I keep getting message "cannot contact reliable source" when trying to install Flash Player.

[Chicksalesman]

I turned off AVG anti-virus and uninstalled old Flash Player versions.  I keep getting message "cannot contact reliable source" when trying to install Flash Player.

[pwillener]

What is your operating system & version?

What is your web browser?

[Chicksalesman]

Thanks for responding--I have Windows XP Home ed 2002 SP3

I get the same message  (cannot contact reliable source) using Firefox or IE.  It happens after the update is downloaded and partway into the install process.

[Chicksalesman]

Thanks for responding--I have Windows XP Home ed 2002 SP3

I get the same message (cannot contact reliable source) using Firefox

or IE. It happens after the update is downloaded and partway into the

install process.

[pwillener · Accepted solution]

Download and run the offline installers from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_hea...

[Chicksalesman]

Thanks, I'll try that.

[Chicksalesman]

This is the same file I have been trying-it still does the same thing

[pwillener]

What are the names and sizes of these files?  They should be

1. install_flash_player.exe (16,088KB)
2. install_flash_player_ax.exe (15,476KB)

[Chicksalesman]

I cant copy and paste the install file but it was not a or b above.  It was copied from the adobe website, downloaded  successfully, but will not install.  I get the download from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_hea...

[pwillener]

You need to download the installers from my link (under the heading Progress bar hangs during download / Unable to connect to server / Unable to download metafile).

[Chicksalesman]

That worked--thank you for the help.