11 Replies Latest reply: Dec 26, 2013 5:07 AM by princp69 RSS

    General Installation Error, mac 10.8.2

    438975908245 Community Member

      I downloaded the latest flash player from the abode website (for mac, safari, english). Download is fine. Installation proceeds to about 50% completion and then terminates with a "General Installation Error". Here's the configuration:

      Mac intel core 2 duo 2.26 GHz

      OS 10.8.2

      Safari 6.0.2

       

      I downloaded the flash player uninstaller, and it reported a successful uninstall. Also checked for directories in /Library/Internet Plugins and the (Disabled) folder. No flash player components left.

       

      Checked pop-up blocker (it's not set), system preferences (download apps from any source is checked). Also disabled norton auto-protect. Install still fails.

       

      I'm out of ideas. Any suggestions would be greatly appreciated.

        • 1. Re: General Installation Error, mac 10.8.2
          Kaolay001 Community Member

          How i solved:

           

           

          1. Mount the Flash Player installer .dmg file
          2. Copy the "Install Adobe Flash Player" file to desktop or any other directory as preferred
          3. Open terminal and cd to desktop or the other directory
          4. Run the following command on terminal: sudo ./Install\ Adobe\ Flash\ Player.app/Contents/MacOS/Install\ Adobe\ Flash\ Player
          5. Insert the password when asked
          • 2. Re: General Installation Error, mac 10.8.2
            438975908245 Community Member

            Worked first time. Thanks!

            • 3. Re: General Installation Error, mac 10.8.2
              William Wenz Community Member

              I get a command not found message when I tried to do this.

              • 4. Re: General Installation Error, mac 10.8.2
                eric_at_ucla Community Member

                When I tried the excellent suggested solution, I received the error message:

                2013-02-11 16:09:05.968 Adobe Flash Player Install Manager[1169:707] Unable to write data to file '/var/root/Library/Preferences/Macromedia/Flash Player/install_vector.txt'.

                Once I had created the missing directory by typing the two commands:

                "sudo mkdir /var/root/Library/Preferences/Macromedia" and

                "sudo mkdir /var/root/Library/Preferences/Macromedia/Flash Player"

                then running the installer from the command line using sudo, as suggested, did work.

                 

                Many thanks!

                • 5. Re: General Installation Error, mac 10.8.2
                  werner5723 Community Member

                  I get command not found message.  This is my first Mac computer and have not figured out how to navigate it completly yet.

                  • 6. Re: General Installation Error, mac 10.8.2
                    guyalCouncil Community Member

                    Variant that worked for me:

                    $ cd ~/Downloads/

                    $ hdiutil mount AdobeFlashPlayerInstaller_11_aih.dmg

                    $ ls /Volumes/Adobe\ Flash\ Player\ Installer/Install\ Adobe\ Flash\ Player.app/Contents/MacOS/Install\ Adobe\ Flash\ Player

                    <the above step was to verify the location of the installer, to use in the next step>

                     

                    $ sudo /Volumes/Adobe\ Flash\ Player\ Installer/Install\ Adobe\ Flash\ Player.app/Contents/MacOS/Install\ Adobe\ Flash\ Player

                    $ hdiutil unmount /Volumes/Adobe\ Flash\ Player\ Installer/

                     

                    (Background http://commandlinemac.blogspot.com/2008/12/installing-dmg-application-from-command.html)

                     

                    Thanks all for getting me going in the right direction.

                    • 7. Re: General Installation Error, mac 10.8.2
                      GBPackerfan1963 Community Member

                      This is what I get. It still won't install.

                       

                      Last login: Sat Oct 12 11:29:26 on ttys000

                      Curts-iMac:~ Coz$ cd desktop

                      Curts-iMac:desktop Coz$ sudo ./Install\ Adobe\ Flash\ Player.app/Contents/MacOS/Install\ Adobe\ Flash\ Player

                      2013-10-12 11:30:36.957 Adobe Flash Player Install Manager[6300:707] Unexpected umask value for process: 0

                      2013-10-12 11:30:37.783 Adobe Flash Player Install Manager[6300:707] Install failed with error code: 1.

