1 2 Previous Next 48 Replies Latest reply: Jul 30, 2014 7:06 AM by Oleg Sidorenko RSS

    problem: import image sequence in adobe media encoder

    yas1amin1mah Community Member

      Hi

       

      have a problem with adobe media encoder CS6, in media encoder preferences I change the Display Format to 25 frame timecode, I import a serial of TGA (170 frame) to media encoder as a TGA image file Sequence, this serial generated from 3D Max and ToonBoom applications, the specification of TGA serial 1080 50i "1920X1080 - upper filed - 25 fps", when I import the sequence, media encoder recognize the sequence as 1920X1080 - progressive - 29.97 fps, in interpret Footage options window I change the settings of the sequence to upper filed - 25 fps, and I export it to quicktime mov 1920X1080 - upper filed - 25 fps uncompressed

       

      the problem:

      the duration of mov file is 06:20 and that is correct for 170 frame as 25 fps but the mov file not contain all tga serial image, the image freeze at time code 05:16 (frame number 142) and duplicate the frame 142 to the rest of movie file

       

      if I don't change the frame rate in interpret Footage options window for the tga sequence which media encoder recognize it as 29.97 fps, the mov file contain all TGA frames but with duration of 05:16 which not 25 fps

       

      in adobe media encoder CS5.5 I don't get this problem at all

       

      1- how to solve this problem ??

      2- how to force adobe media encoder CS6 to recognize the imported image sequence as 25 fps frame rate ??

       

      Windows 7 Ultimate SP1, Adobe Creative Suite Master Collection CS6

       

      thanks

       

      Message was edited by: yas1amin1mah

        • 2. Re: problem: import image sequence in adobe media encoder
          Rallymax-forum Community Member

          first off, TGA files are progressive so you can't interpret them as interlaced.

          secondly, if it's freezing up at frame 142 on export then you've found a bug.

           

          try another output type (like f4v) and see if you get the same behaviour. If you do then it's the Importer (ie TGA reader) or AME itself, if not it's the Exporter that has the bug.

          • 3. Re: problem: import image sequence in adobe media encoder
            yas1amin1mah Community Member

            Hi

             

            thank you for replay,

             

            First off, from 3DS Max or ToonBoom you can render TGA as upper field or lower field first "render to field = interlaced", but this is not the point.

             

            when freezing up at frame 142, it's not the same frame number in eatch image sequences, but the freezing done in the frame number which indicate the lenthg of the image sequence if you interpret it as frame rate 29.97

             

            ie, if you import image sequence = 60 frame, AME default interpret frame rate = 29.97 fps, then the duration of movie file will be 02:00 and all 60 images loaded in the movie, if you change the interpret frame rate to 25 fps then the the duration of movie file will be 02:10 but not all image sequence loaded in the movie, it load images till frame 51 only which equal in time code 02:00 and freez the rest of movie. "02:00 equal the duration of movie as if you use AME default interpret frame rate = 29.97 fps"

             

            I try TGA, JPG, TIFF sequence image, and try most of AME export default settings and get the same problem, I think it's AME bug

             

            how to test:

            1- try to get a sequence image with frame number printed on images (you can create a premiere project, add a color mate 60 frame to timeline, add time code effect to color mate with settings "Format=Frames, Offset=1", then export media as Targa sequence)

            2- import the 60 Targa images in AME as Targa sequence

            3- click on Export Settings, check the loaded image and you will fined that all 60 images are loaded

            4- exit from export setting and change the interpret frame rate of the sequence to 25 fps

            5- click on Export Settings, check the loaded image and you will fined that the movie freez at frame 51 and not load the rest of images

             

            this is the problem, any help ??

            • 4. Re: problem: import image sequence in adobe media encoder
              Alf Kuhlmann

              Hi.

              You will solve this by right clicking the file name of the sequence in your queue window in Media Encoder

              Options come up - Choose 'Interperate Footage...'

              The Interperate Footage Window Presents..

