To help troubleshoot we'll need the following system information:
- Operating system
- Flash Player version
When reporting issues with video or audio, it's also helpful to get your system hardware and driver details. Instructions for finding this information can be found here:
Finally, sometimes video and audio problems are caused at a lower level and not directly related to Flash Player. I recommend trying both of the links below to see how they perform. If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing. You can verify the use of HTML5 by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the context menu.
operating system Windows 7 32bit Home Premium Service pack 1
browser Google Chrome
Flash Player version 11.7.700.179
Problem exists with both HTML5 video and Non HTML5
I was not in the trial - I clicked on the "join trial" but that did not change my no sound problem - The speaker is still followed by an "x" So that means it is not Adobe problem??
Time of this report: 4/16/2013, 23:50:13
Machine name: BONITA-HP
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion dv7 Notebook PC
BIOS: InsydeH2O Version CCB.03.61.09F.1B
Processor: AMD A6-3400M APU with Radeon(tm) HD Graphics (4 CPUs), ~1.4GHz
Memory: 8192MB RAM
Available OS Memory: 7658MB RAM
Page File: 2693MB used, 12620MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
The speaker is still followed by an "x"
This means your speaker is turned off; you can try to turn it back on by double-clicking on it. Or use your keyboard if it has speaker controls.
I have clicked on that hopefully for more than a month. The X does not respond and go away. Same goes with the speaker controls
Maybe the device drivers for your sound card are corrupted; check your Device Manager.