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"You do not have sufficient access to uninstall" following CF9 silent install

New Here ,
Mar 04, 2013 Mar 04, 2013

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When running a silent CF9 install I'm unable to remove the product, either through control panel or running the uninstaller directly.  The error is "You do not have sufficient access to uninstall Adobe Coldfusion 9.  Please contact your system administrator."   Coldfusion works perfectly fine after the silent install, it just cannot be cleanly removed

This is being run as a local administrator on Windows 2008 R2 SP1 in both cases, from an elevated command prompt.  If I run the installer interactively with the same settings it works as expected and can be removed without any trouble

My silent install parameters are:

INSTALLER_UI=SILENT

SILENT_LICENSE_MODE=full

SILENT_SERIAL_NUMBER=#LICENSE#

SILENT_INSTALLER_TYPE=standalone

SILENT_INSTALL_ODBC=true

SILENT_INSTALL_VERITY=true

SILENT_INSTALL_SAMPLES=false

SILENT_INSTALL_JNBRIDGE=false

SILENT_INSTALL_LDS=false

SILENT_INSTALL_FOLDER=C:/ColdFusion9

SILENT_WEBROOT_FOLDER=C:/ColdFusion9/wwwroot

SILENT_VERITY_INSTALL_FOLDER=

SILENT_ADMIN_PASSWORD=p4ssW0rD!

SILENT_FLEX_ENABLED=true

SILENT_ENABLE_RDS=false

SILENT_RDS_PASSWORD=p4ssW0rD!

I looked over the options in http://blogs.adobe.com/cfdoc/2009/10/performing_a_silent_installation_of_coldfusion_9.html but dont see anything else related to the user context on Windows.  Is there something else I'm missing, or is this a bug?

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Adobe Employee ,
Mar 05, 2013 Mar 05, 2013

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Hi,

Can you go to the cf_root/uninstall/ and launch the KillJRun.exe first. After that, run the uninstaller from the same location.

Note:- Please run both the executables in Admin mode.

In case, if that doesn't work please check the logs for errors.

Regards,

Anit Kumar

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New Here ,
Mar 05, 2013 Mar 05, 2013

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Thanks Anit,

If I kill jrun and run the uninstaller directly I get a Fatal Application Error with this message:

java.lang.IllegalArgumentException: No product for ID=2946516b-1ec5-11b2-857c-ca3f47cb95d5

          at ZeroGfq.<init>(DashoA10*..)

          at ZeroGfm.d(DashoA10*..)

          at ZeroGfm.b(DashoA10*..)

          at ZeroGfp.<init>(DashoA10*..)

          at com.zerog.ia.installer.Installer.z(DashoA10*..)

          at com.zerog.ia.installer.Installer.setMetadata(DashoA10*..)

          at com.zerog.ia.installer.InstallerMetaData.setInstaller(DashoA10*..)

          at com.zerog.ia.installer.LifeCycleManager.j(DashoA10*..)

          at com.zerog.ia.installer.LifeCycleManager.f(DashoA10*..)

          at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)

          at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)

          at com.zerog.ia.installer.Main.main(DashoA10*..)

          at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

          at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

          at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

          at java.lang.reflect.Method.invoke(Method.java:597)

          at com.zerog.lax.LAX.launch(DashoA10*..)

          at com.zerog.lax.LAX.main(DashoA10*..)

ProductID is defined in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe ColdFusion 9

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Adobe Employee ,
Mar 05, 2013 Mar 05, 2013

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Can you try the following in Command Prompt(Run As Admin) c:\Java\jdk1.7.0_10\bin java -jar cf_root/uninstall/uninstaller.jar and try to uninstall.

Regards,

Anit Kumar

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New Here ,
Mar 05, 2013 Mar 05, 2013

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Java was installed with CF9 so the paths are different, heres the result:

C:\ColdFusion9\runtime\jre\bin>java -jar \ColdFusion9\uninstall\uninstaller.jar

Failed to load Main-Class manifest attribute from

\ColdFusion9\uninstall\uninstaller.jar

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Adobe Employee ,
Mar 06, 2013 Mar 06, 2013

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Hi,

Can you try external Java, if possible and then point to the same in the above command.

Regards,

Anit Kumar

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New Here ,
Mar 07, 2013 Mar 07, 2013

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I installed a new JDK but get the same error:

C:\Program Files\Java\jdk1.7.0_17\bin>java -jar \ColdFusion9\uninstall\uninstaller.jar

no main manifest attribute, in \ColdFusion9\uninstall\uninstaller.jar

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Adobe Employee ,
Mar 07, 2013 Mar 07, 2013

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Hi,

Please try these steps

Run regedit

THIS IS IMPORTANT IN CASE SOMETHING GOES WRONG:  Make a backup of your registry hives.

Beginning at the top of the regedit tree, select the computer node

Press ctl + F or select Edit/Search from the menu to open the Find dialog box

Ensure all the checkboxes are selected (probably would work with Keys only, but I'm simply duplicating the steps I took for a successful uninstall)

Type ColdFusion in the "Find What" textbox and click Find Next.

Delete the key where ColdFusion is found somewhere in it's name and/or values.

Repeatedly click Find Next (or hit F3 if your find dialog box is closed) and repeat Step 7 for each hit.

Restart your computer

Uninstall ColdFusion

Regards,

Anit Kumar

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New Here ,
Mar 07, 2013 Mar 07, 2013

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Thanks.

That is basically what we did on our customer's server to remove CF, but its not an ideal solution and I was hoping to find a fix for the underlying problem with the uninstall exe

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