              Here you can change the frame Rate to what ever you want.

               

              Michael Wentworth-Bell  showed me this one.

              • 5. Re: problem: import image sequence in adobe media encoder
                Alf Kuhlmann Community Member

                Sorry, You may know what I just wrote already.

                This covered the import settings.

                The only other thing are the export settings

                Under the Video Tab there is Frame Rate choice

                But this is more obvious.

                 

                From what I have just read Encoder prefers Movie files over sequences.

                So if you are really stuck make an uncompressed movie file through AFX or whatever you have then

                Then take that through Encoder.

                 

                PS I have rendered TGA sequences to feilds often.

                • 6. Re: problem: import image sequence in adobe media encoder
                  yas1amin1mah Community Member

                  Hi Kuhlmann

                   

                  I think you don't understand the problem, I know how to change the frame rate from interpret option window, but if I change it to 25 fps the problem is that AME not load all the image sequence

                   

                  try to test it as I explained in the last post

                  • 7. Re: problem: import image sequence in adobe media encoder
                    yas1amin1mah Community Member

                    Hi Kuhlmann

                     

                    thanks for replay, am working in Animation series and convert more than 300 image sequence to mov files to edit it and usually using AME, in past versions there is no any problem at all, but in AME CS6 this problem appear

                    • 8. Re: problem: import image sequence in adobe media encoder
                      yas1amin1mah Community Member

                      Hi Expert

                       

                      did any one try to test this problem to confirm if this is AME bug or not

                       

                      how to test:

                      1- try to get a sequence image with frame number printed on images (you can create a premiere project with 25 fps frame rate, add a color mate 60 frame to timeline, add time code effect to color mate with settings "Format=Frames, Offset=1", then export media as Targa sequence)

                      2- import the 60 Targa images in AME as Targa sequence

                      3- click on Export Settings, check the loaded image and you will fined that all 60 images are loaded

                      4- exit from export setting and change the interpret frame rate of the sequence to 25 fps

                      5- click on Export Settings, check the loaded image and you will fined that the movie freeze at frame 51 and not load the rest of images

                       

                      thanks

                      • 9. Re: problem: import image sequence in adobe media encoder
                        Alf Kuhlmann Community Member

                        I did what you said. And it worked OK

                        I could view all 60 frames.

                         

                        My frame started at 0001 not 0000

                        My frames where 720P

                         

                        Not sure if this would make a difference

                         

                        Regards

                         

                        Alf

                        • 10. Re: problem: import image sequence in adobe media encoder
                          yas1amin1mah Community Member

                          Hi Alf

                           

                          thanks for replay,

                           

                          please confirm this thoughts

                          1- did AME is under Windows 7

                          2- did you change the interpret frame rate of the sequence to 25 fps

                          3- did you export the movie and Confirmed that it is 25 fps frame rate and contain all the 60 frame

                           

                          thanks

                          • 11. Re: problem: import image sequence in adobe media encoder
                            Alf Kuhlmann Community Member

                            I just did this for the second time and this time got the identical problem you have seen!!!

                             

                            I did this test yesterday to a different sequence of 60 frames and it seemed OK

                            But maybe I was not looking closely enough - The movement was not big

                             

                            I am in Windows 7

                            Re-interpreted to 25fps

                            and output to QT Anim

                             

                            The 50th frame freezes for the last 10 frames - Also shows this in the preview window of AME

                             

                            Sorry this took so long to confirm.

                             

                            Al least, now you know, your not going mad.

                             

                            I would probably only import Movie files into AME till they sort this out.

