Adobe digital editions

[survivorpei10]

I downloaded the digital editions from your site and tried to download books to the software from my public library.  When I clicked download, all it gives me is the "Getting Started" guide but never the book.  I have been working with the library to clear this up and their tech guy guided me through the steps needed but it still doesn't work.  I have tried uninstalling and reinstalling the program several times but each time get the same result.  Not sure what to do now.  Can you help me?

[Jeff A Wright]

Which operating system are you using?  What happens when you try to open the ACSM file which is downloaded from the libraries web site?

[survivorpei10]

I am using Windows 7.  We did the file association with the acsm files but every time I click on download it only downloads the getting started guide, and I can't even open the books on my computer within the software.

[Jeff A Wright]

This seems very strange.  Have you tried opening the ACSM file with Adobe Digital Editions already open?  Can you also try downloading a book from our sample library at http://www.adobe.com/mena_en/products/digital-editions/eBook.html.

[survivorpei10 · Accepted solution]

I found a similar thread to this same discussion and they suggested uninstalling ver 2 and installing ver 1.7.2.  I did that but it still didn't work.  I then uninstalled ver 1.7.2 and reinstalled ver 2 and it seems to be working now.  I was able to download and transfer books from my library site to the Kobo reader.  I also downloaded a sample book from your library and I was able to open it now.  I don't know what the cause of the earlier problem was but it's working fine for me now. 

[Jeff A Wright]

Excellent thanks for the update!