11.6 Flash player MSI install error - Network Resource Unavailable

[ymcasysop]

Using the MSI installer, I am unable to install the 11.6.602.168 non-IE plugin for Windows. (I'm running a network with a mix of Vista SP2, Windows 7 SP1  32-bit, and Windows 7 SP1 64-bit). This particular workstation is running Windows 7 SP1 32-bit.

Normally, I distributed the flash player MSI via GPO on our domain, but since it was failing, I ran it manually. However, this dialgo box appears:

The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package 'adobe flash 11.3.300.271 (non-IE).msi' in the box below.

If I try to use the 11.6 MSI file as the installation package, but it asn't recognized. I downloaded the zip archive of flash 11.3.300.271 and tried supplying that version's MSI file, but that too was unsuccessful.

Here is the sequence of events that led up to this issue:

1) Flash player 11.5.502.149 ActiveX and plugin versions were happily installed (distributed via GPO).

2) I deployed the MSI files for version 11.5.502.149. This resulted in installation errors:

Error 2753.The File 'InstallAX.exe' is not marked for installation.

Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

3) I ran the uninstall_flash_player.exe utility, which removed all versions of flash. No versions of flash were listed under "programs and features" in the control panel.

3) I distributed the MSI files for 11.6.602.168 via GPO. The ActiveX version installed properly. The plugin version did not.

4) I ran the uninstaller again.

5) I attempted to install the the 11.6.602.168 plugin version with msiexec and created a log file for the installation.

6) I attempted to run the MSI file manually, but encountered the "network resource unavailable" dialog.

What can I do next to fix this?

