What triggers occurance on Abandon Rate ecommerce report?

[JimBluesky]

Hi,

I have a client who is concerned about the high amounts reported on the abandon rate report.  I have set up custom e-commerce reports to report abandonned orders but these do not report anything for the last month whereas the abandon rate report indicates over £9k ?

What is the difference between these reports and which should we use to track abandoned orders?

Many thanks, Jim

[Alex_Pavelescu]

Hi,

Please provide the site URL so we can test. Do you have a case submited on this? If so, please provide the case number.

[JimBluesky]

Hi Alex

Site URL is www.ladiesdesignerfashions.co.uk

No case number for this.

Thanks for your help

Best Regards

Jim Stewart: Digital & Internet Marketing Specialist

Tel: (44) 01548 531899 Mob: (44) 07906 139192 Email: <mailto:jim@wsi-webdesigners.co.uk> jim@wsi-im.co.uk

Web: <http://www.wsi-webdesigners.co.uk> www.wsi-im.co.uk

[Alex_Pavelescu]

Hi Jim,

Just checked and this issue has been fixed and will be rolled out in the next system update. Keep an eye out on the forum for the official announcement.

Cheers

[preciousmems]

When is this due ?

[florincarlig_a]

Hello,

At this point, we don't have a definitive date. Please keep an eye on our blog: http://businesscatalyst.com/_blog/bc_blog - that's where new releases are announced.

Kind regards,

Florin

[JimBluesky]

Hi Florin

i have just checked the release notes for the March 26th release and can't see any mention of a fix for this bug.  Can you let me know if it's definitely included in this release.

Many thanks

Jim

[Silviu_Ghimpos]

Hi Jim

Looking at this Forum Post http://forums.adobe.com/thread/1172905

the abandon rate report seems to not be included.

Regards

Silviu