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please help?

New Here ,
Feb 18, 2013 Feb 18, 2013

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i have uninstalled and installed flash player 11 on my macbook air like 4 times and still cant get it to work, cant watch any videos online or listen to pandora. i need help with this issue. i am using the latest version of safari also.  it says plug in blocked where video should be.

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correct answers 1 Correct answer

Adobe Employee , Feb 25, 2013 Feb 25, 2013

There should definitely be files in your /Library/Internet Plug-ins/ folder.  Please make sure you are checking at the root of your hard drive and not in your user folder.

When in Finder, press the Command + Shift + G key combination.  This should bring up the "Go to the folder" dialog.  Enter "/Library/Internet Plug-ins/".  Do you see Flash Player.plugin listed (or any other file with the word "flash" in it?)

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Adobe Employee ,
Feb 19, 2013 Feb 19, 2013

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Do you see Flash Player related files in in the Library > Internet Plug-in folder?

If No, your installation is not successful. You need to install Flash Player again.

If yes, go to Safari > Preferences.

In the Security tab, select Enable Plugins and Enable JavaScript.

Thanks,

Sunil

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New Here ,
Feb 22, 2013 Feb 22, 2013

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i checked in libary> internet plug-in folder and nothing is there, java and plugins are also enabled. idk what i could be doing wrong, i uninstalled and installed a fresh dl of flash player from adobe website. thank you sooo much for your help im completely puzzled by this!

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New Here ,
Feb 22, 2013 Feb 22, 2013

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when i go on youtube to watch a video it says blocked plugin so when i click on it it says this " The version of “Adobe Flash Player” on your system does not include the latest security updates and has been blocked. To continue using “Adobe Flash Player”, download an updated version from Adobe’s website." i didnt download from youtubes link to adobe, i went to adobe's actual website. i have tried everything i know how to do with this issue, i just recently switched over to mac from windows, am i doing something wrong? it says installation complete once i install but no items are in the internet plugin folder.

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Adobe Employee ,
Feb 25, 2013 Feb 25, 2013

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There should definitely be files in your /Library/Internet Plug-ins/ folder.  Please make sure you are checking at the root of your hard drive and not in your user folder.

When in Finder, press the Command + Shift + G key combination.  This should bring up the "Go to the folder" dialog.  Enter "/Library/Internet Plug-ins/".  Do you see Flash Player.plugin listed (or any other file with the word "flash" in it?)

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New Here ,
Feb 25, 2013 Feb 25, 2013

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thank you for your help, i just got it straightened out i had to uninstall a previous version and install the latest release. i was looking in user folder not root folder. i switched from windows to mac about a month ago and im just getting used to it.

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Adobe Employee ,
Feb 25, 2013 Feb 25, 2013

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Great to hear you got it sorted out!

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