                            • 12. Re: problem: import image sequence in adobe media encoder
                              yas1amin1mah Community Member

                              Thanks god

                               

                              finally, someone got the problem

                               

                              thank you Alf, Actually I've become crazy, now I can confirm this is a bug in AME

                               

                              1 will report it

                               

                              Regards

                              • 13. Re: problem: import image sequence in adobe media encoder
                                yas1amin1mah Community Member

                                Hi

                                 

                                AME new update to version 6.0.3.1 and the bug still exists,

                                 

                                I report the bug to adobe customer support and did not get any answer from them

                                • 14. Re: problem: import image sequence in adobe media encoder
                                  XR21 Community Member

                                  Hi same probleme here

                                  Mac OS

                                  AME 6.0.2.81 64 bit

                                   

                                  in fact I found out that the lenght of the resulting is allways calculated with a 29,97 fps whatever speed is actually set for the sequence. After that AME puts a still frame !!!

                                   

                                   

                                  Have to repport the bug

                                  • 15. Re: problem: import image sequence in adobe media encoder
                                    yas1amin1mah Community Member

                                    Hi

                                     

                                    Since two months and still the problem exists, did we will get the solution with CS7

                                    • 16. Re: problem: import image sequence in adobe media encoder
                                      heikki anttila Community Member

                                      This is a ridiculous problem. I think the issue would go away if you could set the default preference of the FPS - not its always 1st established as 29.97.

                                       

                                      I am trying to create slow turnaround videos (slow as in 10fps or 15 fps) from image sequence and the cutting off is making this impossible. My workaround is - annoying yes - to create a uncompressed quicktime with quicktime pro at wanted framerate. Then I can output whatever I want ast the same framerate with no freezing or dropped frames.

                                       

                                      How does one report a bug so it actually gets addressed? I did report it under premiere but media encoder doesn't show up in the bug report software list.

                                      • 17. Re: problem: import image sequence in adobe media encoder
                                        yas1amin1mah Community Member

                                        thank you for help

                                         

                                        This solution is impossible with 200+ TGA sequnce "Significant lost time to convert to mov then to avi + Drain a hard disk capacity"

                                         

                                        Is there anyone responsible "from adobe" to follow up these problems or are we talking to ourselves

                                        this problem post in 18 Sep 2012 and did not get any answer from technical support here

                                        • 18. Re: problem: import image sequence in adobe media encoder
                                          Marcus Rudolph Community Member

                                          Got the same problem on Win8. Software ist updated and everything.

                                          Drove me nuts before I found this thread because I could not figure out what caused the still frame close to the end.

                                          Did someone report the bug?

                                           

                                          Edit: I found a temporary solution for my problem (I use TIF sequences).

                                          I just load the sequence into Premiere and export them using the AME queue. Works for me.

                                          • 19. Re: problem: import image sequence in adobe media encoder
                                            Alf Kuhlmann Community Member

                                            This is a sh-- of a problem.

                                            I have been getting around this using a similar solution to Marcus.

                                            I use After Effects to create a comp. Here I slow down footage change settings etc.

                                            AME can easily render directly from an AFX comp to whatever you need.

                                             

                                            I do this more and more with really complicated compoistions rendered directly through AME

                                            Rather than going to a file sequence first.

                                            • 20. Re: problem: import image sequence in adobe media encoder
                                              XR21 Community Member

                                              Bug repported 6 months ago. Had AME update since. No news. AME is just unusable for animations for a year now. They just don't care.

                                              • 21. Re: problem: import image sequence in adobe media encoder
                                                J. Simon Community Member

                                                are we talking to ourselves

                                                 

                                                Mostly, yes.  This is a user forum, after all.  Occasionally an Adobe staffer will pop in, but it's never guaranteed.  Your only direct line of communication with the guys who can fix this is the bug report form, and it is mostly one way comm.  You'll rarely hear back from them.

                                                • 22. Re: problem: import image sequence in adobe media encoder
                                                  yas1amin1mah Community Member

                                                  Thanks for the clarification, but

                                                   

                                                  I'd like to propose a solution to the problem rather than waste time in entering into discussions would be useless


                                                  Already I have reported about this problem since 5 months, but I did not receive any response from the technical support

                                                  • 23. Re: problem: import image sequence in adobe media encoder
                                                    Patrick J. Palmer Adobe Employee

                                                    Jim Simon wrote:

                                                     

                                                    are we talking to ourselves

                                                     

                                                    Mostly, yes.  This us a user forum, after all.  Occasionally an Adobe staffer will pop in, but it's never guaranteed.  Your only direct line of communication with the guys who can fix this is the bug report form, and it is mostly one way comm.  You'll rarely here back from them.