install.log

=== Logging started: 2/20/2013  13:25:24 === Action start 13:25:24: INSTALL. Action start 13:25:24: ISSetAllUsers. InstallShield 13:25:25: Begin SetAllUsers() InstallShield 13:25:25: Getting records from Upgrade table InstallShield 13:25:25: UpgradeCode: {D85A1A59-DC52-4D13-9445-EF3F379D4DB5} MinVersion: 6.0.47.0 MaxVersion: 11.6.602.168 Language:  Attributes: 769 InstallShield 13:25:25: Checking related product {05AADFE6-43D6-4c7c-9433-5F6EF02BF44F} InstallShield 13:25:25:  Adobe Flash Player 11 Plugin {05AADFE6-43D6-4c7c-9433- 5F6EF02BF44F} 1033   ***Related*** InstallShield 13:25:25: ALLUSERS of related product {05AADFE6-43D6-4c7c-9433-5F6EF02BF44F} is = 1 InstallShield 13:25:25: End SetAllUsers() Action ended 13:25:25: ISSetAllUsers. Return value 1. Action start 13:25:25: AppSearch. Action ended 13:25:25: AppSearch. Return value 0. Action start 13:25:25: LaunchConditions. Action ended 13:25:25: LaunchConditions. Return value 1. Action start 13:25:25: FindRelatedProducts. Action ended 13:25:25: FindRelatedProducts. Return value 1. Action start 13:25:25: ValidateProductID. Action ended 13:25:25: ValidateProductID. Return value 1. Action start 13:25:25: CostInitialize. Action ended 13:25:25: CostInitialize. Return value 1. Action start 13:25:25: FileCost. Action ended 13:25:25: FileCost. Return value 1. Action start 13:25:25: IsolateComponents. Action ended 13:25:25: IsolateComponents. Return value 0. Action start 13:25:25: CostFinalize. Action ended 13:25:25: CostFinalize. Return value 1. Action start 13:25:25: SetARPINSTALLLOCATION. Action ended 13:25:25: SetARPINSTALLLOCATION. Return value 1. Action start 13:25:25: SetODBCFolders. Action ended 13:25:25: SetODBCFolders. Return value 0. Action start 13:25:25: MigrateFeatureStates. Action ended 13:25:25: MigrateFeatureStates. Return value 1. Action start 13:25:25: InstallValidate. Action ended 13:25:25: InstallValidate. Return value 1. Action start 13:25:25: RemoveExistingProducts. CustomAction  returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox) Error 1714.The older version of Adobe Flash Player 11 Plugin cannot be removed.  Contact your technical support group.  System Error 1612. MSI (s) (EC:14) [13:25:25:113]: Product: Adobe Flash Player 11 Plugin -- Error 1714.The older version of Adobe Flash Player 11 Plugin cannot be removed.  Contact your technical support group.  System Error 1612. Action ended 13:25:25: RemoveExistingProducts. Return value 3. Action ended 13:25:25: INSTALL. Return value 3. Property(S): DiskPrompt = [1] Property(S): UpgradeCode = {D85A1A59-DC52-4D13-9445-EF3F379D4DB5} Property(S): ProductCode = {B7CCFDCA-D172-4477-91CC-91B726F64A1F} Property(S): VersionNT = 601 Property(S): TARGETDIR = C:\ Property(S): ALLUSERSPROFILE = C:\ Property(S): CommonFilesFolder = C:\Program Files\Common Files\ Property(S): MACROMED = C:\Windows\system32\Macromed\ Property(S): FLASH = C:\Windows\system32\Macromed\Flash\ Property(S): PrimaryVolumeSpaceRemaining = 0 Property(S): PrimaryVolumeSpaceRequired = 0 Property(S): PrimaryVolumeSpaceAvailable = 0 Property(S): INSTALLDIR = C:\Windows\system32\Macromed\Flash\ Property(S): ISCommonFilesFolder = C:\Program Files\Common Files\InstallShield\ Property(S): ISUpdateServiceFolder = C:\Program Files\Common Files\InstallShield \UpdateService\ Property(S): OutOfNoRbDiskSpace = 0 Property(S): OutOfDiskSpace = 0 Property(S): SystemFolder = C:\Windows\system32\ Property(S): TempFolder = C:\Users\ADMINI~1\AppData\Local\Temp\ Property(S): USERPROFILE = C:\ Property(S): CostingComplete = 1 Property(S): ROOTDRIVE = C:\ Property(S): MIGRATE = {05AADFE6-43D6-4c7c-9433-5F6EF02BF44F} Property(S): IS_MAJOR_UPGRADE = Yes Property(S): ACTION = INSTALL Property(S): UILevel = 2 Property(S): OriginalDatabase = Z:\installers\Adobe Flash\Flash Player 11.6.602.168 (non- IE).msi Property(S): DATABASE = C:\Windows\Installer\30567f.msi Property(S): Privileged = 1 Property(S): MsiRunningElevated = 1 Property(S): RedirectedDllSupport = 2 Property(S): MsiWin32AssemblySupport = 6.1.7601.17514 Property(S): MsiNetAssemblySupport = 4.0.30319.1 Property(S): ISCHECKFORPRODUCTUPDATES = 1 Property(S): ApplicationUsers = AllUsers Property(S): AgreeToLicense = No Property(S): _IsMaintenance = Change Property(S): RestartManagerOption = CloseRestart Property(S): IS_SQLSERVER_USERNAME = sa Property(S): IS_SQLSERVER_AUTHENTICATION = 0 Property(S): SetupType = Typical Property(S): _IsSetupTypeMin = Typical Property(S): Display_IsBitmapDlg = 1 Property(S): ProductName = Adobe Flash Player 11 Plugin Property(S): ALLUSERS = 1 Property(S): ARPHELPLINK = http://www.adobe.com/go/flashplayer_support/ Property(S): ARPNOMODIFY = 1 Property(S): ARPPRODUCTICON = ARPPRODUCTICON.exe Property(S): ARPURLINFOABOUT = http://www.adobe.com Property(S): Date = 2/20/2013 Property(S): ARPURLUPDATEINFO = http://www.adobe.com/go/getflashplayer Property(S): DWUSINTERVAL = 30 Property(S): DWUSLINK = CECCA75FE9CBA098D9ACE02FFEDB978FBEECA78F69BBE0B8CE8BA7CFE97CF0AFCEBCE08FD9AC Property(S): DefaultUIFont = Tahoma8 Property(S): DialogCaption = InstallShield for Windows Installer Property(S): DisplayNameCustom = Custom Property(S): DisplayNameMinimal = Minimal Property(S): DisplayNameTypical = Typical Property(S): ErrorDialog = SetupError Property(S): INSTALLLEVEL = 100 Property(S): ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine.  