27 Replies Latest reply: Jul 9, 2014 1:22 PM by Nicolas.Olivier RSS

    Encore CS6 Flash Export problem, Grey screens

    EncoreSufferer Community Member

      Hi everyone,

       

      I am having a problem with my encore CS6 flash exports, they are not behaving as expected online (seems to be like a loading issue).

      I've tried exporting FLV and F4V and the problem is the same. The same project exported from CS5.5 does not produce this undesirable

      problem. It may be important to say that the project was started in CS5.5.

       

      I have a button that links to another menu, and I am using videos as 'transitions'. The videos are dynamic after effects compositions.

       

      When it's online, and you press the button it fills the canvas with a  'grey screen' before starting the video transition. This totally breaks

      the experience and feels like an authoring error. It would be important to note, that this screens only appear the first time you see the flash.

      Somehow the next time you press it doesnt show it.

       

      I would happily go back to CS5.5 but I started using auto-activate buttons that are only available on CS6 flash exports.

       

      Any ideas what has changed between this versions flash exports?

       

      Any help would be appreciated..

       

      Thanks in advance,

      Cris