How do i download a newer version of Flash player. I have tried 10 times, it says complete..however

[sam6sam]

How do I download a new version of flash player.  I have tried 10 times, each time it says complete.  However when I need it on a site, it says I don't have it????????   Thank you

[Mylenium]

Flash Player Help | Installation problems | Windows

Flash Player Help | Installation problems | Mac OS

Mylenium

[Asti12]

http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html

http://www.adobe.com/special/products/flashplayer/fp_distribution3.html

[sam6sam]

Thank you very much for the help, but I have already tried several times with no success.  I have reviewed the product & the download process.  It does appear to work & does give me a "completed", however when I check my PC, it is not there.

Thanks anyway - Samantha

[chris.campbell]

Hi Samantha,

How are you checking your system?  It won't show up in your All Programs/Start menu.  What browser are you using?

Thanks,

Chris

[sam6sam]

Hi Chris,   I do not know very much - chuckle....but, In the link they sent me for the download, it lets you check to see if it is loaded on your PC.  Also when I try to open a video, it says, unable to find/open Flash Player.

My browser is Internet Explorer & when I download it from Adobe, it goes through the process & gives me a completed just like it really downloaded it.  However it is not there, on my PC.  Don't know what to do, have tried it many times with the same result. - Sam

[chris.campbell]

Let's try running through this FAQ to see if the Player is seen and enabled.

Enabling Flash Player in Internet Explorer

[sam6sam]

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[sam6sam]

Yes this is what I already tried.  The box appeared "BLANK" & that tells me that it is Not on my PC.  Then I go to download it again & go through the process & it completes.  I just go round & round.  So I don't know how to resolve my issue. - Thx, Sam

[sam6sam]

Chris,   Here is an example of how I know it is not loaded on my PC....  Yet I have tried to load it now about 25 times & each time it shows me a Complete/Finished.

[chris.campbell]

Did you try going into the Manage Add Ons dialog in Internet Explorer?  If so, was the Shockwave Flash add on not found?

[sam6sam]

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[sam6sam]

It is there, so now what?  Should I try to download it again?  Can I try it another way?

[chris.campbell]

Is it enabled?  Do you have ActiveX filtering disabled?

ActiveX Filtering in Internet Explorer

[sam6sam]

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[sam6sam]

OMG!!  Chris,  Thank You, Thank You, Thank You...I don't really know what happened, but I just reloaded it again & Bingo...it worked.  Thank you so much - Samantha

[chris.campbell]

Great!  Glad to hear you got it working.

Chris

[sam6sam]

Your e-mail will NOT be read, it will be automatically "DELETED"

[ChantaleG]

Hello,

I have a similar problem than sam6sam had except that I'm on Safari. After the Mountain Lion security update I did last Friday, I had to update Flash. I installed .149, deinstalled, restarted, reinstalled .149 about 2 dozens times and it didn't work. Yesterday I saw that you had .167 and thought "finally they will have fixed this issue". After doing the same deinstall restart and install routine another dozen time, I give up! 

I've followed all the instructions on this page:

http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html 

and this page:

http://forums.adobe.com/message/5067997#5067997

and this page:

http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

and still nothing.

It looks like it's installed. When I go into System Preference Flash Player shows "Plug-in version 11.6.602.167 is installed.", yet when I want to see a flash video it tells me that I don't have the software and need to install it. My Safari Preferences allow for Pop-up and Enable Plug-in. My "open 'safe' files after downloading" is clicked.

I've search all of Adobe, Apple and other geeky website's "help" area, and nothing I tried worked, including the "sudo" commands in the terminal (the answer to this one is "command not found").

I'm really frustrated by this. There is certainly something that I overlooked, but I cannot figure it out. Help!

[sam6sam]

Your e-mail will NOT be read, it will be automatically "DELETED"

[sam6sam]

Ditto...I was so frustrated, I just kept on going around in a circle.  Today (thank goodness) someone respond to me, his name was Chris Campbell.  I tried several of his suggestions & still it didn't work! 

Then Bingo the last 2 suggestions worked & I now have the lastest Flash Player loaded & I can open all the videos now with no error message.  Not sure if we have the same problem but I think what fixed mine was I had something "Disabled".  Chris had me go into my Manage add ons under Adobe & there it was.  So I enabled it & then tried to reload the player & it worked.  Sorry I can't share more info, but I know very little about PC's & software.  I'm sure Chris could help you. - Samantha

[ChantaleG]

Hey, I finally got it to work this morning. I've done the same steps a million times and went through all the maneouvres I read I had to do and it didn't work. This morning it did! Thanks.

[sam6sam]

Your e-mail will NOT be read, it will be automatically "DELETED"