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Youtube and Games say that i don't have the latest version of flash player when i do

New Here ,
Mar 12, 2013 Mar 12, 2013

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Whenever i go to Youtube or play a game it says that i dont have the latest version and to download here i do but it still doesn't work after. I've tried uninstalling then reinstalling but nothing works. Help? Using latest version of google chrome 32 bit computer with windows 7.

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Adobe Employee ,
Mar 12, 2013 Mar 12, 2013

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Please navigate to "about:flash" in Chrome's address bar and paste the resulting page in a reply.  I'd like to make sure Flash Player is enabled.  Also, please try this page to see if the animation loads and the Flash Player version appears.

Flash Player Version

Thanks,

Chris

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New Here ,
Mar 20, 2013 Mar 20, 2013

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You have version 11,6,602,180 installed. Thats what i got and the animation works and my version is up to date according to adobe.

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Adobe Employee ,
Mar 20, 2013 Mar 20, 2013

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Would you be willing to run the following steps to generate a debug log for me?  If this looks like too much work, please let me know and if you're willing we can schedule a quick desktop sharing session so I can do this on your system for you.

1. Download and extract the flash_report.zip file attached to this forum post to your desktop

2. Download “SetACL (executable version)_2.zip” from: http://bit.ly/WEppuY

2. Extract the appropriate “SetACL.exe” from either the 64 bit or 32 bit folder and place it alongside the flash_report.bat file

3. Right click flash_report.bat and select “Run as administrator”

Once run, a file named flashreport.txt will be created.  Please copy/paste the contents of this file into a reply.

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