If available, please run ISScript.msi, or contact your support personnel for further assistance. Property(S): ISVROOT_PORT_NO = 0 Property(S): IS_COMPLUS_PROGRESSTEXT_COST = Costing COM+ application: [1] Property(S): IS_COMPLUS_PROGRESSTEXT_INSTALL = Installing COM+ application: [1] Property(S): IS_COMPLUS_PROGRESSTEXT_UNINSTALL = Uninstalling COM+ application: [1] Property(S): IS_PROGMSG_XML_COSTING = Costing XML files... Property(S): IS_PROGMSG_XML_CREATE_FILE = Creating XML file %s... Property(S): IS_PROGMSG_XML_FILES = Performing XML file changes... Property(S): IS_PROGMSG_XML_REMOVE_FILE = Removing XML file %s... Property(S): IS_PROGMSG_XML_ROLLBACK_FILES = Rolling back XML file changes... Property(S): IS_PROGMSG_XML_UPDATE_FILE = Updating XML file %s... Property(S): InstallChoice = AR Property(S): Manufacturer = Adobe Systems Incorporated Property(S): MsiLogging = voicewarmupx Property(S): NewProperty2 = 0 Property(S): NewProperty3 = 0 Property(S): PIDTemplate = 12345<###-%%%%%%%>@@@@@ Property(S): PROGMSG_IIS_CREATEAPPPOOL = Creating application pool %s Property(S): PROGMSG_IIS_CREATEAPPPOOLS = Creating application Pools... Property(S): PROGMSG_IIS_CREATEVROOT = Creating IIS virtual directory %s Property(S): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual directories... Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSION = Creating web service extension Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS = Creating web service extensions... Property(S): PROGMSG_IIS_CREATEWEBSITE = Creating IIS website %s Property(S): PROGMSG_IIS_CREATEWEBSITES = Creating IIS websites... Property(S): PROGMSG_IIS_EXTRACT = Extracting information for IIS virtual directories... Property(S): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS virtual directories... Property(S): PROGMSG_IIS_REMOVEAPPPOOL = Removing application pool Property(S): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools... Property(S): PROGMSG_IIS_REMOVESITE = Removing web site at port %d Property(S): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s Property(S): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories... Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service extension Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service extensions... Property(S): PROGMSG_IIS_REMOVEWEBSITES = Removing IIS websites... Property(S): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools... Property(S): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes... Property(S): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service extensions... Property(S): ProductID = none Property(S): ProductLanguage = 1033 Property(S): ProductVersion = 11.6.602.168 Property(S): ProgressType0 = install Property(S): ProgressType1 = Installing Property(S): ProgressType2 = installed Property(S): ProgressType3 = installs Property(S): RebootYesNo = Yes Property(S): ReinstallModeText = omus Property(S): SHOWLAUNCHPROGRAM = 0 Property(S): SecureCustomProperties = ISACTIONPROP1;SUPPORTDIR Property(S): UNINSTALLER_EXE = [SystemFolder]\Macromed\Flash\uninstall_plugin.exe Property(S): ARPINSTALLLOCATION = C:\Windows\system32\Macromed\Flash\ Property(S): Time = 13:25:25 Property(S): TTCSupport = 1 Property(S): ColorBits = 32 Property(S): TextInternalLeading = 3 Property(S): AdminUser = 1 Property(S): TextHeight = 16 Property(S): BorderSide = 1 Property(S): BorderTop = 1 Property(S): CaptionHeight = 22 Property(S): ISACTIONPROP1 = {05AADFE6-43D6-4c7c-9433-5F6EF02BF44F} Property(S): ScreenY = 768 Property(S): ScreenX = 1024 Property(S): SystemLanguageID = 1033 Property(S): ComputerName = Y-SAR-DEVBOX Property(S): UserLanguageID = 1033 Property(S): UserSID = S-1-5-21-3473049545-1941680904-1065069696-500 Property(S): LogonUser = Administrator Property(S): MsiTrueAdminUser = 1 Property(S): VirtualMemory = 10200 Property(S): PhysicalMemory = 3317 Property(S): Intel = 6 Property(S): ShellAdvtSupport = 1 Property(S): OLEAdvtSupport = 1 Property(S): GPTSupport = 1 Property(S): FontsFolder = C:\Windows\Fonts\ Property(S): COMPANYNAME = (edited) Property(S): USERNAME = (edited) Property(S): DesktopFolder = C:\Users\Public\Desktop\ Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\ Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\ Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs \Administrative Tools\ Property(S): MyPicturesFolder = C:\Users\administrator\Pictures\ Property(S): LocalAppDataFolder = C:\Users\administrator\AppData\Local\ Property(S): CommonAppDataFolder = C:\ProgramData\ Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\ Property(S): SendToFolder = C:\Users\administrator\AppData\Roaming\Microsoft\Windows \SendTo\ Property(S): RecentFolder = C:\Users\administrator\AppData\Roaming\Microsoft\Windows \Recent\ Property(S): PrintHoodFolder = C:\Users\administrator\AppData\Roaming\Microsoft\Windows \Printer Shortcuts\ Property(S): PersonalFolder = C:\Users\administrator\Documents\ Property(S): NetHoodFolder = C:\Users\administrator\AppData\Roaming\Microsoft\Windows \Network Shortcuts\ Property(S): FavoritesFolder = C:\Users\administrator\Favorites\ Property(S): AppDataFolder = C:\Users\administrator\AppData\Roaming\ Property(S): ProgramFilesFolder = C:\Program Files\ Property(S): RemoteAdminTS = 1 Property(S): System16Folder = C:\Windows\system\ Property(S): WindowsVolume = C:\ Property(S): WindowsFolder = C:\Windows\ Property(S): MsiNTProductType = 1 Property(S): ServicePackLevelMinor = 0 Property(S): ServicePackLevel = 1 Property(S): WindowsBuild = 7601 Property(S): VersionMsi = 5.00 Property(S): VersionDatabase = 110 Property(S): MsiSystemRebootPending = 1 Property(S): CLIENTPROCESSID = 4664 Property(S): CLIENTUILEVEL = 3 Property(S): CURRENTDIRECTORY = Z:\installers\Adobe Flash Property(S): PackagecodeChanging = 1 Property(S): ProductState = -1 Property(S): PackageCode = {4B9D1252-F23A-4A3C-B5C8-652C1BF2A345} Property(S): MsiLogFileLocation = Z:\installers\Adobe Flash\install.log === Logging stopped: 2/20/2013  13:25:25 === MSI (s) (EC:14) [13:25:25:175]: Windows Installer installed the product. Product Name: Adobe Flash Player 11 Plugin. Product Version: 11.6.602.168. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.

