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Flash Media screen that does not fully appear

New Here ,
Mar 12, 2013 Mar 12, 2013

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I use Google Chrome for Facebook. Recently a small screen keeps popping up on several of my games, preventing me from getting into the games. The screen does not fully appear, however, so i cannot click onthe 'x' button to close it, nor on the choices it offers. The box says Flash Media Player Settings, and has the usual 2 choices to allow or deny storage, but I can;t click on either of those boxes at all because the screenis not fully visible. Anyone else experiencing this, or have any idea how I get rid of the box?

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correct answers 1 Correct answer

Adobe Employee , Mar 12, 2013 Mar 12, 2013

What type of computer are you using and what OS?  Please try going into your Flash Player control panel (located with your system's control panels) and make sure that "Allow sites to save information on this computer" in the Storage tab is selected.

Thanks,

Chris

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Adobe Employee ,
Mar 12, 2013 Mar 12, 2013

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What type of computer are you using and what OS?  Please try going into your Flash Player control panel (located with your system's control panels) and make sure that "Allow sites to save information on this computer" in the Storage tab is selected.

Thanks,

Chris

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New Here ,
Mar 12, 2013 Mar 12, 2013

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I have a Toshiba laptop,and I use Google Chrome for Facebook,

InternetExplorer for all others.

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Adobe Employee ,
Mar 12, 2013 Mar 12, 2013

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Were you able to make the change in your Flash Player control panel?

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New Here ,
Mar 12, 2013 Mar 12, 2013

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Got it, thank you so much! FB couldn't help me,it was so frustrating!

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