8 Replies Latest reply: Feb 2, 2013 4:27 AM by VideoJos RSS

    Cannot write a Blue Ray encore CS error mesage

    VideoJos Community Member

      I do not succed in writing a Blu Ray with encore CS 6.

       

      The project check reports that the project is ok, no broken links etc.

       

      I have used several default trancode en Blu ray settings.Each time with the same result:

       

      After I click "build" in order to burne the BD, the proces runs okay until it start to burn to the BD.

       

      Than the following error message comes "Blue Ray errror "Device error"code 3 Note "A5_storage_error = 97071"

       

      After that you can only click "ok" and then the proces stops, without finishing a Blue Ray Disk.

       

      OS = Windows 7, 64 bit.

       

      Does somebody knows how to fix this?

        • 1. Re: Cannot write a Blue Ray encore CS error mesage
          John T Smith CommunityMVP

          Go back to the main page http://forums.adobe.com/community/encore

           

          Look up... click on the article

          • 2. Re: Cannot write a Blue Ray encore CS error mesage
            Bill Hunt CommunityMVP

            Are you able to Burn to Folder from that same Encore Project?

             

            If not, what error does that process yield?

             

            Good luck,

             

            Hunt

            • 3. Re: Cannot write a Blue Ray encore CS error mesage
              VideoJos Community Member

              To proces stops after that the progress write to BR is at 100%.

              The the error message apears. The BR itself is than empty.

               

              I did try burn to folder. But I will try it out.

              • 4. Re: Cannot write a Blue Ray encore CS error mesage
                VideoJos Community Member

                Burn to folder on HD works fine.

                • 5. Re: Cannot write a Blue Ray encore CS error mesage
                  John T Smith CommunityMVP

                  My reply #1 mentions a link to an article, located at http://forums.adobe.com/thread/988529

                   

                  Did you ever find and read that article?

                  • 6. Re: Cannot write a Blue Ray encore CS error mesage
                    VideoJos Community Member

                    Hello John,

                     

                    I did find and read the articles.

                     

                    Starting Encore as an administrator, resulted in the same error code.

                     

                    Making an immage ISO folder through Encore CS 6 and then make a Blue Ray with Buner software solved the problem.

                     

                    I  am not so deep into it,  to know whether the kind of burner software influence the quality of the picture on the blue ray. I looked at the img site that a few of the forum members mention, but there is a lot of software and files to download.

                    For me it was not clear which to use for Windows 7 64 bit.

                     

                    I did it with a very simple burner software that is installed as OEM on my PC.

                     

                    But the main thing is that  I have a BR now that plays.

                     

                    What I also noticed is that the discussion stops somewhere in June last year, without a real fix from Adobe for Encore CS6 solving the problem (??)

                    .

                    So, Adobe has promoted a BR software programm, tells us with big PR how good it is to edit and to brun high quality BR within the programm and than fail.

                    They must have noticed that there is a real problem with a outlined feature, but  they stay inactive?

                     

                    It is hard to belive that a selfrespecting software develloper acts like that.

                     

                    They probably will come with an new version to pay for ,that will have solved the problem.

                     

                    The variety in burners an BR disks that are mentioned on the forum, make it clear that this not something  caused by cheap burners or BR disks.

                    The main cause lies within the software as a bug.,

                     

                    Again thanks for helping me.

                     

                    Jos

                    • 7. Re: Cannot write a Blue Ray encore CS error mesage
                      John T Smith CommunityMVP

                      Your problem with direct burning from Encore MAY be described below... in which case, there is nothing Adobe may do to fix the problem, since the problem is not Encore

                       

                      Things and Software to AVOID when authoring/burning a DVD or BluRay

                      .

                      Start --> http://forums.adobe.com/thread/608660

                      #2 has WHY Explained http://forums.adobe.com/thread/607390

                      Plus http://forums.adobe.com/thread/562941

                      .

                      Create an ISO (Encore) or folder on your hard drive (Encore or Premiere Elements) and then use the FREE http://www.imgburn.com/index.php?act=download to write files or folders or ISO to disc for DVD or BluRay (send the author a PayPal donation if you like his program)

                      .

                      Imgburn will read the ACTUAL disc brand from the disc, which is not always the same as the box label (Memorex is notorious for buying "anything" and putting it inside a Memorex box)

                      .

                      When you write to disc with Imgburn, use the SLOWEST possible speed setting, so your burner has the best chance to create "good, well formed" laser burn holes... since no DVD player is required to read a burned disc, having a "good" one from a high quality blank will help

                       

                      And, some other problems to keep in mind so you don't get caught

                       

                      Odd Errors http://forums.adobe.com/thread/670174

                      .

                      Long File Names or odd characters cause problems

                      Read http://forums.adobe.com/thread/588273

                      And #4 http://forums.adobe.com/thread/666558

                      And This Message Thread http://forums.adobe.com/thread/665641

                       

                      I do not burn to BluRay, and I could burn direct to DVD with Encore, but I ALWAYS use Imgburn since I have more control over the burning parameters

                      • 8. Re: Cannot write a Blue Ray encore CS error mesage
                        VideoJos Community Member

                        Hi John,

                         

                        Thanks for all the links about the subject.

                         

                        I now work with the work around: making an ISO folder to disc with Encore CS6 and than burn a blue ray from it though imgburn.

                         

                        All the other stuff did cost me a pile of BR-discs form several brands, because the error message always comes at the end as the BR disc is used.

                         

                        Still I see it as a bug from Adobe encore. Adobe does not mind bugs because then they launch a new version to pay for. They do a launch, bring 1 or 2 updates and all what is left is fixed in a new revision to pay for.

                         

                        A cheap  policy for a company like Adobe. They should not play such  tricks to sell their product.

                         

                        If you see the number of people (all Adobe Customers) struggling and wasting money. To me everybody has tried several ways to solve it. They all come to the work around with img burn.

                         

                        There was a similar issue with Encore CS3, With that you had to delete a folder manually in order to be able to burn the  next BR.

                        The folder was well hidden and not mentioned by adobe. The solution again came with a work around found out by the forum.

                         

                        Adobe never mentioned it and did not launch a fix either.

                         

                        John thanks for your time, I am going  to burn BR now.