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Flash Player download page broken?

Guest
Mar 13, 2013 Mar 13, 2013

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Having successfully updated Java I have repeatedly attempted to update Flash Player. Whatever route I take to the download page, the "Download & Install" button is always missing.

Firefox 19.0.2, NoScript set to allow Adobe.com - sucessfully or the Java download page would have been kaput, ofc.

Please fix your website.

Regards

T.

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Community Expert ,
Mar 13, 2013 Mar 13, 2013

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attach a screenshot of what you see at:  http://get.adobe.com/flashplayer/

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Guest
Mar 13, 2013 Mar 13, 2013

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Here you go:

...or not. Pasting the image didn't work. Given the complete lack of forum-use help pages, would you be kind enough to explain how to attach an image, also what the size linmits are?

TIA

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Guest
Mar 13, 2013 Mar 13, 2013

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Untitled21.jpg

Trying again anyway...

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Community Expert ,
Mar 13, 2013 Mar 13, 2013

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the url shown in your browser window is incorrect.  you should be redirected to the correct page using that url.

clear your browser's cache and clear your adobe.com cookies and then retry.

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Guest
Mar 13, 2013 Mar 13, 2013

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Maybe it is incorrect but that is the only URL that Adobe's website routes me to. Since your reply I have tried (safter clearing the cache and the cookies)

Adobe.com > Download > Adobe Flash Player [in the dropdown menu]

and via

Adobe.com > Download [page]  > Get Flash Player [leftmost/uppermost of the 4 boxes on the LHS of the page].

Despite these and access via other routes through Adobe.com over, now, several hours, I have only seen this page and have never been redirected.

Please post what you belive id the correct URL, I will be pleased to try that.

PS I just checked the Shockwave player page (which I installed successfully after multiple attempts to download Flash Player - without any cache-clearing, etc.) & that displays the download button correctly.

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Community Expert ,
Mar 13, 2013 Mar 13, 2013

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this is the correct url:  get.adobe.com/flashplayer/

are you set?

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LEGEND ,
Mar 13, 2013 Mar 13, 2013

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Try downloading the offline installer(s) from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_hea...

[topic moved to Flash Player forum]

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