0 Replies Latest reply: Mar 19, 2013 1:41 AM by lvholmesuk RSS

    View output button disabled when publishing to pdf

    lvholmesuk Community Member

      I am using Captivate 4 and must publish all my Captivate files to pdf for distribution throughout my organisation. I have two issues:

       

      1) After publishing to pdf, the View Output button is disabled, and I get the message you must have Adobe Reader 9 or better installed to view

      • I have Adobe Reader XI installed
      • I am able to open the pdf from my desktop
      • I saw elsewhere to try unticking the Zip files output option. Zip files and all other output options are unticked
      • I have tried publishing using Flash Player 7 (the earliest version available in the Flash Player Version menu) with same result

       

      So the question is, is there some setting I am missing to enable the view output button, or another solution?

       

      2) This wouldn't really be a problem, except some users with Adobe 9 installed are reporting they cannot open the pdfs from their desktop. I thought I would try publishing so that output is compatible with earlier versions of Adobe Reader but can't figure out how to do that.

       

      So, is there some way to publish to be compatible with Adobe Reader 8 or earlier? Also, many users are accessing videos through a terminal server - could that be  the problem?

       

      Thanks very much in advance