Flashplayer 11.6 installation problems

Report · Feb 14, 2013

hello, yesterday while using firefox 18.0.2 i have noticed that flash player wasn't installed and i didn't have any plugins installed anymore.(i had the basic plugins such as java,flash player,and quicktime.) and i tried re-installing the plugins and browser. Niether of them worked but only 1 plugin was succesfully installed java. although flash player coudn't be installed on my computer(os:mac version:10.6.8). i tried installing other browsers like chrome and it did work because flash player was already built-in the browser. the main problem is that i can't manually or automatically install the latest version of flash player either it says installation failed or installation error and under it would say get support. I tried go following the steps to install flash player like remove it and installing it again but it didn't work. im frustrated that it doesn't work with firefox because all my important documents and saved passwords are in the browser. please help.

Report · Feb 14, 2013

First I'd recommend rebooting if you haven't already done so. Second, take a look in your /Library/Internet Plug-ins folder to see if you have a file named Flash Player.plugin. If so, try deleting it manually then installing again. If that fails, go into the Console application and type "flash" in the "All Messages" section and copy/paste the contents to a reply. In addition, there's a log named "FlashPlayerInstallManager.log" under ~/Library/Logs in Console, please copy/paste that content too.

Thanks,

Chris

Report · Feb 14, 2013

Process: FPInstallHelper [796]

Path: /private/var/folders/Vg/Vg2n6qEeEI8CWVzlnERXTU+++TM/-Tmp-/FPInstallHelper

Identifier: FPInstallHelper

Version: ??? (???)

Code Type: X86 (Native)

Parent Process: Adobe Flash Player Install Manager [781]

Date/Time: 2013-02-14 17:05:02.030 -0500

OS Version: Mac OS X 10.6.8 (10K549)

Report Version: 6

Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'launch path not accessible'

*** Call stack at first throw:

(

0 CoreFoundation 0x913166ca __raiseError + 410

1 libobjc.A.dylib 0x94c715a9 objc_exception_throw + 56

2 CoreFoundation 0x913163f8 +[NSException raise:format:arguments:] + 136

3 CoreFoundation 0x9131636a +[NSException raise:format:] + 58

4 Foundation 0x973e8795 -[NSConcreteTask launchWithDictionary:] + 487

5 Foundation 0x97426581 +[NSTask launchedTaskWithLaunchPath:arguments:] + 251

6 FPInstallHelper 0x00001b58 PerformMain + 374

7 FPInstallHelper 0x00001d2a main + 80

8 FPInstallHelper 0x000019d9 start + 53

)

Thread 0 Crashed: Dispatch queue: com.apple.main-thread

0 com.apple.CoreFoundation 0x91361a37 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7

1 libobjc.A.dylib 0x94c715a9 objc_exception_throw + 56

2 com.apple.CoreFoundation 0x913163f8 +[NSException raise:format:arguments:] + 136

3 com.apple.CoreFoundation 0x9131636a +[NSException raise:format:] + 58

4 com.apple.Foundation 0x973e8795 -[NSConcreteTask launchWithDictionary:] + 487

5 com.apple.Foundation 0x97426581 +[NSTask launchedTaskWithLaunchPath:arguments:] + 251

6 FPInstallHelper 0x00001b58 PerformMain + 374

7 FPInstallHelper 0x00001d2a main + 80

8 FPInstallHelper 0x000019d9 start + 53

Thread 1: Dispatch queue: com.apple.libdispatch-manager

0 libSystem.B.dylib 0x97927382 kevent + 10

1 libSystem.B.dylib 0x97927a9c _dispatch_mgr_invoke + 215

2 libSystem.B.dylib 0x97926f59 _dispatch_queue_invoke + 163

3 libSystem.B.dylib 0x97926cfe _dispatch_worker_thread2 + 240

4 libSystem.B.dylib 0x97926781 _pthread_wqthread + 390

5 libSystem.B.dylib 0x979265c6 start_wqthread + 30

Thread 2:

0 libSystem.B.dylib 0x97926412 __workq_kernreturn + 10

1 libSystem.B.dylib 0x979269a8 _pthread_wqthread + 941

2 libSystem.B.dylib 0x979265c6 start_wqthread + 30

Thread 3:

0 libSystem.B.dylib 0x97926412 __workq_kernreturn + 10

1 libSystem.B.dylib 0x979269a8 _pthread_wqthread + 941

2 libSystem.B.dylib 0x979265c6 start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):

eax: 0x00000000 ebx: 0x94c71585 ecx: 0xa0971540 edx: 0x0000003b

edi: 0xa0525ab0 esi: 0x00400550 ebp: 0xbffff7e8 esp: 0xbffff7d0

ss: 0x0000001f efl: 0x00000282 eip: 0x91361a37 cs: 0x00000017

ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

cr2: 0x00041000

Binary Images:

0x1000 - 0x1ff7 +FPInstallHelper ??? (???) <EE048E97-7905-A7BB-1E32-B1F0A334C28E> /var/folders/Vg/Vg2n6qEeEI8CWVzlnERXTU+++TM/-Tmp-/FPInstallHelper

0x8fe00000 - 0x8fe4163b dyld 132.1 (???) <4CDE4F04-0DD6-224E-ACE5-3C06E169A801> /usr/lib/dyld

0x900f9000 - 0x90196fe3 com.apple.LaunchServices 362.3 (362.3) <15B47388-16C8-97DA-EEBB-1709E136169E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices

0x90c02000 - 0x90c82feb com.apple.SearchKit 1.3.0 (1.3.0) <9E18AEA5-F4B4-8BE5-EEA9-818FC4F46FD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit

0x91242000 - 0x913bdfe7 com.apple.CoreFoundation 6.6.6 (550.44) <F88C95CD-1264-782D-A1F5-204739847E93> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x9242a000 - 0x92452ff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <E761F29A-328B-29D9-3DF0-023F2C21E500> /usr/lib/libxslt.1.dylib

0x92453000 - 0x92461fe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib

0x927dc000 - 0x9280fff7 com.apple.AE 496.5 (496.5) <BF9673D5-2419-7120-26A3-83D264C75222> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE

0x92810000 - 0x9286dff7 com.apple.framework.IOKit 2.0 (???) <3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x928e9000 - 0x929e9fe7 libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <BE7FCD73-03B5-25A4-FCA4-D4980F1488D6> /usr/lib/libxml2.2.dylib

0x93107000 - 0x9311bfe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib

0x93235000 - 0x93242ff7 com.apple.NetFS 3.2.2 (3.2.2) <DDC9C397-C35F-8D7A-BB24-3D1B42FA5FAB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

0x9371d000 - 0x937e8fef com.apple.CoreServices.OSServices 359.2 (359.2) <7C16D9C8-6F41-5754-17F7-2659D9DD9579> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices

0x9387c000 - 0x938b9ff7 com.apple.SystemConfiguration 1.10.8 (1.10.2) <50E4D49B-4F61-446F-1C21-1B2BA814713D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration

0x938c1000 - 0x9397afe7 libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib

0x93a03000 - 0x93aaffe7 com.apple.CFNetwork 454.12.4 (454.12.4) <DEDCD006-389F-967F-3405-EDF541F406D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

0x93b2a000 - 0x93b94fe7 libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib

0x93e02000 - 0x93e46fe7 com.apple.Metadata 10.6.3 (507.15) <74F05E64-2A68-BA10-CCD4-128D164E5A0F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata

0x93f49000 - 0x940cbfe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <50A70082-F800-93D8-1A7C-C95AAB1F352C> /usr/lib/libicucore.A.dylib

0x940d3000 - 0x94339ff7 com.apple.security 6.1.2 (55002) <3FA54D69-5476-78DD-0AFC-D6697263890E> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x94375000 - 0x9439bffb com.apple.DictionaryServices 1.1.2 (1.1.2) <43E1D565-6E01-3681-F2E5-72AE4C3A097A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices

0x94c67000 - 0x94d14fe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib

0x953a0000 - 0x956c0ff3 com.apple.CoreServices.CarbonCore 861.39 (861.39) <5C59805C-AF39-9010-B8B5-D673C9C38538> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore

0x95b92000 - 0x95bd8ff7 libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib

0x966cb000 - 0x966cbff7 com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

0x966cc000 - 0x966cffe7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib

0x9705f000 - 0x9706bff7 libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib

0x97380000 - 0x975f1fef com.apple.Foundation 6.6.8 (751.63) <69B3441C-B196-F2AD-07F8-D8DD24E4CD8C> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x97679000 - 0x97682ff7 com.apple.DiskArbitration 2.3 (2.3) <E9C40767-DA6A-6CCB-8B00-2D5706753000> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

0x97900000 - 0x97aa7ff7 libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

Report · Feb 14, 2013

Moved to Installing Flash Player, so we can get more eyeballs with the right expertise looking at this thread.

Can you provide some clarity on:

a.) whether or not you rebooted and manually uninstalled using Chris's instructions above

and if so,

b.) what steps you took before encountering the crash?

Something is definitely wonky -- it seems like you ran the installer, it unpacked everything it needs to run in a temporary directory, then the directory went away before it could actually be used:

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'launch path not accessible'

I'm not really sure what that's about. Some of the smaller, more obscure security software packages occasionally block Flash Player installers, but I'm not aware of any active problems at the moment. Just including it here in case it might ring a bell for you.

Report · Feb 14, 2013

I suspect we might be running into permission issues with the temp folder. Could you also try repairing permissions on your system volume to see if that makes a difference?

http://support.apple.com/kb/ht1452

Report · Feb 14, 2013

alright repairing permissions for all disks and hard drives.should i post the logs & history of the disk utility? i have it copied just incase.

Report · Feb 14, 2013

ok i just finished repair permissions... umm it didn't actually repair much... when i tried installing it stopped up to 21% usually it stops at 3% or under. should i also try putting the mac osx installation disk to revert the computer to its factory settings?

Report · Feb 14, 2013

Before you take that step, would you be willing to do a quick desktop sharing session with me so I can try a couple things on your system? If this works for you, please send email to ccampbel@adobe.com.

Thanks,

Chris

Report · Feb 14, 2013

more bad news, after repairing permissions, i cannot see any videos on youtube but im able to hear them same goes for games.... this is very odd also i had to change my screen name for some reason!?!? its not director142 anymore...

Report · Feb 15, 2013

GOOD NEWS i finally managed to install flash player!!!:D im so happy now i didn't had to restart everything to my factory settings. i had to repair permissions on my disk and re-install snow leopard. so it was indeed a permission problem thanks for all the help guys and keep up the good work!

Report · Feb 15, 2013

would someone care to put this forum as a solved issue because i cannot access the forum since i had to change my screen name to something else. thank you

Report · Feb 15, 2013

Will do and thanks for letting us know! Sorry you had to go through all of that but it sounds like it was probably worth while.

Chris

Report · Feb 14, 2013

if you mean by restarting and shutting down my computer i already did that it didn't solve the problem

the steps i took to encounter the crash is simple, every time i try to install flash player it does't work and gives me an installation failed error. therefore i cannot get flash player on firefox.

Adobe Community

Flashplayer 11.6 installation problems

1 Correct answer