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cannnot install Flash Player 11

New Here ,
Feb 27, 2013 Feb 27, 2013

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I get access to virtually all contetns everywhere with my Flash 10 (Firefox, Windows 7), except that I have to click every time on the "activate plugins" red button in the left corner of the Firefox address line, but one particular site asks specifically to install Flash 11 and does not let me in otherwise.

I'm installing it again and again, not getting any error messages, and ending on the Adobe Web-page saying that the installation was successful (I can actually see Flash 11 among my installed programs), yet no site then believes that I have any Flash installed, all suggesting that I "get Adobe Flash Player" (not even the red button appears in the addres bar to help me out).

Strangely, once, after 1.5 hrs of re-installing, I began getting access with my Flash 11 to all sites. Yet this was gone after rebooting, so I'm back to square one.

Thanks for any help.

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New Here ,
Feb 28, 2013 Feb 28, 2013

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I've just  tried it with Google Chrome, and it works fine !

(did not work with Internet Explorer, not only with Firefox)

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Adobe Employee ,
Feb 28, 2013 Feb 28, 2013

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For Internet Explorer, please make sure you install the Active X version of the plugin.  For Firefox, can you navigate to both "about:support" and "about:plugins" in the addressbar and paste the contents of both pages into a reply?

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New Here ,
Mar 01, 2013 Mar 01, 2013

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about:support

\\\\\\\\\\\\\\\

{

  "application": {

    "name": "Firefox",

    "version": "19.0",

    "userAgent": "Mozilla/5.0 (Windows NT 6.1; rv:19.0) Gecko/20100101 Firefox/19.0",

    "supportURL": "http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/"

