AME hangs, slow - watch folders on NAS
CoralVision Feb 1, 2013 11:23 PMHi forum,
I love my AME CS6, when it works, but I've had anguish with some (possibly) related problems:
1) verry sllow output of .mov file (NTSC SD, h264)
2) constant hangs resulting from any interaction with the application (spending a lot of time looking at "Adobe Media Encoder (not responding)" at the top of the application window. These hangs usually don't cause a crash, but the waiting (usually 5-25 seconds) is agony, especially when a large batch of work is in queue. (The only time AME ever hangs on startup for me is when the mac is actually exporting into the watch folder, in which case the startup splash text says it is trying to load the file [which is at that moment incomplete] and so it sits there and hangs - this is probably not related to my core problem.)
Some details about my system:
1) AME (CS6) is hosted on a Win7 system on a Dell with Xeon quad 3.07Ghz, and Nvidia quadro 2000 grafx card, and 6Gb of RAM.
2) I am using watch folders that reside on a NAS connected by a gigabit switch
3) some files being contributed to the watch folders are coming from a Mac (usually 1080p prores 422) but most are coming from the local windows machine (some SD NTSC .AVI, some MPEG all-I - I generally queue finished shows to AME using the "same settings as sequence" checkbox from PrPro the file->export->media dialog
So my questions, based on my guesses as to what is going on:
1) Is the Adobe Quicktime plugin/manager to blame? How can I know, and what could I do to troubleshoot?
(observation: watch folder A includes 2 h264 outputs - one is .mov and the other is .mp4. When processing a master file from premiere, the .mp4 rips fast and the .mov chuggs [ratio of export time : run time is ~0.3:1 for the .mp4 and ~4:1 for the .mov - a huuuuge difference]. HOWEVER, when the file in process is a prores from the Mac [presumably need ing quicktime for all operations] BOTH the .mp4 and the .mov are pathologically slow to encode)
2) Is it possible that I need to modify some network setting/configuration? I am totally a noob at this skillset, and I work for a City Government where the IT guys dont really know how to give me what I need for the work I do - so can anyone suggest key words and concerns I can be asking about/checking on with regard to how I connect to my NAS and how their network policies might be affecting my traffic to those watch folders?
3) Is it possible that there is some registry conflict on my Win7 system? I did briefly load a demo of AVID media composer, and someone told me that this can create problems due to registry entries associated with both applications - would I need to completely reimage/rebuild my dell or is there some way to reset these associations? Is there some way to trouble-shoot/eliminate this as a potential cause to my problem?
Thanks in advance!
Eric D
production coordinator - CoralVision