                      • 8. Re: General Installation Error, mac 10.8.2
                        ravision Community Member

                        I get this same error...

                        Please let me know if you get a answer.

                         

                        2013-10-15 23:32:33.863 Adobe Flash Player Install Manager[990:707] Unexpected umask value for process: 0

                        2013-10-15 23:32:34.717 Adobe Flash Player Install Manager[990:707] Install failed with error code: 1.

                         

                         

                        MacPro 2 x 3 GHz Quad-Core Intel Xeon

                        2 GB 800 MHz DDR2 FB-DIMM ECC

                        • 9. Re: General Installation Error, mac 10.8.2
                          adobescooby Community Member

                          me getting same error

                           

                          2013-10-16 15:10:26.241 Adobe Flash Player Install Manager[641:707] Unexpected umask value for process: 0

                          2013-10-16 15:10:27.119 Adobe Flash Player Install Manager[641:707] Install failed with error code: 1.

                          • 10. Re: General Installation Error, mac 10.8.2
                            Catherwood Community Member

                            I did all this (full Flash uninstall, re-install 10.8.5 plus Supplemental, verify hidden mach_kernal at root level, Terminal Reinstall attempt, etc.) with the same result of hanging at 50% on install w/General Install Error.

                             

                            Then, from a post under General Error Message when Installing Flash Player on Mac:

                             

                            Having this problem on a fresh install of 10.8.2.

                             

                            Thanks to @mrdredre, the solution for me was to go to System Preferences, Security & Privacy, General tab, Allow applications downloaded from - make it "Anywhere".

                             

                            After doing that, I re-ran the installer and it worked just fine.

                             

                            Crazy that Adobe would release this new installer w/o having it signed so it works without changing this setting.

                             

                            -- Alex

                             

                            Switched to Anywhere and everythig installed perfectly.

                             

                            Afterwards, be sure to switch back to Allow Mac App Store & ID'ed developers.

                             

                            Thanks all!!

                             

                            MBP 2.2GHz i7

                            16GB

                            OSX 10.8.5 w/supplement

                            • 11. Re: General Installation Error, mac 10.8.2
                              princp69 Community Member

                              There doesn't appear to be a solution to these particular error messages from Adobe. I have followed the guidance from Adobe.com (uninstalled and re-installed) and then followed the guidance in this forum post and others using the terminal route, all without luck. I have no Flash functionality (other than in Chrome) which is extremely annoying.

                               

                              My setup is MacBookPro Mavericks 10.9. Firewall is off (temporarily). No virus software. No remnants of Flash as far as I can tell. Logged into a administrator account.

                               

                              Here's the log for "flash" from console:

                               

                              Dec 26 12:55:15 XXX kernel[0]: hfs: mounted Adobe Flash Player Installer on device disk2s2

                              Dec 26 12:55:15 XXX.config mds[55]: (Normal) Volume: volume:XXX ********** Bootstrapped Creating a default store:1 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Adobe Flash Player Installer

                              Dec 26 12:55:41 XXX.config sudo[791]:    admin : TTY=ttys000 ; PWD=/Users/admin/Desktop ; USER=root ; COMMAND=./Install Adobe Flash Player.app/Contents/MacOS/Install Adobe Flash Player –debug

                              Dec 26 12:56:07 XXX kernel[0]: hfs: could not initialize summary table for Flash Player

                              Dec 26 12:56:07 XXX kernel[0]: hfs: mounted Flash Player on device disk3s2

                              Dec 26 12:56:08 XXX.config Adobe Flash Player Install Manager[818]: Unexpected umask value for process: 0

                              Dec 26 12:56:26 XXX.config Adobe Flash Player Install Manager[818]: Install failed with error code: 11.

                              Dec 26 12:56:26 XXX kernel[0]: hfs: unmount initiated on Flash Player on device disk3s2

                              Dec 26 12:56:31 XXX.config sudo[839]:    admin : TTY=ttys000 ; PWD=/Users/admin/Desktop ; USER=admin ; COMMAND=/usr/bin/open http://get.adobe.com/flashplayer/completion/aih/?exitcode=11&type=install

                               

                              Many thanks in advance for your support.