure nothing has creapt into an output that should not be there.
Having generated a document, your SMEs can make changes but you will have to identify those changes and make them manually in the help.
Once you have set it up and educated the SMEs, is not as bad as it may sound.
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@Jeff I think you may be right and that's something else I am trying to clarify.
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@Flora_Dots
Adobe have confirmed that you cannot create a PDF using the Review menu unless you have a compatible version of Acrobat Pro. You have several times referred to creating a Word document which is not a Review option.
Please tell us exactly how you are producing the PDF and the Word document.
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@Flora_Dots
Adobe have also confirmed that the comments are only intended for peer to peer review when another author will see them when reviewing the project.
You should submit a feature request as what you want would be useful. Please follow this link.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
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