[Guest]

Hi

I get the same error and it appears that Windows cannot remove Adobe Flash Player properly at times (even though it does not appear in list in Programs and Features)..

I managed to remove it by installing the Microsoft Clean Up Utility and successfully install the 11.6 afterwards. DL link: http://download1us.softpedia.com/dl/005a063607c61faa6726e16580bc59ef/51273bf8/100018442/software/sec...

However, this does me no good in my enterprise environment, as installing MCUU on all clients and then removing Flash this way is just not acceptable as a solution.

At least I hope this is of some use to you.

Regards,

Martin

[ymcasysop]

I ended up going a similar route--I used Microsoft's Fix It tool

http://support.microsoft.com/mats/Program_Install_and_Uninstall/?wa=wsignin1.0

But like you, not a great way to solve the issue since I have to install and run it individually on each workstation. *sigh*

[JVENGLEY]

We are receiving the same issue now when deploying the .MSI from Adobe via SCCM 2012 to over 1000 machines. 

Error received is:  Error 2753.The File 'InstallAX.exe' is not marked for installation.

With the previous version deployed, which was 11.5.502.146, we had no issue pushing the MSI to the same machines.  These machines had 11.5.502.110 before pushing 11.5.502.146 on them.  No issues pushing. 

Wanting to see if there is any insight as to why this happens with the Vendor provided MSI from adobe and not the EXE file provided.

[ymcasysop]

Did you happen deploy 11.5.502.149?

I've been suspecting an issue with either the installers for that version, or the ones for 11.6.602.168.

11.6.602.171 didn't seem to give me any problems.

[JVENGLEY]

The last version we deployed was 11.5.502.110, and we now tried to deploy 11.6.602.171.

[ymcasysop]

Are you still getting the errors when you attempt to deploy 11.6.602.171?

If so, unless adobe has an actual fix, the only thing I found that worked was to use the Microsoft Fix It tool. It takes about 5-10 minutes per workstation. In your case, that's a lot of man hours.

However, I did stumble across something else that *might* be a possible scripted solution: http://serverfault.com/questions/483437/is-msizap-still-useful-or-is-it-obsolete

You will have to grab the product IDs from the Flash MSI files for the versions of flash you want to remove (using Orca, it's under Property > Product ID). I suspect that the use of msizap is questionable since it's been depreciated, but I didn't have the opportunity to actually test this solution.

[JVENGLEY]

The problem with the Microsoft Fix-It tool is that we have to either remote in and fix or physically have someone out to touch each machine.(1000+ workstations)  This is not an option. This type of issue reoccurs with Adobe flash player more often than it should.  With educational software that relies on Flash Player, it is something that affects many users, not just in a K-12 environment, but in other corporate environments as well. 

We are currently trying to push out the EXE of 11.6.602.171 to relieve this issue.  Hopefully this will work as it has on a few machines in our test environment.

[chris.campbell]

The error "...is not marked for installation" should have been fixed for msi installers greater than 11.5.  Its possible, if you had an older install, that this would still need to be cleaned up.  However, if you had a clean machine and the first install of Flash Player was 11.5, and this error appeared when updating 11.6 then we might have a problem.  I'd recommend opening a new bug report at bugbase.adobe.com.  Please include your msi and flash player install logs.  Once added, please post back with the bug URL so that others effected can add their comments and votes.

Thanks,

Chris

[JVENGLEY]

I have put in a bug report.   3513848

I have attached the MSI in a Zip file and put the contents of my install file in the Notes section.

[chris.campbell]

Thank you.  I'd like to encourage everyone encountering this issue to take a minute and leave a comment/vote on jvengley's bug.

https://bugbase.adobe.com/index.cfm?event=bug&id=3513848

[JVENGLEY]

Looks like the same sort of issue with Shockwave 12 as well. 

Going to start a new thread on this as well.