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RoboHelp 10 - Unable to scroll in the output in IE

New Here ,
Feb 07, 2013 Feb 07, 2013

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I generated my Help project without errors. However, I am not able to scroll in IE to view the entire topic. Can you tell me how I change my settings to be able to view /scroll to see the entire topic in the IE browser. I am using Windows 7, 32 bit OS. Thank you.

Nicole

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Community Expert ,
Feb 07, 2013 Feb 07, 2013

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what was your help output? WebHelp, AIRHelp, HTML5 help, etc.?

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LEGEND ,
Feb 07, 2013 Feb 07, 2013

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Also can you explain what you mean by "unable to scroll"? Is there no scroll bar? Does it display correctly in other browsers?

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New Here ,
Feb 07, 2013 Feb 07, 2013

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The scroll bar was not visible. I am only using IE since that is what our customer uses. Thank you.

Nicole

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LEGEND ,
Feb 07, 2013 Feb 07, 2013

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If you are outputting to HTML5 why are your clients using IE? Surely they should be expected to run the output on a mobile device of the same type as you have setup in your screen profiles and layouts?

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New Here ,
Feb 07, 2013 Feb 07, 2013

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My output was HTML5. Thank you.

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Community Expert ,
Feb 07, 2013 Feb 07, 2013

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I noticed that too when I was playing around - the desktop default settings didn't scroll, but I didn't notice which browser was doing what

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LEGEND ,
Feb 07, 2013 Feb 07, 2013

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This is a bug in the Desktop HTML5 layout. See the last post in this thread for a solution: http://forums.adobe.com/message/4654937

Greet,

Willam

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Community Expert ,
Feb 07, 2013 Feb 07, 2013

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Thanks Willam for that - I hadn't started worrying about it because I have no need to use it yet.

Note to original poster - if you had picked the HTML5 forum in the first place, you too would have seen this bug/fix </grin

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