  },

  "modifiedPreferences": {

    "accessibility.typeaheadfind.flashBar": 0,

    "browser.cache.disk.capacity": 358400,

    "browser.cache.disk.smart_size.first_run": false,

    "browser.cache.disk.smart_size.use_old_max": false,

    "browser.cache.disk.smart_size_cached_value": 358400,

    "browser.history_expire_days.mirror": 180,

    "browser.places.smartBookmarksVersion": 4,

    "browser.places.importBookmarksHTML": false,

    "browser.startup.homepage_override.mstone": "19.0",

    "browser.startup.homepage": "http://www.princeton.edu",

    "browser.startup.homepage_override.buildID": "20130215130331",

    "dom.max_chrome_script_run_time": 0,

    "extensions.lastAppVersion": "19.0",

    "font.internaluseonly.changed": false,

    "gfx.direct3d.prefer_10_1": true,

    "network.cookie.prefsMigrated": true,

    "places.history.expiration.transient_current_max_pages": 73651,

    "places.last_vacuum": 1331944671,

    "places.database.lastMaintenance": 1361773593,

    "plugin.disable_full_page_plugin_for_types": "application/pdf",

    "plugins.hide_infobar_for_outdated_plugin": true,

    "print.printer_Microsoft_XPS_Document_Writer.print_in_color": true,

    "print.printer_Microsoft_XPS_Document_Writer.print_orientation": 0,

    "print.printer_Microsoft_XPS_Document_Writer.print_edge_right": 0,

    "print.printer_Microsoft_XPS_Document_Writer.print_footerleft": "&PT",

    "print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top": 0,

    "print.printer_Microsoft_XPS_Document_Writer.print_margin_top": "0.5",

    "print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right": 0,

    "print.printer_Microsoft_XPS_Document_Writer.print_edge_left": 0,

    "print.printer_Microsoft_XPS_Document_Writer.print_command": "",

    "print.printer_Microsoft_XPS_Document_Writer.print_reversed": false,

    "print.printer_Microsoft_XPS_Document_Writer.print_scaling": "  1.00",

    "print.printer_Microsoft_XPS_Document_Writer.print_paper_height": " 11.00",

    "print.print_printer": "Microsoft XPS Document Writer",

    "print.printer_Microsoft_XPS_Document_Writer.print_paper_data": 1,

    "print.printer_Microsoft_XPS_Document_Writer.print_bgcolor": false,

    "print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom": 0,

    "print.printer_Microsoft_XPS_Document_Writer.print_headerleft": "&T",

    "print.printer_Microsoft_XPS_Document_Writer.print_headercenter": "",

    "print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts": false,

    "print.printer_Microsoft_XPS_Document_Writer.print_headerright": "&U",

    "print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit": true,

    "print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type": 0,

    "print.printer_Microsoft_XPS_Document_Writer.print_oddpages": true,

    "print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit": 0,

    "print.printer_Microsoft_XPS_Document_Writer.print_paper_width": "  8.50",

    "print.printer_Microsoft_XPS_Document_Writer.print_pagedelay": 500,

    "print.printer_Microsoft_XPS_Document_Writer.print_margin_left": "0.5",

    "print.printer_Microsoft_XPS_Document_Writer.print_edge_top": 0,

    "print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom": 0,

    "print.printer_Microsoft_XPS_Document_Writer.print_margin_right": "0.5",

    "print.printer_Microsoft_XPS_Document_Writer.print_footerright": "&D",

    "print.printer_Microsoft_XPS_Document_Writer.print_to_file": false,

    "print.printer_Microsoft_XPS_Document_Writer.print_bgimages": false,

    "print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom": "0.5",

    "print.printer_Microsoft_XPS_Document_Writer.print_footercenter": "",

    "print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left": 0,

    "print.printer_Microsoft_XPS_Document_Writer.print_evenpages": true,

    "privacy.sanitize.timeSpan": 2,

    "privacy.sanitize.migrateFx3Prefs": true,

    "security.warn_viewing_mixed": false

  },

  "graphics": {

    "numTotalWindows": 1,

    "numAcceleratedWindows": 1,

    "windowLayerManagerType": "Direct3D 10",

    "adapterDescription": "ATI Mobility Radeon HD 4250 Graphics   ",

    "adapterVendorID": "0x1002",

    "adapterDeviceID": "0x9712",

    "adapterRAM": "256",

    "adapterDrivers": "aticfx32 aticfx32 atiumdag atidxx32 atiumdva",

    "driverVersion": "8.743.2.2000",

    "driverDate": "8-5-2010",

    "adapterDescription2": "",

    "adapterVendorID2": "",

    "adapterDeviceID2": "",

    "adapterRAM2": "",

    "adapterDrivers2": "",

    "driverVersion2": "",

    "driverDate2": "",

    "isGPU2Active": false,

    "direct2DEnabled": true,

    "directWriteEnabled": true,

    "directWriteVersion": "6.2.9200.16492",

    "webglRenderer": "Google Inc. -- ANGLE (ATI Mobility Radeon HD 4250 Graphics   )",

    "info": {

      "AzureCanvasBackend": "direct2d",

      "AzureFallbackCanvasBackend": "cairo",

      "AzureContentBackend": "direct2d"

    }

  },

  "javaScript": {

    "incrementalGCEnabled": true

  },

  "accessibility": {

    "isActive": false,

    "forceDisabled": 0

  },

  "libraryVersions": {

    "NSPR": {

      "minVersion": "4.9.4",

      "version": "4.9.4"

    },

    "NSS": {

      "minVersion": "3.14.1.0 Basic ECC",

      "version": "3.14.1.0 Basic ECC"

    },

    "NSSUTIL": {

      "minVersion": "3.14.1.0",

      "version": "3.14.1.0"

    },

    "NSSSSL": {

      "minVersion": "3.14.1.0 Basic ECC",

      "version": "3.14.1.0 Basic ECC"

    },

    "NSSSMIME": {

      "minVersion": "3.14.1.0 Basic ECC",

      "version": "3.14.1.0 Basic ECC"

    }

  },

  "userJS": {

    "exists": false

  },

  "extensions": [

    {

      "name": "IDS_SS_NAME",

      "version": "IDS_SS_VERSION",

      "isActive": true,

      "id": "{D19CA586-DD6C-4a0a-96F8-14644F340D60}"

    },

    {

      "name": "McAfee SiteAdvisor",

      "version": "3.3",

      "isActive": false,

      "id": "{B7082FAA-CB62-4872-9106-E42DD88EDE45}"

    }

  ]

}

\\\\\\\\\\\\\\\\\\\

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New Here ,
Mar 01, 2013 Mar 01, 2013

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about:plugins

\\\\\\\\\\\\\\\\\\\\

Enabled plugins

Find more information about browser plugins at mozilla.org.

