Something missing in Mac OS installer?

[Guest]

Trying to update this in Firefox, Mac. I'm downloading the right update but when I open the installer I get a blank screen. I looked at troubleshooting, opened up the resources folder and what they said to click on wasn't in there.

[chris.campbell]

What is the filename of the .dmg file that you've downloaded?  Was this file downloaded from get.adobe.com/flashplayer?  What version of OS X are you using?  Finally, could you take a screenshot of the window so we can take a look?

http://forums.adobe.com/message/4209263

Thanks,

Chris

[Guest]

Hi Chris,

Here are some screen shots.

That is the site i downloaded from, yes. My browser was also telling me to update my flash plugin but the plugin was not in the list of add-ons. I have Mac OS 10.7.5

Thanks,

Sarah

[Sunil_Bhaskaran]

Sarah,

What happens when you double-click the file that you downloaded? If you get a blank screen, could you please download it again?

I checked the latest Flash Player on Mac. The Resource folder had the pkg file.

Thanks,

Sunil

[Guest]

Hi Sunil,

I tried downloading it again and I took a screenshot of every step. As you can see from my download history, I have downloaded it several times with the same result.

[Sunil_Bhaskaran]

Sarah,

Thanks for providing the screenshots.

Did you provide the user ID and password, using which you login the system, in the pop-up window?

I assume you did that and it resulted in the blank screen. And, the Resource folder screenshot is taken separately.

I hope you are downloading from the http://get.adobe.com/flashplayer/ page.

If yes, could you please download Flash Player from the following link? http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html#installer (Get it from the "Download from the direct link" section.)

Download it, close all browsers and then double-click it. Please let us know what you see.

Thanks,

Sunil