                                                     

                                                    Hi Jim (and everyone else on this forum),

                                                     

                                                    my name is Patrick, the new guy on the AME team (also the product manager for SpeedGrade, therefore some of you know me from my other passion - color grading).

                                                    If you ever feel like you're talking to yourself but you really should be talking to someone from ADOBE instead, please never hesitate to send me private message and make me aware of a conversation where you think I should chime in.

                                                     

                                                    Having this said, I'll be discussing this particular issue with the team shortly and we'll see if there's an easy answer to the problem.

                                                     

                                                    Best regards,

                                                    Patrick

                                                    • 24. Re: problem: import image sequence in adobe media encoder
                                                      XR21 Community Member

                                                      thanks for taking care of this

                                                      or should I say thanks to JN to pointing this particular point to you

                                                       

                                                      Again this issue is not present in cs 5.5 and is new in CS6 so I hope it can be fixed ... You can ask us for detail it is easy to reproduce.

                                                       

                                                      I have just one more question : when several people on this thread reported this as a bug in the adobe dedicated bug reporting tool aren't we talking to Adobe ? I though I was ?

                                                      You are very welcome to offer us to email you but shouldn't the normal bug repporting system be enough?

                                                       

                                                      We had a very interesting discussion with JN about the new CC model that should improve the developper workflow.

                                                      I really wish there could be a more transparent way about how the bug are repported and their status because concerning our case we had no idea if the bug repport was taken in account or not. even if repported several time...

                                                       

                                                      Maybe a following to the bug repporters even as simply as short mail answer like

                                                      - Yes know bug

                                                      - Ok strange need investigation

                                                      - Ok new bug thanks

                                                      - Or no this is not a bug it's a feature

                                                      Could be great !

                                                       

                                                      then idealy a regular repport on the bug status - taken in account - working on - fixed hurray, I dream because I know it would be hard to relink the bug repporter to your actual internal bug following tools - but thats why some companies have opted to open access to their users to bug repporting and following so the users can follow and know the bugs status

                                                       

                                                       

                                                      I think most of the people would agree to the CC model if this could improve the enhancement/bug repporting/support communication between adobe and it's customers.

                                                      If there is any people you know at Adobe 's in charge in the bug repporting and following system, you'd be very kind to make this thread followed to them as JN was very kind to make it followed to you.

                                                      Because to me there is a serious problem with bug repporting when a small/identifyed/easy to reproduce and repported bug is still there for the whole CS6 life time (18 months or so no ?)

                                                       

                                                      Anyway any improvement to our working tools are always welcome so thanks for your intervention here!

                                                       

                                                       

                                                      -----Totally Out of topic ------

                                                      I am totally new to speedgrade, because I need it to grade Cinema DNG and I find it's interface's logic very difficult to understand for an AE or PP user... I am totally lost because there is quite nothing you know in AE or PP you can rely on to understand SG... very counter intuitive intuitive interface, sorry it's just my point of view of SG new user but experienced AE user, but maybe people that have experience in Da Vinci would find it more intuitive ...

                                                      ---- End Out of Topic,  sorry-----

                                                      • 25. Re: problem: import image sequence in adobe media encoder
                                                        Patrick J. Palmer Adobe Employee

                                                        XR21 wrote:

                                                         

                                                        I have just one more question : when several people on this thread reported this as a bug in the adobe dedicated bug reporting tool aren't we talking to Adobe ? I though I was ?

                                                        You are very welcome to offer us to email you but shouldn't the normal bug repporting system be enough?

                                                         

                                                        If you're logging a bug using the official portal for this, you are most certainly talking to Adobe.