Find updates for installed plugins at mozilla.com/plugincheck.

Help for installing plugins is available from plugindoc.mozdev.org.


Java Deployment Toolkit 7.0.150.3

File: npDeployJava1.dll
Version: 10.15.2.3
NPRuntime Script Plug-in Library for Java(TM) Deploy
application/java-deployment-toolkit

iTunes Application Detector

File: npitunes.dll
Version: 1.0.1.1
iTunes Detector Plug-in
application/itunes-pluginThis plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.

Google Talk Plugin Video Accelerator

File: npgtpo3dautoplugin.dll
Version: 0.1.44.23
Google Talk Plugin Video Accelerator version:0.1.44.23
application/vnd.gtpo3d.auto

Google Talk Plugin Video Renderer

File: npo1d.dll
Version: 3.14.17.11865
Version 3.14.17.11865
application/o1dGoogle Talk Plugin Video Renderero1d

Google Talk Plugin

File: npgoogletalk.dll
Version: 3.14.17.11865
Version 3.14.17.11865
application/googletalkGoogle voice and video chatgoogletalk

Google Update

File: npGoogleUpdate3.dll
Version: 1.3.21.135
Google Update
application/x-vnd.google.update3webcontrol.3

application/x-vnd.google.oneclickctrl.9

Adobe Acrobat

File: nppdf32.dll
Version: 10.1.6.1
Adobe PDF Plug-In For Firefox and Netscape 10.1.6
application/pdfAcrobat Portable Document Formatpdf
application/vnd.adobe.pdfxmlAdobe PDF in XML Formatpdfxml
application/vnd.adobe.x-marsAdobe PDF in XML Formatmars
application/vnd.fdfAcrobat Forms Data Formatfdf
application/vnd.adobe.xfdfXML Version of Acrobat Forms Data Formatxfdf
application/vnd.adobe.xdp+xml Acrobat XML Data Packagexdp
application/vnd.adobe.xfd+xmlAdobe FormFlow99 Data Filexfd

Adobe Acrobat

File: nppdf32.dll
Version: 10.1.6.1
Adobe PDF Plug-In For Firefox and Netscape 10.1.6
application/pdfAcrobat Portable Document Formatpdf
application/vnd.adobe.pdfxmlAdobe PDF in XML Formatpdfxml
application/vnd.adobe.x-marsAdobe PDF in XML Formatmars
application/vnd.fdfAcrobat Forms Data Formatfdf
application/vnd.adobe.xfdfXML Version of Acrobat Forms Data Formatxfdf
application/vnd.adobe.xdp+xml Acrobat XML Data Packagexdp
application/vnd.adobe.xfd+xmlAdobe FormFlow99 Data Filexfd

Adobe Acrobat

File: nppdf32.dll
Version: 10.1.6.1
Adobe PDF Plug-In For Firefox and Netscape 10.1.6
application/pdfAcrobat Portable Document Formatpdf
application/vnd.adobe.pdfxmlAdobe PDF in XML Formatpdfxml
application/vnd.adobe.x-marsAdobe PDF in XML Formatmars
application/vnd.fdfAcrobat Forms Data Formatfdf
application/vnd.adobe.xfdfXML Version of Acrobat Forms Data Formatxfdf
application/vnd.adobe.xdp+xml Acrobat XML Data Packagexdp
application/vnd.adobe.xfd+xmlAdobe FormFlow99 Data Filexfd

