3 Replies Latest reply: Feb 13, 2013 10:11 AM by pbsum83 RSS

    Users seeing old versions of site until refreshing and/or clearing cache

    pbsum83 Community Member

      I assist with a website that has regular (sometimes subtle) daily updates.  Lately a few users have complained that upon visiting the site, their browsers (IE & Firefox) have been loading a previously cached version of the site without the current updates.  Usually a simple 'refresh' fixes the problem, but this morning I was on the phone with a user who wasn't able to view the current version of the site after several refresh attempts until finally clearing her cache.  This seems to be a new issue that has been occuring more and more lately and doesn't seem browser specific, or specific to the user settings.

       

      Is there a reason a browser wouldn't recognize a new version of a page, therefore loading a cached version?  Is there something I can put in my HTML that will force a browser to load a new version of the page?

       

      Thanks much.