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Need help installing latest Flash Palyer in WinXP SP3

New Here ,
Mar 05, 2013 Mar 05, 2013

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I had previous versions of Flash Player and there was no problem. I have no problem downloading and when I install the application I'm told that the installation was successful. Here is the problem:

1. I cannot find the program anywhere on my hard drive when I conduct a file/folder search.

2. My browser is Firefox v 19.1 with the following plugins and extensions:

Browser 1.6.8.0;ADBlock Plus; Do Not Track Me;IEView

3. I have Java enabled

Is there something that I am doing wrong or not doing that prevents Flash Player from effectively installing?

Would sure appreciate any suggestions or input.

Mary

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Adobe Employee ,
Mar 06, 2013 Mar 06, 2013

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Hi Mary,

Can you go to the "about:plugins" page in Firefox's address bar and past the contents into a reply?

Thanks,

Chris

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New Here ,
Mar 07, 2013 Mar 07, 2013

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Thanks for the response Chris,

Here is the contents of about:plugins:

Enabled plugins

Find more information about browser plugins at mozilla.org.

Find updates for installed plugins at mozilla.com/plugincheck.

Help for installing plugins is available from plugindoc.mozdev.org.


Shockwave Flash

File: C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_6_602_171.dll
Version: 11.6.602.171
Shockwave Flash 11.6 r602
application/x-shockwave-flashAdobe Flash movieswf
application/futuresplashFutureSplash moviespl

Foxit Reader Plugin for Mozilla

File: C:\Program Files\Foxit Software\Foxit Reader\plugins\npFoxitReaderPlugin.dll
Version: 2.2.3.111
Foxit Reader Plug-In For Firefox and Netscape
application/pdfAcrobat Portable Document Formatpdf
application/vnd.fdf

Coupons Inc., Coupon Printer Manager

File: C:\Program Files\Mozilla Firefox\plugins\npCouponPrinter.dll
Version: 4.0.2.0
Coupons, Inc. Coupon Printer DLL
application/couponsinc-printer-pluginCoupons, Inc. Gecko Print Manager
application/couponsinc-printer-plugin-v404Coupons, Inc. FireFox 3.x Print Manager

Silverlight Plug-In

File: c:\Program Files\Microsoft Silverlight\5.1.10516.0\npctrl.dll
Version: 5.1.10516.0
5.1.10516.0
application/x-silverlightnpctrlscr
application/x-silverlight-2

Foxit Reader Plugin for Mozilla

File: C:\Program Files\Mozilla Firefox\plugins\npFoxitReaderPlugin.dll
Version: 1.0.1.1117
Foxit Reader Plug-In For Firefox and Netscape
application/pdfAcrobat Portable Document Formatpdf

Windows Media Player Plug-in Dynamic Link Library

File: C:\Program Files\Windows Media Player\npdsplay.dll
Version: 3.0.2.629
Npdsplay dll
application/asxMedia Files*
video/x-ms-asf-pluginMedia Files*
application/x-mplayer2Media Files*
video/x-ms-asfMedia Filesasf,asx,*
video/x-ms-wmMedia Fileswm,*
audio/x-ms-wmaMedia Fileswma,*
audio/x-ms-waxMedia Fileswax,*
video/x-ms-wmvMedia Fileswmv,*
video/x-ms-wvxMedia Fileswvx,*

Windows Genuine Advantage

File: C:\Program Files\Mozilla Firefox\plugins\npLegitCheckPlugin.dll
Version: 1.7.69.2
1.7.0069.2
application/WGA-pluginnpLegitCheckPlugin*

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Adobe Employee ,
Mar 07, 2013 Mar 07, 2013

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Hi Mary,

Firefox reports that Flash Player (reported as Shockwave Flash) is installed at C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_6_602_171.dll.

Are you having problems viewing Flash content?  If so, try disabling your browser add-ons and try again.

Thanks,

Chris

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New Here ,
Mar 07, 2013 Mar 07, 2013

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Chris,

I found the .dll where you indicated it was located. The odd thing is that whenever I try to open a video with Flash Player a popup tells me that I need to download and install Flash Player?

I will try disabling all my plugins and extensions and search for a video using Flash Player and get back with result.

Mary

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New Here ,
Mar 11, 2013 Mar 11, 2013

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I am more confused than ever - I have disabled all active plugins and whenever a web site requires flash player I get a popup window asking me to download the latest version of Adoble Flash Player 34 bit.

I am at a loss now - so many web sites are dependant on Flash Player and no apparent alternative exists!

Mary

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Adobe Employee ,
Mar 11, 2013 Mar 11, 2013

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When disabling your active plugins, did you also disable the Shockwave Flash plugin?   If so, please re-enable it to see if that helps.

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New Here ,
Mar 12, 2013 Mar 12, 2013

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Yes Chris, I had disabled Shockwave Flash 11.6.602.171 and Shockwave for Director

10.11.16.

Will enable and see if this helps - will get back.

I sincerley appreciate your interest and patience in the quest for resolution.

Mary

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