Yes, that's right. Adobe provides free support for product installation. To make use of this all you need to is reach out to cf.install@adobe.com with your installation issue.
If you also face any issue with the updates that we release, you can reach out to this email alias for support.
Note, support is limited to product installation only and installation does not include network installations, silent installs to a network environment, database configuration, clustering, distributed set-up of servers, or any other similar set-up or activities.
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