Google Update

File: npGoogleUpdate3.dll
Version: 1.3.21.135
Google Update
application/x-vnd.google.update3webcontrol.3

application/x-vnd.google.oneclickctrl.9

QuickTime Plug-in 7.7.3

File: npqtplugin7.dll
Version: 7.7.3.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
image/tiffTIFF imagetif,tiff
image/x-tiffTIFF imagetif,tiff
image/jp2JPEG2000 imagejp2
image/jpeg2000JPEG2000 imagejp2
image/jpeg2000-imageJPEG2000 imagejp2
image/x-jpeg2000-imageJPEG2000 imagejp2

QuickTime Plug-in 7.7.3

File: npqtplugin7.dll
Version: 7.7.3.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
image/tiffTIFF imagetif,tiff
image/x-tiffTIFF imagetif,tiff
image/jp2JPEG2000 imagejp2
image/jpeg2000JPEG2000 imagejp2
image/jpeg2000-imageJPEG2000 imagejp2
image/x-jpeg2000-imageJPEG2000 imagejp2

QuickTime Plug-in 7.7.3

File: npqtplugin6.dll
Version: 7.7.3.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
video/x-m4vVideom4v
image/x-macpaintMacPaint imagepntg,pnt,mac
image/pictPICT imagepict,pic,pct
image/x-pictPICT imagepict,pic,pct
image/pngPNG imagepng
image/x-pngPNG imagepng
image/x-quicktimeQuickTime imageqtif,qti
image/x-sgiSGI imagesgi,rgb
image/x-targaTGA imagetarga,tga

QuickTime Plug-in 7.7.3

File: npqtplugin6.dll
Version: 7.7.3.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
video/x-m4vVideom4v
image/x-macpaintMacPaint imagepntg,pnt,mac
image/pictPICT imagepict,pic,pct
image/x-pictPICT imagepict,pic,pct
image/pngPNG imagepng
image/x-pngPNG imagepng
image/x-quicktimeQuickTime imageqtif,qti
image/x-sgiSGI imagesgi,rgb
image/x-targaTGA imagetarga,tga

QuickTime Plug-in 7.7.3

File: npqtplugin5.dll
Version: 7.7.3.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
audio/3gpp3GPP media3gp,3gpp
video/3gpp23GPP2 media3g2,3gp2
audio/3gpp23GPP2 media3g2,3gp2
video/sd-videoSD videosdv
application/x-mpegAMC mediaamc
video/mp4MPEG-4 mediamp4
audio/mp4MPEG-4 mediamp4
audio/x-m4aAAC audiom4a
audio/x-m4pAAC audiom4p
audio/x-m4bAAC audio bookm4b

QuickTime Plug-in 7.7.3

File: npqtplugin5.dll
Version: 7.7.3.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
audio/3gpp3GPP media3gp,3gpp
video/3gpp23GPP2 media3g2,3gp2
audio/3gpp23GPP2 media3g2,3gp2
video/sd-videoSD videosdv
application/x-mpegAMC mediaamc
video/mp4MPEG-4 mediamp4
audio/mp4MPEG-4 mediamp4
audio/x-m4aAAC audiom4a
audio/x-m4pAAC audiom4p
audio/x-m4bAAC audio bookm4b

QuickTime Plug-in 7.7.3

File: npqtplugin4.dll
Version: 7.7.3.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
video/mpegMPEG mediampeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
audio/mpegMPEG audiompeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a
audio/x-mpegMPEG audiompeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a
video/3gpp3GPP media3gp,3gpp

QuickTime Plug-in 7.7.3

File: npqtplugin4.dll
Version: 7.7.3.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
video/mpegMPEG mediampeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
audio/mpegMPEG audiompeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a
audio/x-mpegMPEG audiompeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a
video/3gpp3GPP media3gp,3gpp

QuickTime Plug-in 7.7.3

File: npqtplugin3.dll
Version: 7.7.3.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
audio/x-gsmGSM audiogsm
audio/AMRAMR audioAMR
audio/aacAAC audioaac,adts
audio/x-aacAAC audioaac,adts
audio/x-cafCAF audiocaf
audio/ac3AC3 audioac3
audio/x-ac3AC3 audioac3
video/x-mpegMPEG mediampeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa

