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For the past two or three weeks, every time we try to open a PDF file, we get the following message:
Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement then quit and relaunch the browser. There is no link in this message and I can't find where to launch Adobe Reader to accept this agreement. I don't understand why we started having problems all of the sudden, but it's Extremely frustrating!!
We have a Mac OS X v. 10.7 Safari v. 6.0
Thank you very much!
If you installed the Adobe Reader to the deafult location you will see it in your Hard Drive / Applications folder.
Try this:
1. Quit the Safari
2. From Finder > Go > Go to Folder... > type in the path : /Applications/ and hit 'Go'
3. Launch 'Adobe Reader'
4. Accept end user license
5. Open PDF in Safari.
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I know this may sound odd, but can you tell us the name of the document? (Better to copy/paste the document name into here - since this may be case sensitive)
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Thank you! It's actually ANY pdf file.
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If you installed the Adobe Reader to the deafult location you will see it in your Hard Drive / Applications folder.
Try this:
1. Quit the Safari
2. From Finder > Go > Go to Folder... > type in the path : /Applications/ and hit 'Go'
3. Launch 'Adobe Reader'
4. Accept end user license
5. Open PDF in Safari.
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YAY!! Thank you soooooo much!! I really appreciate your help!
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worked for me too! I've been just opening Adobe reader the normal way and it never prompted the license agreement and I couldn't find it anywhere on the menu. THANK YOU...easy fix. I appreciate it too, thank you!
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Reader Launches and does not ask me to accept end user agreement--prob still exists for me. Another solution?
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I don't have an answer but also am waiting for a response on this. Please, anyone? I'm being asked to accept the Acrobat EULA and I don't even have Acrobat.
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sergiogeorgini,
Do you have Adobe Reader installed? If so please
Try this:
1. Quit the Safari
2. From Finder > Go > Go to Folder... > type in the path : /Applications/ and hit 'Go'
3. Launch 'Adobe Reader'
4. Accept end user license
5. Open PDF in Safari.
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Hi, I tried all the steps and it didn't work. I quit Safari and relaunched Adobe several times but there's no end user license pop up...I dnt know what I did wrong
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Use this link to follow the instructions - need to enable it through reader. Worked for me
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This isn't working for me either. I followed your steps. However, when I launch Adobe Reader there is no prompt to accept the user license.
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I'm in the same situation.
Launching the Adobe Reader app does not prompt for accepting the EULA.
Yet I get this message when opening a PDF but for me it is in Google Chrome
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It doesn't work for me in Chrome or Safari.
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In the same boat as many here. For me the trouble started right around when I upgraded to OSX 10.10, but I also updated my Adobe Reader to 11.0.10 at the same time. I'm having the exact same issue on both my macbook air and imac, so it's not computer-specific. No pdfs in Chrome, no way to actually accept this mysterious EULA. Flash has also stopped recognizing my built-in Facetime camera in both Chrome and Safari, but I guess that's a separate issue.
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zia76 wrote:
In the same boat as many here. For me the trouble started right around when I upgraded to OSX 10.10, but I also updated my Adobe Reader to 11.0.10 at the same time. I'm having the exact same issue on both my macbook air and imac, so it's not computer-specific. No pdfs in Chrome, no way to actually accept this mysterious EULA. Flash has also stopped recognizing my built-in Facetime camera in both Chrome and Safari, but I guess that's a separate issue.
Google Chrome on a Mac is not supported. This is a Chrome issue rather than a Reader issue.
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good to know, thanks
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Google Chrome on a Mac is not supported. This is a Chrome issue rather than a Reader issue.
So you're saying that Google must address this, not Adobe?
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I'm having this issue in Firefox too, not just Chrome. Opened up Adobe Reader but there is no End User License Agreement to accept.
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The Adobe Reader plugin is used by Chrome as well. This "accept license" roadblock issue affects Chrome too.
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this is going to sound so crazy that I hesitate to even post it, but here's what just fixed my problem:
I went into Safari preferences, to the Security tab, clicked on the "Website Settings..." button on the "Internet plug-ins" line, and in the next screen I changed the setting for Adobe Reader from "ask" to "allow". Suddenly pdfs are viewable in Chrome for the first time in weeks, and after hours of me tinkering and googling around unsuccessfully to fix this issue. No more EULA to accept. How Safari and Chrome settings are affecting one another I have no idea. Really weird.
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Unfortunately that didn't work for me. It appears to be trying to load the plugin, but it still asks me to accept the EULA.
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meraphan,
Did you try restarting the machine and see if it solves the problem.
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I am having the same problem, except I'm using Chrome on a Mac. When I launch Reader, I am not prompted to accept the EULA.
We need another solution.
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For Chrome on a Mac:
Open a new tab in Chrome and enter:
chrome://plugins
Disable the following:
- Chrome PDF Viewer
- Adobe Acrobat NPAPI Plug-in ...
This should force Chrome to open the PDF in the external program associated with the .pdf extension, i.e. Acrobat Reader
Works for me on Yosemite. YMMV.