3 Replies Latest reply: Mar 26, 2013 7:46 AM by Jackie_Copiergroep RSS

    Creative suite crases

    love_all Community Member

      Hi All,

       

      We are using CS6, automaically Acrobat or Indesign os Photoshop is crashing after few months of installation, this problem is not only in my machine its happening in some of other machines in my office, can anyone help me to fix this issue.

       

      Regards,

      love_all

        • 1. Re: Creative suite crases
          Mylenium CommunityMVP

          Nobody can help without some hard technical info... We know nothing about your operating system or other relevant details.

           

          Mylenium

          • 2. Re: Creative suite crases
            love_all Community Member

            Hi Mylenium,

             

            I am sorry for not adding any further info....

             

            We are using Windows XP-OS, the problem happening more frequently, we used to uninstall and reinstall to overwhelm the issue, but I believe this is not a proper solution since the same happening in most of the machine in my office.

             

            I am looking forward the exact solution from you people.

             

             

            Regards,

            love_all

            • 3. Re: Creative suite crases
              Jackie_Copiergroep

              Hello,

               

              I think I have the same problem, only to me it happens when I have installed the updates. Then, every time, first Adobe Acrobat Professional fails. That is, it does not start up. Clicking on a file will only turn my mouse into processing picture and then it stops and nothing happens. Also, when starting the program, it does not respond. When I reinstall the complete CS6, it runs again. But after updating the same will happen.

               

              Do you recognize this?

               

              Thanks,

              Jackie