                                                        You're correct in thinking that this should take care of it and there's no need to contact someone personally ever.

                                                         

                                                        And most of the time that's exactly how it works. The AME team worked on hundreds of bugs and features for AME CC, and for the most part, you don't hear much about that, as that's exactly what the team is dedicated to achieve: creating an application that just does the job and is out of your face as much as that's possible.

                                                         

                                                        When a request isn't addressed, it can be for many different reasons - some of them relate to the fact that software is created by humans.

                                                        If something is causing frustration I personally feel it's much better to talk to a person than to figure out whether the system doesn't do what it's supposed to be doing or if there's a technical issue in communicating the concern - hence my offer to contact me.

                                                         

                                                        Having this said: I fully agree with you that engaging in a conversation about how to interact in better and more meaningful ways is time well spent. Gald you made the post on John Nack's blog.

                                                         

                                                        Best,

                                                        Patrick

                                                        • 26. Re: problem: import image sequence in adobe media encoder
                                                          nordmodulax Community Member

                                                          hi patrick,

                                                           

                                                          what did the team have to say about the ridiculous framerate bug with image sequences? I sincerely hope this will be fixed in the CS6 version and not just in CC. I've started working on a project that will involve lots of image sequences needing to be encoded into 25fps clips and will be stuck with CS6 for the time being.

                                                           

                                                          I wrote a detailed bug report about this issue on the adobe support page (or whatever it's called) last year and also included a really modest feature request: have ame remember the last FPS I entered manually for interpreting an image sequence. as of now I have to manually enter "25" each and every time because it always defaults back to 29.97 with a nonsencial "1.00 fps" as the alternative.

                                                           

                                                          last time i tried using ame in production workflow this piece of junk cost me a lot of nerves and wasted a lot of my time. please let know if ame cs6 will become a usable application for people dealing with a bunch of 25fps image sequences anytime soon.

                                                           

                                                          thanks

                                                          • 27. Re: problem: import image sequence in adobe media encoder
                                                            ilya_fls Community Member

                                                            The bug is still there for the most up to date version 7.0.1

                                                            We have to use an outdated version of cs5.5 to get the correct result.

                                                            It has been 2 versions since that bug was reported, what is Adobe doing about it?

                                                            • 28. Re: problem: import image sequence in adobe media encoder
                                                              hypernerd.de Community Member

                                                              Wow... just ran into the same problem. I've worked with 5.5 until a few weeks ago and can't believe this is true. After all, an Adobe employee, one year and several people posting bug reports weren't enough? Seriously...

                                                              I'm not that much into CC bashing, but if the Cloud brings me automated updates, and random features can get broken randomly from version to version (which is human), Adobe better should work on really quick solutions when in a few years, no one has a 5.5 or something else to fall back in the worst case. Glad for now that I can, but makes me think again...

                                                              • 29. Re: problem: import image sequence in adobe media encoder
                                                                Patrick J. Palmer Adobe Employee

                                                                I will make no excuses and will spare you a lengthy explanation as to why somtimes things can look so easy whereas the reality behind the curtain can be a little more complex - just stay tuned for a couple of days, I'll have an update for you as soon as we have everyone back from IBC.

                                                                 

                                                                Cheers,

                                                                Patrick

                                                                • 30. Re: problem: import image sequence in adobe media encoder
                                                                  Oleg Sidorenko Community Member

                                                                  "Interpret Footage" is finally fixed in November 2013 Creative Cloud video updates. If your version of Premiere Pro and AME is or above 7.1.0, everything should work as expected. Just don't forget to actually perform "Interpret Footage" on your source in Premiere Pro CC or a source in AME CC que, otherwise your image sequence will continue to be interpreted as 29.97fps by default.

                                                                  • 31. Re: problem: import image sequence in adobe media encoder
                                                                    nordmodulax Community Member

                                                                    So this means AME CS6 will remain broken?

                                                                    • 32. Re: problem: import image sequence in adobe media encoder
                                                                      flying_giraffe Community Member

                                                                      I **THINK** I have a sollution.

