RH10 HTML > Webhelp > Index items with multiple entries do not display in IE9

[Paul_SH]

When I click on a Webhelp Index item that has multile entries, nothing happens. I had this problem with RH8 HTML too.  I've tried turning off the Popup blocker but that doesn't solve it.

Can anyone suggest a solution to this problem?

[Captiv8r]

Hi there

I noticed this happening in the last RoboHelp class I facilitated. The participant had the same thing occur. The way we got past it was to adjust the security settings of the IE browser. Specifically, visit the Advanced tab and scroll it to the Security section. I believe what you want to enable is the option to allow active content to run as shown below.

Click the image to see a possibly larger and clearer view.

Cheers... Rick

[Paul_SH]

Thanks for your reply, Rick, but this option is already selected on my IE 9 Browser.

[Captiv8r]

Have you also ensured that you have disabled Mark Of The Web in the Single Source Layout recipe? I believe we also had to take that step.

[Paul_SH]

Thanks again, but the Mark of the Web option was already disabled.

[Guest]

Hi,

Did you manage to sort this out? I am having the same problem, not being able to view WebHelp index items with multiple entries, but in

Chrome and Safari using TCS3 with RH9.

If you managed to find a solution could you let me know please.

Many thanks,

Karen

[Paul_SH]

Hi,

Unfortunately I have not been able to sort this out. I'll post a solution if I find one.

Cheers,

Paul

[Guest]

Hi,

Thanks for getting back to me. Let me know if I can help out as I am able to view multiple index entries with

IE9, but have RH9 not RH10.

Cheers,

Karen

[Guest]

Hi Paul,

One of our software developers had a look at this for me and came up with the following workaround to display multiple

index entries in both Safari and Chrome:

In whibody.htm replace this:

} else if (gbNav6) {

with this:

} else if (gbNav6 || gbChrome || gbSafari) {

Best wishes,

Karen

[Paul_SH · Accepted solution]

Hi Karen,

Thank you for the workaround. Unfortunately it didn't work for IE9 browser.

Best Regards,

Paul

[Paul_SH]

Hi Karen,

My colleague has solved this problem for IE9 . In whibody.htm replace both instances of this:

if (gbIE55)

with this

if (false)

Many thanks for pointing us in the right direction.

Best Regards,

Paul