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Flash Player installation failure - Please close Safari error

Explorer ,
Mar 22, 2013 Mar 22, 2013

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Firefox has disabled flash player with a "Flash player has been disabled for your safety" message, and the option to update Flash Player. When I try to do that, the process starts by downloading AdobeFlashPlayerInstaller_11_aih.dmg. I close all browsers, run the installer, but it always gives me the error message: "Please quit the following programs to continue. Safari", even though I don't use safari and don't have it open. I've tried rebooting, error persists.

Other ways to troubleshoot?

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Adobe Employee ,
Mar 22, 2013 Mar 22, 2013

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Hello,

Welcome to Adobe Forums.

Just double check for any process of Safari in Activity Monitor.

Thanks

Vikram

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Adobe Employee ,
Mar 22, 2013 Mar 22, 2013

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You might also find that you're already using the latest version of Flash Player.  Please visit this page to verify the version you have installed and compare it to our latest release.

Flash Player Version

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Explorer ,
Mar 22, 2013 Mar 22, 2013

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Well, Firefox won't let me run flash player. I have 11.1 r102 installed, which firefox tells me is vulnerable.

I also checked activity monitor, and there is nothing there when I filter on the word 'Safari'.

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Adobe Employee ,
Mar 22, 2013 Mar 22, 2013

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Are you showing "All Processes" in Activity Monitor?  You might want to try manually deleting the files with the word Flash in the name in your /Library/Internet Plug-ins folder then try installing again.

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Explorer ,
Mar 23, 2013 Mar 23, 2013

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It turned out to be an app I have installed called "Fluid". Closing that app allowed me to update.

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New Here ,
Jul 10, 2013 Jul 10, 2013

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For me it turned out to be MenuTab Pro for Facebook. Until I quit that application during installation I got the "Safari" error.

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