                                                                       

                                                                      Was banging my head against a brick wall with this for a while myself, rendering a 20minute animation. Doing so to a QT is dangerous due to likelyhood of a crash or error part way through a 5hour + render.

                                                                       

                                                                      The work-around I came up with was to render an image sequence. Import this sequence into After Effects, set frame rate and then import that After Effects project to AME and render/compress from there.

                                                                       

                                                                      Hope this helps!

                                                                      • 33. Re: problem: import image sequence in adobe media encoder
                                                                        flying_giraffe Community Member

                                                                        also - not tried it, but assume the same thing could be done from Premiere Pro as well..

                                                                        • 34. Re: problem: import image sequence in adobe media encoder
                                                                          nordmodulax Community Member

                                                                          thank you for trying to help. normally i deal with lots of short image sequences instead of a single long one, so saving another copy of an ae project for each time i want AME to compress something would be slowing down the workflow too much. not to mention that the opening ae projects in AME sometimes works fine and sometimes doesn't for reasons i can't figure out.

                                                                           

                                                                          instead, i'm not using AME at all anymore. when i need to compress image seqs I import a bunch of them into aftereffects, drag them all into the queue, select them all and assign the proper render/output presets. instead of hitting render in ae i submit all of them at once to a background render process using the bgrender script. this way i can continue using aftereffects and switch to a different ae project if needed.

                                                                          • 35. Re: problem: import image sequence in adobe media encoder
                                                                            Alf Kuhlmann Community Member

                                                                            There is a bit of a problem rendering some final formats in AFX.

                                                                            Media encoder does a better job with certain codecs.

                                                                            I know this is true with H264. H264 rendered out of AFX looks flat and washed out in comparison.

                                                                            I believe this is true with other formats as well.

                                                                            Since I found a marked difference in quality with H264 between ME and AFX.

                                                                            I now render all delivery files in ME.

                                                                            Anything uncompressed or if they are just preview files I render straight out of AFX.

                                                                            • 36. Re: problem: import image sequence in adobe media encoder
                                                                              nordmodulax Community Member

                                                                              interesting, I wasn't aware AME produced different h264 files than aftereffects. I encounter the washed-out look of h264s when i work on PCs and i was assuming (having read about this issue elsewhere) that it was a gammashift due to outdated quicktime implementation on windows. it did happen on macs too though but I got around it using the free x264 codec in mpeg streamclip to do h264s instead of the quicktime h264 codec. anyway, as of aftereffects cs6 I don't seem to have issues anymore, provided I use the main concept h264 codec by adobe ... at least on mac i can render h264s traight out of aftereffects without noticable gamma shift.

                                                                              • 37. Re: problem: import image sequence in adobe media encoder
                                                                                Hamacek Community Member

                                                                                Just a quick check in to:

                                                                                 

                                                                                1. Confirm that this problem still seems to exist (6.0.2.81 Mac 64bit)

                                                                                2. Check to see if there might be any solution coming soon since this post 6 months back

                                                                                 

                                                                                This bug makes AME unfit for purpose and useless for encoding 25fps animation image sequences unfortunately. Back to Quicktime 7 for me for the moment...

                                                                                • 38. Re: problem: import image sequence in adobe media encoder
                                                                                  oksidor Community Member

                                                                                  It is not likely that Adobe will fix this issue in the non-current version that is 2 years old... You need Premiere Pro / AME 7.1.0 or above, but still "Inerpret footage" must be explicitly invoked in the context menu of the job you are setting up.

                                                                                  • 39. Re: problem: import image sequence in adobe media encoder
                                                                                    sattheone Community Member

                                                                                    Hello Adobe Staff  !!!

                                                                                     

                                                                                     

                                                                                    Is there a solution to this problem yet???

                                                                                     

                                                                                    I having the same problem in Adobe Media Encoder CC.

                                                                                     

                                                                                    are you guys listening???

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