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Installing Captivate 5.5 gets stuck

New Here ,
Mar 20, 2013 Mar 20, 2013

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Hi,

I recently got a new laptop and am trying ot install Captivate 5.5.  However, the product loads up to the 12% point an dthen goes back to 11% complete.  From that oint the install just loops between 11 and 12%.   Anyone have ideas regarding finishing the install?

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LEGEND ,
Mar 20, 2013 Mar 20, 2013

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Watch the status messages on the install screen, provide system info and the install logs. Nobody can help you without some hard technical facts.

Mylenium

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New Here ,
Mar 21, 2013 Mar 21, 2013

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Hi,

I have checked the install log.  There are no fatal errors and no error messages.  The install log stopped 20 minutes before I stopped the install.  The only messages at the bottom of the install screen indicated that th equiz properties were loading and it got to 12% complete.  Then it returned to 1% and started looping.  The O/S I am using is Windows XP

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