Re: Adobe Muse - trial version?

Branched from Creative Cloud forum post http://forums.adobe.com/message/5078296#5078296 to the Muse forum. They will be able to help you here.

First try to clear any cache for Adobe Muse and see if that helps. Follow the steps below -

Quit any Adobe application and delete OOBE and MBLStore folders from the following location:

Mac OS: ~/Library/Application Support/Adobe

Windows XP: %userprofile%\Local Settings\Application Data\Adobe

Windows 7: %localappdata%\Adobe

Delete AdobeMuse folder from the following location:

Mac OS: ~/Library/Preferences

Windows XP:  %appdata%

Windows 7: %appdata%

*******************************************************

*******************************************************

If the above doesn't help, uninstall any copy/version of Adobe Muse already installed by following the steps detailed in Uninstall Adobe Muse article - http://helpx.adobe.com/muse/kb/uninstall-muse.html

To clear any remnants, delete Adobe Muse folder found in

Mac OS:          /Applications

Windows XP:               %programfiles% on 32 bit and %programfiles(x86)% on 64 bit

Windows 7:          %programfiles% on 32 bit and %programfiles(x86)% on 64 bit

Then download the latest version of Adobe Muse from -

Mac: http://www.adobe.com/go/muse_latest_mac

Win: http://www.adobe.com/go/muse_latest_win

Install using the fresh installer downloaded from the links above.

Also install the latest version of Adobe AIR from http://get.adobe.com/air

If this still doesn't resolve the problem for you, please contact Muse Live chat help by visiting http://helpx.adobe.com/contact.html and selecting Adobe Muse from the product dropdown; then select anything random and look for the I still need help button.

Thanks,

Vinayak

When you launch Muse and get the Sign as Subscriber or Start as Trial window, what error do you get on clicking on any of the options? A screenshot of the error message would be helpful! Also, if following the above steps does not resolve the problem for you, please contact Muse Live Chat help by visiting http://helpx.adobe.com/contact.html and selecting Adobe Muse from the product dropdown; then select anything random and look for the I still need help button.

THANK you, this helped me out. I erased everything regarding Muse on my Mac, downloaded the file you provided and installed it. Now Muse is up and running again.

Though I appreciate this article for help and support, it doesn't work for me either.  I've tried multiple times to install both the Muse application and the Adobe Application Manager yet I get an error screen that I need to connect to the internet (it is connected to high speed internet). The only solution I can think of at this point is to completely start over and take my Macs into Apple to have the OS reinstalled.  This is EXTREMELY inconvenient where I have multiple deadlines.  Please can Adobe look at fixing the bugs with the subscription and logins?  I understand that it is necessary to check that a user has an active subscription, but there needs to be a better way.  It's only an issue with Adobe Muse, the rest of the Suite works fine.

well I have spent two days now trying to get muse to load. it just sits on the splash screen and nothing else. i have to reboot to get rid of the logo.....I have tried everything uninstalling it all (and air) and rebooting and reinstalling and uninstalling and taking the virus checker off and uninstalling and re installing......nothing. tried support and they said ring back in 12 hours. I said " I will be in bed asleep then" very helpful.

Come on Adobe, if you going to make software, make some that bloody works! and support what you make. VERY VERY FRUSTRATED!

Same problem here. Migrated from one Mac to another, all programs stopped working (false alert on too many users on my CC account), then solve this problem with the help from Adobe support (instead of English International I had set my preferences on English US and everything falled apart). I re-installed it in different ways, did all the tricks people suggested and it still gives me ActionScript error.. I would really love to learn Muse but... I have to find alternative software. Fortunatelly there are some already..

I had the same issue. Meticulously followed the steps to cleanly remove Muse and reinstall it. But still the issue persisted. All I could do is use the adobe air installer and the muse installer in the links on a Win XP PC and it worked like a breeze. I don't know what went wrong here in my PC. I guess I will have to uninstall the entire CC Suite and clean the temp and reinstall it. If that help, I'd post the same in this form. But atleast Vinay's tip off did give me a stream of hope.

But still the Adobe team need to look into this.

Thanks