How can I get my favicon back?

Report · Mar 22, 2013

In an attempt to "clean out" some apparently unused javascript from my help topics, my boss asked me to generate my webhelp with the two check boxes "Section 508 Compliant Output" and "W3C Compliant Topics" selected. Foolishly, I agreed. The result had no effect on the javascript but did set my custom skin to Traditional Style and displayed the IE favicon instead of our custom logo.

I have unselected the two check boxes and selected my skin again, but I cannot get my favicon to reappear.

The whstart.ico in the Webhelp folder is the same icon as previously.

I pasted a previous version of the start topic back into the Webhelp folder. The javascript at the top of page seems to be correct. It is

<head>
<script language="javascript">

</script>
<title>Sopheon Accolade Help</title>

</head>

And the whstart.ico is still the correct one in the installation folder at C:\Program Files (x86)\Adobe\Adobe Technical Communication Suite 2\Adobe RoboHelp 8\RoboHTML\WebHelp5Ext\template_skin

Does anyone have any other ideas of what I might need to do to get the favicon to come back?

I just thought of restarting RoboHelp and clearing IEs cache and restarting it but didn't want to lose this post. Will comment later if those steps don't help. (These steps didn't help either.)

Meanwhile, if I have missed something else, please advise.

John

Message was edited by: John D 67995437

Report · Mar 22, 2013

have you got a backup of the project? I thought the favicon was specified in the SSL recipe

Report · Mar 22, 2013

Thanks, Jeff

No complete backup, but I do have older versions of files in source control. That's where I got the older version of the start page from.

No mention of the favicon in style sheet in RoboHelp 8.

Report · Mar 22, 2013

I thought you browsed to it - maybe I'm thinking of AIRHelp. Have you searched the RH forum for "favicon"?

Report · Mar 22, 2013

Yes I have. There were various problems with a variety of solutions proposed. I thought that if I explained specifically what had caused this problem (the two check boxes), someone would understand what had been changed and be able to tell me how to change it back.

One similar post suggested replacing a block of javascript (included in the code I posted) with a single line

With the guidance of one of our developers, I tried that yesterday in the start page, but it didn't work either. That's when I copied the earlier version of the start page back into the project webhelp folder, thinking that whatever was on the page had worked before and so should work now.

John

Report · Mar 25, 2013

The answer: the icon only shows up on the version on the server, not on the version on my local machine.

Sorry to bother everyone with this, but glad to know that I was actually doing it right. 🙂

John

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How can I get my favicon back?

1 Correct answer