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Download Adobe Flash Player

New Here ,
Mar 04, 2013 Mar 04, 2013

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I hope someone can help me. I have tried numerous times to download the latest version of Adobe flash player without success. Every time I get an error message that says "The user does not have sufficient priveleges to install Adobe flash player".  There are no earlier versions of flash player loaded onto my computer, and I even temporarily disabled my internet security. What do I do now? This is a stand alone home computer, desktop model.

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Adobe Employee ,
Mar 04, 2013 Mar 04, 2013

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Can you please verify that you are using an administrator level account on Windows?

http://windows.microsoft.com/en-us/windows-vista/change-a-users-account-type

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New Here ,
Mar 04, 2013 Mar 04, 2013

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No, I was not using an administrator level account on Windows. My computer came with Windows Vista 7 already loaded on it and I never set up an administrator account.

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Adobe Employee ,
Mar 04, 2013 Mar 04, 2013

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You'll need to change your account to an admin level, then try installing again.

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New Here ,
Mar 04, 2013 Mar 04, 2013

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I appreciate the advice Chris, but you are talking to a 60+ year old technological dinosaur here, and I have no idea how to change my account to an admin level. I'm sure it is probably pretty straight forward, but I have no idea where to begin. Any further advice you can provide would be most appreciated. Thanks....

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Adobe Employee ,
Mar 04, 2013 Mar 04, 2013

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This page looks pretty straight forward.

http://www.ofzenandcomputing.com/zanswers/3448/

I know it says Windows 7, but it should be the same instructions for Vista.

Hope this helps,

Chris

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New Here ,
Mar 05, 2013 Mar 05, 2013

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Well I went to the website referenced in your response above, follwed the instructions, created an administrator account with a password, temporarily disabled my Trend Micro internet security (again), then tried again to download the Adobe flash player, and I get the same error message: "The user does not have sufficient priveleges to install Adobe flash player". Now what??

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Adobe Employee ,
Mar 06, 2013 Mar 06, 2013

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Can you post the contents of your flashinstall.log file?  I'd like to see what's going on.

Where do I find the Flash Player installation log on Windows?

Thanks,

Chris

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New Here ,
Mar 07, 2013 Mar 07, 2013

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Chris -- I found my FlashInstall.log file, but I do not know how to post it or attach it to this message board. Any suggestions?

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Adobe Employee ,
Mar 07, 2013 Mar 07, 2013

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Open it with notepad or your text editor of choice.  Copy it to the clipboard, then paste it (ctrl+v) to a reply in this thread.

Thanks,

Chris

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New Here ,
Mar 07, 2013 Mar 07, 2013

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Chris - here is a copy of my FlashInstall.log file, I think. At least I think it is my latest effort at installing the Flash Player. Thanks for your help, and your patience.

2013-2-27+15-44-47.333 [error] 1226 1062

=O====== M/11.6.602.171 2013-02-27+15-44-44.775 ========

0000 00000010 FlashPlayerInstaller.exe -install -iv 9

0001 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

0002 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0003 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

0004 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0005 00001036 Software\Opera Software/Last CommandLine 2

0006 00001036 Software\Opera Software/Last CommandLine 2

0007 00001036 Software\Opera Software/Plugin Path 2

0008 00001036 Software\Opera Software/Plugin Path 2

0009 00000014 C:\Windows\system32\Macromed\Flash\NPSWF32_11_6_602_171.dll

0010 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_6_602_171_Plugin.exe

0011 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch

0012 00000017 C:\Windows\system32\Macromed\Flash

0013 00000022 C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_6_602_171.exe

0014 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl

0015 00001024 C:\Windows\system32\FlashPlayerCPLApp.cpl 183

0016 00001024 C:\Windows\system32\FlashPlayerApp.exe 183

0017 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

0018 00001106

0019 00001106

0020 00001024 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

0021 00000012

=X====== M/11.6.602.171 2013-02-27+15-44-48.971 ========

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Guest
Apr 19, 2013 Apr 19, 2013

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Chris....

I am getting the same message.  I know I am in the administrator account.  I logged into the admin account on purpose because my first attempt on Chrome as a user(Admin also) and received this "the user does not have sufficient priveleges to install adobe flash player"  error message.  I tried 3 times..no luck!

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