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Presenter fails to install with eLearning 6

Explorer ,
Feb 12, 2013 Feb 12, 2013

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I cannot get Presenter to install when I install eLearning suite 6.

The installer keeps saying, "Previous version of Presenter is already installed." But it is not. 

I tried the solution listed here: http://blogs.adobe.com/captivate/2012/08/resolution-adobe-presenter-8-installer-issue.html

Neither reg file helped.

I completely deleted eL 6 and reinstalled.  I unstalled Office and reinstalled.  Neither worked.

Any suggestions?

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correct answers 1 Correct answer

Explorer , Feb 14, 2013 Feb 14, 2013

Here is how I solved the problem.

I deleted all the folders and files related to Presenter 7 or 8 in

C Drive> Users > Your User Name>App Data > Local > Adobe >

and App Data > Roaming > Adobe >

I uninstalled office 2010, rebooted, the reinstalled office 2010, and rebooted again. I uninstalled eLearning Suite, rebooted, then reinstall eLearning Suite 6 and rebooted again.

When I opened PowerPoint, I still did not have Presenter. However,  I found the Presenter add-in was installed but disabled. (I hav

...

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Explorer ,
Feb 14, 2013 Feb 14, 2013

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Here is how I solved the problem.

I deleted all the folders and files related to Presenter 7 or 8 in

C Drive> Users > Your User Name>App Data > Local > Adobe >

and App Data > Roaming > Adobe >

I uninstalled office 2010, rebooted, the reinstalled office 2010, and rebooted again. I uninstalled eLearning Suite, rebooted, then reinstall eLearning Suite 6 and rebooted again.

When I opened PowerPoint, I still did not have Presenter. However,  I found the Presenter add-in was installed but disabled. (I have been checking all along to see if the add-in was disabled.)

I re-enabled the Presenter add-in.  Now Presenter seems to be working.

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