Is this happening when you test locally or after you publish things to a server?
If it's only happening when testing locally, try configuring IE so that it allows active content to run.
This is happening both locally and on a server.
However, when I select Allow Blocked Content, the Beautiful Vista skin appears and I can expand the first book. Everything within the first book works as it should. However, I cannot collapse the first book once it is open, nor can I open any subsequent books.
When I test on the web sever, the skin and TOC appears. I do not get an Active X block messsage, but the results are the same.
Thank you for your reply. The project works if I view it in IE (64bit), but does not work in IE (32 bit) even when I changed the setting to allow active content. Is there something I can do so it works in both?
I will also check the discussion page for more information.
Hi, Jane and welcome to the Forums
A client company I am working with is experiencing something very similar to your situation and I've never seen it before. I don't have a ready answer, but so far, there seems to be a connection to the "Compatibility View" of Internet Explorer (though this has not fixed the problem totally). The trouble is that the "stuck TOC" is not experienced by everyone in the company. Yet, they are all on Windows XP, IE 8 32-bit (same version). Some end users see the problem, some don't??? (...hate it when that happens...)
BTW, Rick, this glitch occurs whether viewing "locally" through View Results or delivered by a web server. As if that's not enough, the TOC works nicely with Chrome and Firefox, but not IE! So I'm looking to IE as the culprit and I'm also wondering if it was set off by some Windows Update?
I will pass along any fixes I find, but meanwhile, can you experiment to see if Chrome or Firefox behave OK (assuming you have these browsers). Also, Jane, do you get any error messages in the Status Bar of IE as shown in the screenshot below?
Thanks for the insights, John
I recently facilitated a RoboHelp class and we were attempting to coax some DHTML to work. It failed miserably with the typical Mark Of The Web enabled that has worked in the past. But obviously something has changed because it failed until we disabled MOTW and instead relaxed the browser security settings.
I can see this having a similar effect on the TOC as it is usually rendered using DHTML.
Very puzzling. Not that much unlike the CDC encountering a new strain of "Super Bug", eh?
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I'm glad to hear I'm not the only one having this issue. I am sorry to hear your client is having this issue.
The IT group has tested this issue on Firefox and the project works properly. They are going to test Google Chrome tomorrow. I will post their findings as well and pass along any other information.
My client started experiencing probelms with the TOC after a google frame plug in was intalled with IE8. From an earlier post (about a year ago) I found a similar issue thanks to a very kind commenter here. Although the exact same fix didn't work, something similar did. The error seemed to be related to the fact that when the script recogized Google Frame, it was trying to launch Safari. Obvously IE8 did not like that. This fix worked for us:
Edit whver.js in the root of your project ( also edit any variations you have. For some reason we had several- for example: whver_nc.js)
In around line 27 just before var gbAIRSSL= false;)
add: var gbChromeFrame = (gAgent.indexOf('chromeframe')!=-1);
then at around line 125 add (just before var gbWhVer=true;)
gbSafari = false ;
I hope this works for you or something similar.
When we removed the plug in for Google Chrome, everything worked correctly. We added the plug in back and edited the whver.js file as stated above. Everything works correctly on a local drive and on a server.
Thank you very much for your help and information.
Great to hear, Jane.
Thanks to you and sRankin99 for the feedback and followup! It will help others who come this way. I will report this to Adobe engineers to see if it can be addressed in an update or the next release.
Hurrah! I'm so happy to hear that worked for you Jane.
After adding the whver.js changes mentioned, at first the Web page displays. After clicking on Allow Blocked Content nothing is displayed. Any suggestions?
RH9 and IE10 on Win7.
Sorry, nothing like that happened with us. We always got the initial page, but then none of the books would open. Single topics would open as well. The code SRankin99 provided corrected the issue. Sorry, I’m not any help.
Hello, I am having an issue with the TOC, Search and Glossary not being displayed at all on IE10 using Windows 2012. We have compiled our help using Robohelp 10 (Tech Comms Suite 4) and have already applied a header fix (http://forums.adobe.com/thread/1129606?start=40&tstart=0 comment 41) to address one issue with IE10 which appears to be working for every other OS.......has anyone experienced this? will the fix mentioned on the thread fix our issue?? Apologies if I have posted incorrectly and am a new, newbie to these forums. Thanks for your help.