QuickTime Plug-in 7.7.3

File: npqtplugin3.dll
Version: 7.7.3.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
audio/x-gsmGSM audiogsm
audio/AMRAMR audioAMR
audio/aacAAC audioaac,adts
audio/x-aacAAC audioaac,adts
audio/x-cafCAF audiocaf
audio/ac3AC3 audioac3
audio/x-ac3AC3 audioac3
video/x-mpegMPEG mediampeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa

QuickTime Plug-in 7.7.3

File: npqtplugin2.dll
Version: 7.7.3.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
audio/aiffAIFF audioaiff,aif,aifc,cdda
audio/x-aiffAIFF audioaiff,aif,aifc,cdda
audio/basicuLaw/AU audioau,snd,ulw
audio/midMIDImid,midi,smf,kar
audio/x-midiMIDImid,midi,smf,kar
audio/midiMIDImid,midi,smf,kar
audio/vnd.qcelpQUALCOMM PureVoice audioqcp

QuickTime Plug-in 7.7.3

File: npqtplugin2.dll
Version: 7.7.3.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
audio/aiffAIFF audioaiff,aif,aifc,cdda
audio/x-aiffAIFF audioaiff,aif,aifc,cdda
audio/basicuLaw/AU audioau,snd,ulw
audio/midMIDImid,midi,smf,kar
audio/x-midiMIDImid,midi,smf,kar
audio/midiMIDImid,midi,smf,kar
audio/vnd.qcelpQUALCOMM PureVoice audioqcp

QuickTime Plug-in 7.7.3

File: npqtplugin.dll
Version: 7.7.3.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
application/sdpSDP stream descriptorsdp
application/x-sdpSDP stream descriptorsdp
application/x-rtspRTSP stream descriptorrtsp,rts
video/quicktimeQuickTime Moviemov,qt,mqv
video/flcAutoDesk Animatorflc,fli,cel
audio/x-wavWAVE audiowav,bwf
audio/wavWAVE audiowav,bwf

QuickTime Plug-in 7.7.3

File: npqtplugin.dll
Version: 7.7.3.0
The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
application/sdpSDP stream descriptorsdp
application/x-sdpSDP stream descriptorsdp
application/x-rtspRTSP stream descriptorrtsp,rts
video/quicktimeQuickTime Moviemov,qt,mqv
video/flcAutoDesk Animatorflc,fli,cel
audio/x-wavWAVE audiowav,bwf
audio/wavWAVE audiowav,bwf

Silverlight Plug-In

File: npctrl.dll
Version: 5.1.10411.0
5.1.10411.0
application/x-silverlightnpctrlscr
application/x-silverlight-2

2007 Microsoft Office system

File: NPOFF12.DLL
Version: 12.0.4518.1014
Office Plugin for Netscape Navigator
application/x-msoffice1212.0.4518.1014*

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New Here ,
Mar 01, 2013 Mar 01, 2013

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<a  href='http://ox-d.adobe.com/w/1.0/rc?cs=4fa83c045a39f&cb=INSERT_RANDOM_NUMBER_HERE' ><img src='http://ox-d.adobe.com/w/1.0/ai?auid=216719&cs=4fa83c045a39f&cb=INSERT_RANDOM_NUMBER_HERE' border='0' alt=''></a>

   

 

Adobe Flash Player

Installation successful

You are now running Adobe Flash Player

  


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Adobe Employee ,
Mar 01, 2013 Mar 01, 2013

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Can you go into your c:\windows\syswow64\macromed\flash folder and list the contents?  Firefox isn't finding/loading flash and I'd like to verify that the files are in place.

Thanks,

Chris

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New Here ,
Mar 01, 2013 Mar 01, 2013

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LATEST

Actually, now, as I re-installed it again to do that, it works. As I mentioned, this already happened once, except that now, unlike that time, it still  works even after a rebooting.

I guess I'll wait till it stops again, as it happened that time, and then do what you said.

Thanks a lot for your help.

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