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Flash Player will not install

New Here ,
Feb 17, 2013 Feb 17, 2013

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I am helping a friend with her new Dell Latitude E6410 recently purchased  refurbished laptop.  It runs Windows 7, now updated to sp1 and all current updates.   Also using IE9. All of my attempts to install Adobe Flash Player and Adobe Reader have failed.  IE9 ActiveX filtering is disabled, trusted sites = medium, firewall is off, Microsoft Security Essentials is off, I am using the Admin account.  The download works OK to Desktop, but when I run the exe, the setup icon disappears from Desktop and nothing else happens.  No error message, no Flash Player and no Reader.  Tried several times.  Finally installed Foxit for Reader.  Downloaded Chrome and it seems to come with its version of Flash.

Question:  How do I get Adobe Flash and Reader install for IE and the rest of the computer.

Thanks,

Mike t in VA

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correct answers 1 Correct answer

LEGEND , Feb 17, 2013 Feb 17, 2013

Flash Player: download and run the offline installer(s) from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_header

Adobe Reader: download and run the offline installer from http://get.adobe.com/reader/enterprise/

Regarding Foxit Reader: this particular software will try to trick you into installing spyware (Ask toolbar).

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Community Expert ,
Feb 17, 2013 Feb 17, 2013

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for flash player: http://forums.adobe.com/thread/928315

for acrobat: (run the cleaner first): http://labs.adobe.com/downloads/acrobatcleaner.html

then restart your computer and before doing anything else, install: http://get.adobe.com/reader/

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LEGEND ,
Feb 17, 2013 Feb 17, 2013

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Flash Player: download and run the offline installer(s) from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_hea...

Adobe Reader: download and run the offline installer from http://get.adobe.com/reader/enterprise/

Regarding Foxit Reader: this particular software will try to trick you into installing spyware (Ask toolbar).

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New Here ,
Feb 18, 2013 Feb 18, 2013

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Worked great.  Thx.

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